A.C.E x HALLOWEEN Global Online Fansign Event
Frequently Asked Questions
What is included in the package?
A.C.E 4th Mini Album [HJZM : The Butterfly Phantasy]
Photo Book 180*250*6mm / 52p
CD 180*120 (mm)
Bookmark 50*150 (mm) / 1 Random out of 5
Photocard 55*85 (mm) / 2 Random out of 50 (Gameboard card 45ea / Special card 5ea)
Sticker 100*100 (mm)
*The external packaging (album's outer box) is just for the protection of the goods inside the album (scratches, discoloration, or minor dents on the case cannot be the reason for an exchange or return).
Will my purchase be reflected on the physical albums charts?
Yes, album purchases will be reflected on the Hanteo chart.
Will my album have the official Hanteo Chart stamp?
Yes, your purchased album will have the Hanteo Chart stamp.
ORDER & PAYMENTS
When will sales open and close?
Open: October 19, 6:00PM KST
Close: October 25, 11:59PM KST
Do I need to register on MyMusicTaste before placing an order?
Yes, you must have a MyMusicTaste account to place an order. Please note that only single participation is allowed per account (i.e. you cannot purchase for two different people using the same MyMusicTaste account).
What kinds of payments do you accept?
We accept major credit/debit cards (VISA, Mastercard, American Express), PayPal, and KakaoPay.
*Please be advised that PayPal is not available for users with a Korean phone number, Korean billing address, and Korean shipping address.
What is KakaoPay?
KakaoPay is a newly available payment method which allows users to make purchases in KRW on MyMusicTaste. Should you have any questions regarding KakaoPay, please address all inquiries directly to the KakaoPay Customer Service Center for further assistance.
Can I use KakaoPay to purchase a product in a different currency (USD or EUR) besides KRW?
Transactions in KRW cannot be made via VISA, Mastercard, American Express, and PayPal, and no other payment method besides KakaoPay can support transactions in KRW on MyMusicTaste for the time being.
Should you wish to proceed with a different payment method other than KakaoPay
Please return to the first page of the desired project to reselect the payment currency from KRW to USD or EUR.
However, should you select your payment currency to USD or EUR, the only possible payment methods will be VISA, Mastercard, American Express, and PayPal.
I am not a South Korean citizen nor based in South Korea, but wish to make a purchase using KakaoPay.
If you have successfully registered for the KakaoPay service through your personal KakaoTalk account, you will be authorized to use this payment method. Should you have any questions regarding KakaoPay, please address all inquiries directly to the KakaoPay Customer Service Center for further assistance.
Do I need to register on PayPal before placing an order?
No, you can create a PayPal account during checkout if you do not already have an account.
Do I have to pay a shipping fee at checkout?
Yes, you will need to pay a shipping fee at checkout.
How many items can I order? Is there a limit?
It is restricted to 20 albums per transaction. If you wish to purchase more, you can do so by going through another transaction.
*One bulk order = one transaction
**One album in the bulk = one entry (e.g. if you purchase 5 albums, you will have 5 entries)
Can I enter more than one name for the fansign?
No, you can only enter one name under ‘Fansign Information’ per transaction. Please enter your full name (including middle name) as reflected on your ID.
*For beautifully, hand-selected yet sometimes mispronounced names, please feel free to include a pronunciation example next to your name when sending in your information (if chosen as one of the lucky winners). ie. Sophia [so FEE uh]
How do I check my order status?
You will receive an order summary email upon completing your order successfully. You can also check your order(s) under ‘Purchases’ after logging into your MyMusicTaste account.
Please keep in mind that you will receive an email and SMS for your order regardless of the notifications settings on your MyMusicTaste account.
What if I am purchasing for someone else?
Please enter the actual event attendee’s information under the ‘Fansign Information’ section when you checkout. The purchase is non-transferrable and the name listed on the order under the ‘Fansign Information’ and the ID should match or participation in the event will be denied.
Again, please note that only single participation is allowed per account (i.e. you cannot purchase for two different people using the same MyMusicTaste account).
My payment did not go through. What should I do?
Please check if your card is eligible for foreign transactions and has a sufficient amount after taxes and shipping fees are applied. If the payment still doesn’t go through, please check with your bank.
If there are other types of issues related to payments, please contact us here.
Can I get a refund?
All sales are final and no refunds or order amendments are allowed. Please check your order thoroughly before completing the transaction.
Due to the current circumstances surrounding COVID-19, we’re experiencing delays and suspension from some delivery couriers. We’re dispatching our orders as per usual, but the following couriers are experiencing delays in shipping to the respective countries.
Please refer to the list of the countries and shipping methods that are currently unavailable (listed at the bottom of the page). We ask for your understanding in that your order may get canceled if your chosen shipping method becomes unavailable upon your order.
For regions/areas where delivery has been suspended due to COVID-19, packages will be shipped out when delivery becomes available.
*Please note that all shipping addresses for DHL Express, including recipient name should be written in English letters only. If Japanese, Chinese or any other characters are used in your information, it may affect the shipping status and cause delays.
*Please note that all shipping information for addresses in Korea are expected to be written in Korean, and there will be delays in the shipping process should it be written in English. (배송지가 한국일 경우 모든 주소를 한글로 작성해주세요)
- DHL EXPRESS
Suspended (CANNOT BE SHIPPED):
Expected to be Delayed:
CENTRAL AFRICAN REPUBLIC
DEMOCRATIC REPUBLIC OF CONGO
LAO PEOPLE'S DEMOCRATIC REPUBLIC
LIBYAN ARAB JAMAHIRIYA
REPUBLIC OF SOUTH SUDAN
REPUBLIC OF SURINAME
SAO TOME AND PRINCIPE
UNITED ARAB EMIRATES
VENEZUELA BOLIVARIAN REPUBLIC OF
YEMEN, REPUBLIC OF
Where can I get my album shipped to?
You can only get your order shipped to the countries listed in the shipping list.
What are the shipping options?
For those who use a package forwarding service and have a Korea-based shipping address, you MUST input all address details in Korean characters, and also enter a valid Korea-based phone number. The domestic shipping company will not be able to ship to a local address if you’ve entered an international phone number as your contact information. MyMusicTaste is not liable nor responsible for any packages lost or returned if the purchaser has entered an unreachable destination or incorrect contact information.
**It is the purchaser's responsibility to check whether their chosen delivery method is compatible with their delivery address and/or local customs authority. Should failure to check result in the package being returned to the sender, the re-shipment fee will be at the expense of the purchaser.
*The delivery periods listed above are the estimated standard delivery times. There may be delays depending on external circumstances.
*Please be advised that DHL Express is unable to deliver packages to addresses with P.O. Boxes listed in the address.
When will my order be shipped out?
Your order will be shipped out approximately 7 working days after the sales closing date, and your tracking number will be available to view via the ‘Purchases’ section of your ‘My Activity’ page once your order has been shipped.
Are customs duties included in the price?
Duties and taxes are NOT included in the price.
Please note, all international packages may be subject to duties and taxes depending on the country. Your package may incur fees upon delivery and this charge is determined by your local customs authority. Please refer to your local customs website for more information.
Failure to comply or pay for the fees incurred within the designated time period determined by your local customs authority may result in your package being returned or permanently disposed of, and MyMusicTaste will not be responsible for any issues caused regarding this matter.
Can I change the delivery address on my order?
Yes, you can edit the delivery address via ‘My Orders’ on the project page; however, the country of your shipping address cannot be changed once the payment has been made.
Please also note that you will not be able to make any changes after the sales end date on October 25, 11:59PM KST.
What is MyMusicTaste’s EORI code?
Our European Union registration and identification (EORI) number is IE3431072KH.
My package is being sent back to the sender because I missed my delivery. What should I do?
Failure to fill in the shipping information correctly may result in issues regarding product delivery. There will be no compensation for resulting damages.
If you would like the product to be re-delivered, please note the additional shipping costs incurred are at the expense of the purchaser.
How much would it cost for a re-shipment?
The calculation of the re-shipment cost will be in accordance with postal rates, depending on the type, the weight of the parcel, shipping address, and additional options. Please see below for a breakdown of fees.
Re-shipment cost = shipping fee + forwarding fee + return fee*
*Return fee for each delivery option:
DHL = Priced by region
EMS = 0 Korean Won
My package is damaged or has a defect. What should I do?
MyMusicTaste is not liable for loss or damage resulting from any deliberate act or during the transporting and/or delivering of the goods. If, however, you received your product and believe there is a defect or it arrived damaged, please contact us within seven (7) business days of the delivery date of your order. Include your order number, a photo of the shipping label which you may find on the outside of your parcel box, and any photo evidence you may have showing the damage or defect. Once we receive the item you consider defective, we will fully examine it and offer a full or partial exchange of the product with its re-shipment cost at the expense of MyMusicTaste.
How will you select the winners?
Winners will be selected randomly via a draw.
Can I win more than once?
No, you cannot win multiple times.
Can I participate multiple times?
You can purchase more than one album in multiple transactions (1 album = 1 entry) to participate in the draw, but you can only attend the event once.
When will you announce the winners?
The winners will be announced on October 27, 6:00PM KST via an individually sent email to the winners.
Where will you announce the winners?
All winners will be contacted via email.
Will there be a translator?
An English interpreter will be available but due to time limitations, the participation of the interpreter will be limited to a minimum.
Will this event be open for everyone to see? Or is it closed?
The event will be open only for the selected lucky fans determined by the draw.
Can I transfer my package to others?
Only the original purchaser can participate in the event. The purchase cannot be transferred to a third-party.
Is there an age restriction?
There is no age restriction for this event. Fans of all ages are welcome.
I cannot find the answer to my question on the FAQ. Where should I contact for other questions?
Please contact us here if you have any further questions.