The 1st Single Album [ELEVEN] Global Video Call Event

When will my order be shipped out?

Your order will be shipped out approximately 7 business days after December 9, 2021 KST (sales closing date).

Why can’t I track my order?

As we reflect your purchase on the Hanteo Chart, it may take 2-7 business days to see updates to your tracking information.

Can I change the delivery address on my order?

You can edit the delivery address on our site before the sales end date on December 9, 2021 at 11:59 PM KST.

IVE The 1st Single Album [ELEVEN] (Random Ver. / Poster Not Included)

- Photo Book / 170*170mm / 92p / 2 Ver. / 1EA

- CD-R / 2 Ver. / 1EA

- Photocard / 55*85mm / 12 Ver. / Random 1EA

- Folded Poster / 240*325mm / 6 Ver. / Random 1EA

*All album versions will be distributed randomly, despite the total albums purchased.

*Album benefits are available in limited quantities; defects found on these items may not be replaceable.

*The external packaging (album's outer box) is just for the protection of the goods inside the album; scratches, discoloration, or minor dents and defects on the case cannot be the reason for an exchange or return.

MyMusicTaste Exclusive Gifts for Every ‘Purchaser’

- 1x MyMusicTaste Exclusive Photocard per album (1 Random Selfie Photocard out of 6)

*MyMusicTaste Exclusive Photocards will be distributed randomly despite the total albums purchased.

MyMusicTaste Exclusive Gifts for Every ‘Winner’
- Signed Album 

Can I get a refund?

All sales are final and no refunds or order amendments are allowed.

How many items can I order? Is there a limit?

There is a limit of 20 albums per transaction. If you wish to purchase more, please make another transaction. Each album you purchase will count as one entry into the lucky draw.

Can I place a group order?

The minimum number of albums for a group order is 30 and group orders will not count as participation toward the fansign event. To place a group order, please contact us here.

- The winners will be announced on December 10, 2021 at 6:00 PM KST via an individually sent email.
- The name used to confirm the winner’s participation will be the ‘Participant’s Legal Name’ that was submitted via the Fansign Participant Form.

Can’t find what you’re looking for?

Check out our Help Center: 'SHOP' section for more information.