A.C.E x HALLOWEEN Global Online Fansign Event
- MyMusicTaste User ID
- Messenger of Preference: Skype/WeChat/Kakao Talk (choose 1)
- The user ID of your chosen messenger or phone number or email address
- The country you live in
- Questions you want to ask the members
- The question must be only asked in English.
- For convenience, questions will be posted beforehand on each member’s page to be signed
- Questions that are prohibited or against the format will be limited
*Usage of Personal Information*
- The receiver of customers' personal information: MyMusicTaste, Beat Interactive
- Purpose of usage: To verify the winners and to send packages
- Information that will be gathered: Name, birthdate, phone number, platform ID
- Usage period: Once the purpose is fulfilled, the information will be disposed of
1. The question you want to ask the artists:
- The question must be asked only in English or Korean
- For convenience, the question will be posted beforehand on the page to be signed
- Questions that are prohibited or against the format will be denied
2. Only one short-answer question ending with a question mark is allowed.
Ex) What is your favorite color? What would you bring to a deserted island?
Example) What’s your favorite color? 1. Yellow 2. Pink 3. Blue 4. Purple 5. Red
3. Prohibited questions and requests
- Requesting drawings
- Showing of percentage
- Choosing one out of two (X/O)
4.Prohibited type of questions
- Asking for personal information (Related to family, Kakaotalk information etc.)
- Questions that could cause either sexual, religious, or political misunderstanding (Subject to staff members judgment)
- Questions related to other artists (Which artist are you close with? etc)
- Questions regarding ideal types (What is your ideal type?)
IMPORTANT: If questions are deemed inappropriate, the interpreter might not be able to translate it to the artist
1. The winner prepares his/her phone before the event and waits for their turn
- The order of the fansign will be informed individually via email to the winners only.
2. Answer the video phone call
- Before the video phone call, we will send the guidelines via your chosen messenger.
- If you do not answer the phone call twice, we will move on to the next person, and you will lose your chance to participate in this event. So please be sure to answer the call.
3. When the fansign event wraps up, please be sure to end the call.
- Please keep in mind that if the participant does not end the call, the phone call will be terminated on our end.
※ MyMusicTaste Fansign Events are conducted according to management guidelines. Therefore, the operation method differs by artist.
- All unclaimed packages that return back to the sender can only be reshipped at the expense of a purchaser. The calculation of the re-shipment cost will be in accordance with postal rates, depending on the type, weight of the parcel, shipping address and additional options.
- All claims must be submitted to MyMusicTaste within seven (7) days of delivery as marked by the shipping company. The customer must provide all requested documentation supporting the claim within thirty (30) business days of MyMusicTaste receiving notice of the claim. Written documentation supporting your claim may include, but is not limited to, a description and images of damage, description of goods, and proof of value such as the order number. These documents must be verifiable to MyMusicTaste’s satisfaction.
- MyMusicTaste is not liable for loss or damage resulting from any deliberate act or during the transporting and/or delivering of the goods. If, however, you received your product and believe it to be defective, or it arrives damaged, please contact us within 7 business days of the delivery date of your order. Include your order number and any photo evidence you may have showing the damage or defect. Once we receive the item you consider defective, we will fully examine it and issue a refund with its reshipment cost at the expense of MyMusicTaste.
- Duties and taxes are not included in the price. Your package may incur fees upon delivery, and this charge is determined by your local customs authority