D1CE 2nd ONLINE FANMEETING [Dear. My Don1y]
- TROUBLESHOOTING -
What should I do if I'm on the live streaming page, but it says the following message:
"Oops try again or Error Code: PLAYER_ERR_TIMEOUT"
Please do not abuse the refresh button by continuously pressing the refresh symbol. If this error message appears, please wait a couple of minutes before refreshing the page ONCE.
Even after you have done this and the live streaming still is not showing, please reach out to us through the contact page on our website for additional assistance.
Please make sure you are logged into the MyMusicTaste account you have purchased the live streaming show ticket with. You must be logged into your account in order to view the concert.
[Browsers that may not play smoothly]
Internet Explorer ("IE") 8, 9, 10, 11 on Windows 7
IE 10, 11, embedded browser in Windows 8
IE 11, embedded browser in Windows 8.1
IE 11 on Windows 10
*For any other browsers not listed above, please feel free to reach out to us for further consultation.
PC: Mac OS 10.12+/Windows 7+
Mobile: iOS 11+/Android 8+
Browser: Chrome 70+/Safari 10+/Firefox 39+/Edge 42+
- If you are logged into multiple devices with one MyMusicTaste account at the same time, you will be kicked out of the previous device/tab. We recommend watching the live show/concert on only one device.
- For a smooth viewing experience, please access the Internet from an environment with a speed of 20Mbps or faster. If a shared network is used, there may be a slight delay even if the speed is 20Mbps or more.
- 3G/LTE may increase data usage. Please be advised that using 3G/LTE may lead to unstable, weak signals and/or cause the live streaming program to disconnect during the middle of the event and disrupt the overall streaming experience. MyMusicTaste will not be liable for the factors listed above.
- External factors and/or technical difficulties may affect or disrupt the video/voice quality; please be advised of this before purchasing the ticket to this event.