엔시티 127 (NCT 127)
NCT 127 SPECIAL EVENT: THE CASTLE NO.127
엔시티 127 (NCT 127)
NCT 127 SPECIAL EVENT: THE CASTLE NO.127
Ticket General
When is the event happening?
NCT 127 SPECIAL EVENT: THE CASTLE NO.127 will be held on November 9, 2021 at 8:00 PM KST.
I’m so excited! When can I buy the tickets?
Open: November 1, 2021 at 3:00 PM KST
Close: November 9, 2021 at 8:30 PM KST
What are the available ticket tiers (options)?
- LIVE
- LIVE + Re-Streaming
**The LIVE + Re-Streaming ticket will be available to purchase until November 9, 2021 at 11:00 PM KST
*The ‘LIVE + Re-Streaming’ ticket tier can be purchased exclusively on MyMusicTaste and includes 2 scheduled Re-Streaming sessions.
*If you miss the re-streaming sessions, please note that you will not be able to watch it again.
The Re-Streaming sessions will only be aired twice at the following times:
November 21, 2021 at 3:00 PM KST
November 22, 2021 at 8:00 PM KST
*Please check the ‘UPDATE’ section on the project page after the event for more details on the Re-Streaming sessions.
*MD is available for purchase at the SMTOWN &STORE.
How long is the show?
The show will go on for approximately 90 minutes.
*Runtime and programs may be subject to change due to onsite conditions or other external factors.
Can anyone view it?
All those who have purchased a ticket to NCT 127 SPECIAL EVENT: THE CASTLE NO.127 on SMTOWN &STORE or MyMusicTaste will be able to view the event on MyMusicTaste.
*Purchasers residing in South Korea must stream the event via U+ Idol Live.
*U+ Idol Live streaming and contact information:
Please visit U+ Idol Live to stream the event.
All inquiries regarding technical difficulties or streaming issues should be sent to cscenter_en@smtown.com or cscenter_jp@smtown.com.
*Purchasers residing in Japan must stream the event via smash.
*Purchasing tickets from platforms other than SM TOWN & STORE, MyMusicTaste and HUAWEI Video is illegal, and all customer services won't be available.
Will subtitles be available for this event?
Yes! English subtitle will be available on MyMusicTaste.
Orders & Payments
Can I get a refund?
All sales are final and no refunds or order amendments are allowed.
Please check your order thoroughly before completing the transaction.
Is there a limit to the number of tickets I can buy per transaction?
No, you may purchase as many ticket tiers (options) as you like!
*However, please note that all tickets are non-transferable and in the case that multiple ‘LIVE’ tickets are purchased, only one device will be able to stream the event.
Okay, but how will I receive my tickets?
There will be no physical tickets distributed for this event, nor will a direct link containing the event's streaming link be emailed out to purchasers.
You will only receive an order confirmation email, and this can be used to confirm your purchase.
Live
How do I start streaming?
For those who have purchased on MyMusicTaste.com and received an order confirmation email, log in to your MyMusicTaste account and visit the 'LIVE' page on MyMusicTaste.com.
Then, select the ‘NCT 127 SPECIAL EVENT: THE CASTLE NO.127’ option during the event time!
What if I bought my ticket from another website such as SMTOWN &STORE?
How can I access the live streaming event?
Please see the following instructions in order to access the event if a ticket was purchased via SMTOWN &STORE:
1. Sign up or log in to MyMusicTaste
2. After completing your purchase/product, head to the ‘LIVE’ page and select NCT 127 SPECIAL EVENT: THE CASTLE NO.127
3. In the bottom right hand corner, select ‘BUY TICKET NOW’
4. Search for the ‘REDEEM’ button (this may differ based on your display settings ie. PC or mobile)
5. Click on the ‘REDEEM’ button
6. Enter the code you received from SMTOWN &STORE (A valid REDEEM code should look like this: **-NCT**-******)
7. After selecting the above, press ‘submit’ and head back to the ‘LIVE’ page on the event day to start streaming!
Can I report Illegally Downloaded/Streamed/Copied Contents?
If you happen to see any content online that has been illegally posted without the consent of the artists’ management or MyMusicTaste, please fill out this Google Form so that we can take appropriate action.
More
Can’t find what you’re looking for?
Check out our [Help Center: 'LIVE'] section for more information.
Please feel free to contact us so that we can help you in a timely manner, especially during the event. Please note that we might not be able to monitor comments or messages on social media.
LIVE Re-Streaming
Re-stream the NCT 127 SPECIAL EVENT: THE CASTLE NO.127 is available on the following dates and times for all ‘LIVE + Re-Streaming’ ticket purchasers:
- November 21, 2021 at 3:00 PM KST to 5:20 PM KST
- November 22, 2021 at 8:00 PM KST to 10:20 PM KST
*Please note, that this livestream replay will ONLY be available during the scheduled sessions listed above.
*This Live Re-stream will not have the same benefits and long-term availability as the VOD.
*Only one device at a time will be able to stream the event
Please make sure you are logged into your account so that you can view the concert! All applicable ticket holders will be able to re-stream the event during the scheduled times.
Thank you!
OFFICIAL STREAMING PLATFORM (Japan)
日本からは、バーティカルシアターアプリ「smash.」にてご試聴ください。
https://sharesmash.page.link/LNbk
※横画面でのフルスクリーン配信となりす。
Purchasers residing in Japan must stream the event via smash.
Thank You!
-TROUBLESHOOTING-
Please do not continuously press ‘Refresh’, and wait a couple of minutes to refresh the page ONCE.
If it’s still not available even after this, please reach out to us here for assistance.
**Please make sure to be logged into the account you have purchased the live streaming show ticket with.
Browsers that may not play smoothly:
Internet Explorer ("IE") 8, 9, 10, 11 on Windows 7
IE 10, 11, embedded browser in Windows 8
IE 11, embedded browser in Windows 8.1
IE 11 on Windows 10
System Requirements:
PC: Mac OS 10.12+/Windows 7+
Mobile: iOS 11+/Android 8+
Browser: Chrome 70+/Safari 10+/
Firefox 39+/Edge 42+
**Once logged into multiple devices with one MyMusicTaste account at the same time, you will be kicked out of the previous device/tab. Please use 1 device.
For a smooth viewing experience: Please access the Internet from an
environment with a speed of 20Mbps or faster. There may be a slight delay in
shared networks.
Streaming with 3G/LTE:
It may increase data usage. Also, it may lead to unstable, weak signals and/or disconnect during the event and disrupt the overall streaming. MyMusicTaste will not be liable for the factors listed above.
Currently unavailable.
More on 엔시티 127 (NCT 127).
