Kim Hyun Joong
KIM HYUN JOONG Monthly Concert ‘Prism Time’ MD
Frequently Asked Questions
What is included in the package?
KIM HYUN JOONG Monthly Concert ‘Prism Time’ MD PACKAGE
‘Prism Time’ T-Shirt [Black]
‘Prism Time’ T-Shirt [White]
‘Prism Time’ Guitar Pick Set
1 set of 7 EA / case included
Guitar Pick size: 3.4 x 3.3 cm
Case size: 5.5 x 2.4 cm
‘Prism Time’ Binder
Collector’s book to hold all 7 tickets from the ‘Prism Time’ shows
Size: 180 x 243 x 32mm
‘Prism Time’ MD Bundle
2 T-Shirts (1 Black & 1 White) [one size], 1 Binder, 1 Guitar Pick SET of 7 Picks EA)
*MD stands for merchandise.
*Items are available to be purchased separately or as a bundle.
*Merchandise and shipping fees are non-refundable.
*All images shown are for illustrative purposes only and may differ from the actual product.
Order & Payments
When will sales open and close?
Open: April 23, 2021 at 2:00 PM KST
Close: Until sold out [Available in limited quantity]
Do I need to register on MyMusicTaste before placing an order?
Yes, you must have a MyMusicTaste account to place an order.
What kinds of payments do you accept?
For payment related inquiries, please refer here.
Do I need to register on PayPal before placing an order?
No, you can create a PayPal account during checkout if you do not already have an account.
How many items can I order? Is there a limit?
It is restricted to 4 MD package(s) per transaction. If you wish to purchase more, you can do so by going through another transaction.
*One bulk order = one transaction
How do I check my order status?
You will receive an order summary email upon completing your order successfully. You can also check your order(s) under ‘Purchases’ after logging into your MyMusicTaste account.
Please keep in mind that you will receive an email and SMS for your order regardless of the notifications settings on your MyMusicTaste account.
Can I get a refund?
All sales are final and no refunds or order amendments are allowed. Please check your order thoroughly before completing the transaction.
Shipping & Customs
For regions/areas where delivery has been suspended due to COVID-19, packages will be shipped out when delivery becomes available.
*Please note that all shipping addresses for DHL Express, including recipient name should be written in English letters only. If Japanese, Chinese or any other characters are used in your information, it may affect the shipping status and cause delays.
**All Korea based shipping addresses must be written in Korean characters, and include a valid Korean phone number in order to prevent delays in shipment. MyMusicTaste is not liable nor responsible for any packages lost, returned, or delayed should the purchaser fail to follow the above.
***Please be advised that DHL Express is unable to deliver packages to P.O. Box addresses or to military bases.
Can I change the delivery address on my order?
No, please be advised that after you have completed payment and your order has been placed, you will not be able to edit your delivery address no matter the circumstance and we apologize for any inconvenience caused by this.
**If DHL Express is the selected courier of choice, please be advised that once the package has been shipped out, all address change requests should be made directly with the courier via their ODD service.
Where can I get my albums shipped to?
You can only get your order(s) shipped to the countries via the courier services currently listed on the project page.
When will my order be shipped out?
Please see the following schedule for the expected shipment schedule:
- 1st round of shipments (1st-3rd concert) expected to begin in the last week of July (after the 3rd concert)
- 2nd round of shipments (4th-7th concert) expected to happen between the last week of November and the first week of December (after the final concert)
Your tracking number will be available to view via the ‘Purchases’ section of your ‘My Activity’ page once your order has been shipped.
Are duties and taxes included in the price?
Duties and taxes are NOT included in the price.
Please note that all international packages may be subject to duties and taxes depending on the country, and this charge is determined by your local customs authority. Kindly refer to your local customs website for more information.
Failure to comply or pay for the fees incurred within the designated time period determined by your local customs authority may result in your package being returned or permanently disposed of, and MyMusicTaste will not be responsible for any issues caused by this matter.
*MyMusicTaste does not accept nor practice amending the value or content of official invoices
What is MyMusicTaste’s EORI code?
Our European Union registration and identification (EORI) number is IE3431072KH.
My package is being sent back to the sender because I missed my delivery. What should I do?
Failure to fill in the shipping information correctly may result in issues regarding product delivery. There will be no compensation for the resulting damages.
If you would like the product to be re-delivered, please note the additional shipping costs incurred are at the expense of the purchaser.
How much would it cost for a re-shipment?
The re-shipment cost will be calculated in accordance with postal rates, depending on the type, weight of the parcel, shipping address, and additional options.
Re-shipment cost = shipping fee + forwarding fee + return fee*
My package arrived damaged or has a defect. What should I do?
MyMusicTaste is not liable for loss or damage resulting from any deliberate act or during the transportation and/or delivery of the goods. If, however, you received your product and believe there is a defect or it arrived damaged, please contact us within seven (7) business days of the order’s delivery date.
In your message, please include:
- your order number
- photo of the shipping label, which you may find on the outside of your parcel box
- photos and video evidence of everything that is included in the box/package, including the damaged or defective items.
If you are missing or have received a defective/damaged MyMusicTaste Exclusive Gift, please also send us an image of the barcode that is placed on the outside of the product.
Once we receive this information, we will fully examine it and offer a full or partial exchange of the product with its re-shipment cost at MyMusicTaste’s expense.
For defective or missing items of projects with multiple versions of goods, please be advised that the exact same item or version may not be guaranteed as a replacement.
The following reasons will not qualify or be accepted as a reason for product replacement:
- If the user does not make a claim within the timeline
- If the user fails to provide all of the requested supporting documentation
- If the item is found damaged at the user’s fault
- If there are minor scratches, folds, defects, or untidy corners on the MyMusicTaste Exclusive photocards
Can I use a third-party shipping or freight forwarding service?
If a third-party shipping or freight forwarding service is used to ship items internationally, please be informed that:
Packages may be delayed, lost, rejected, or charged additional customs fees, which will be the sole responsibility of the purchaser
MyMusicTaste will not be responsible for any loss, damage, defect, material difference, or fees incurred after they’re delivered to you or a freight forwarder.
MyMusicTaste will not be able to provide a replacement, refund, or compensation for any shipment taken outside of South Korea via a freight forwarding or third-party shipping service.
You or the designated freight forwarder are solely responsible for compliance with all export and import regulations. MyMusicTaste must not be listed on any export documentation (e.g., invoices, air waybills, packing lists, export declarations, etc.).