Simple steps to resolve possible issues: 

1. Log into the account

2. Refresh the page

3. Make sure your browser is updated 

4. Make sure you are watching from one device

   
   

What should I do if I'm on the live streaming page but it says the following message:

"Oops try again or contact us here"

Please do not abuse the refresh button by continuously pressing the refresh symbol on the page. If this message/error is showing on your page, please wait a couple of minutes to refresh the page ONCE. Even after you have done this and the live streaming still is not showing, please reach out to us through the contact page on our website for additional assistance.

Log into the account

Please make sure you are logged into the account you have purchased the ticket to the stream with.

You must be logged into your account in order to view the concert.