DREAMCATCHER - Photo Book Project

DREAMCATCHER

Photo Book Project

Frequently Asked Questions

Can I change my reward?

To change your reward, you must first cancel your order then select and pay for the reward you want.

How can I update my information?

There is a View and Edit order details button on the homepage. You can edit your information until the project end date.

I want to cancel my order. Can I get a refund?

Please note that all refunds must be requested before the last date of the project. Any refund request after the project end date will not be issued. If you would like to request a refund before the project end date, kindly provide us with your email address and order number through our contact form here

I want to purchase multiple rewards. How can I do this?

You can only purchase one reward at a time. If you want to purchase additional rewards, you need to make another purchase. By doing so, you will have two separate orders.

Will the project end once the goal is reached?

No, the project will continue until the project end date.

What happens if the project doesn't reach the goal in time?

If the goal is not reached, all proceeds will be refunded.

Will I be charged right away?

Yes, your purchase will be made as soon as you submit your payment information.

I don't see my country in the dropdown list. What can I do?

Unfortunately, we can only ship to countries on the dropdown list.

Whe can I expect my rewards?

You can expect delivery within 6 months once the project ends successfully.

Update #2
November 7, 2018

Shipping Status Update

Thank you for supporting DREAMCATCHER's Photo Book Crowdfunding Project. We sincerely apologize for the delay in delivery. We will ship out all merchandise as soon as the production is finished. You will receive the package tracking numbers via email before November 16. Please expect 2 weeks for delivery. Thank you for your patience.

Update #1
September 17, 2018

Project Successfully Completed!

InSomnias - thank you x 1,000! Thanks to your hard work and support, DREAMCATCHER’s Photo Book Crowdfunding Project not only reached its funding goal within an hour, but also finished at 556%! For the Bronze, Silver, Gold, or VIP packages buyers: the photo book and merchandise are currently in production and will be shipped out in early October. please expect 3-6 weeks for delivery. You will also receive a DREAMCATCHER Group Mini Cut-Out figure in addition! :D For the VIP package buyers: the downloadable link to your personalized thank-you video will be sent out to you via email by the end of October. Your producer’s certificate will be emailed to you by no later than September 21. We once again thank you for your support.

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MYMUSICTASTE is a member of 2024 HANTEO FAMILY and purchased items at the store will certainly be reflected on HANTEO CHART.
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MYMUSICTASTE is a member of 2024 HANTEO FAMILY and purchased items at the store will certainly be reflected on HANTEO CHART.
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