GLOBAL ONLINE FANSIGN EVENT

When will my order be shipped out?

Your order will be shipped out approximately 7 business days after November 17, 2021 at 11:59 PM KST (sales closing date).

Why can’t I track my order?

As we reflect your purchase on the Hanteo Chart, it may take 2-7 business days to see updates to your tracking information.

Can I change the delivery address on my order?

You can edit the delivery address on our site before the sales end date on November 17, 2021 at 11:59 PM KST.

cignature 2nd EP Album [Dear Diary Moment] (Random ver. / Poster Included)
<Question Ver. / Answer Ver.> 

- COVER / 160*215*9mm / Different per version

- PHOTOBOOK / 160*215*8mm / 88p / Different per version

- CD-R / 117*117mm / Different per version

- SELFIE PHOTOCARD / 55*85mm / Random 2 out of 14 / Different per version

- FOLDING POSTER / 260*370mm / Random 1 out of 7 / Different per version

- MESSAGE CARD / 70*143mm / Random 1 out of 7 / Different per version

<Pre-Order Benefits>
- POSTER / 420*594mm 

cignature 2nd EP Album [Dear Diary Moment] (Random ver. / Poster Not Included)
<Question Ver. / Answer Ver.> 

- COVER / 160*215*9mm / Different per version

- PHOTOBOOK / 160*215*8mm / 88p / Different per version

- CD-R / 117*117mm / Different per version

- SELFIE PHOTOCARD / 55*85mm / Random 2 out of 14 / Different per version

- FOLDING POSTER / 260*370mm / Random 1 out of 7 / Different per version

- MESSAGE CARD / 70*143mm / Random 1 out of 7 / Different per version

*All album versions will be distributed randomly, despite the total albums purchased.

*Posters may arrive separately from your album in a cardboard tube.

*Pre-order and album benefits are available in limited quantities; defects found on these items may not be replaceable.

*The external packaging (album's outer box) is just for the protection of the goods inside the album; scratches, discoloration, or minor dents and defects on the case cannot be the reason for an exchange or return.

MyMusicTaste Exclusive Gifts for Every ‘Purchaser’

- 1x MyMusicTaste Exclusive Photocard per album (1 Random Selfie Photocard out of 7)

*MyMusicTaste Exclusive Photocards will be distributed randomly despite the total albums purchased.

MyMusicTaste Exclusive Gifts for Every ‘Winner’
- Signed Album + 1 Signed Polaroid

*All winners’ rewards will be shipped out after the fansign event, together with the remaining items purchased in the associated order number.

Can I get a refund?

All sales are final and no refunds or order amendments are allowed.

How many items can I order? Is there a limit?

There is a limit of 20 albums per transaction. If you wish to purchase more, please make another transaction. Each album you purchase will count as one entry into the lucky draw.

- The winners will be announced on November 18, 2021 at 4:00 PM KST via an individually sent email.
- The name used to confirm the winner’s participation will be the ‘Participant’s Legal Name’ that was submitted via the Fansign Participant Form.

Can’t find what you’re looking for?

Check out our Help Center: 'SHOP' section for more information.