Tour Thank You Fan Project

PACKAGE

What is included in the package?

There are different tiers you can contribute to and each tier contains different rewards, so please check the fan project page for details.

Is there an early bird reward?

Yes, every participant who contributed to the project before March 11, 2PM KST will receive a sign on their purchased Holland Special Album as an early bird reward.

ORDER & PAYMENTS

When will sales open and close?

Open: March 9, 2PM KST

Close: April 9, 2PM KST

Do I need to register on MyMusicTaste before placing an order?

Yes, you must have a MyMusicTaste account to place an order.

What kinds of payments do you accept?

We accept major credit/debit cards and PayPal.

Do I need to register on PayPal before placing an order?

No, you can create a PayPal account during checkout if you do not already have an account.

Will I be charged right away?

Yes, you will be charged as soon as you submit your payment information. Please note that all payments are in USD.

Do I have to pay a shipping fee at checkout?

Yes, you will need to pay a shipping fee at checkout.

How many items can I order? Is there a limit?

It is restricted to 1 purchase from the same reward tier per transaction. If you wish to contribute more or to another reward tier, you can do so in another transaction.

Can I change the product after finalizing the order?

No, you cannot modify your order after the transaction is finalized.

How do I check my order status?

You will receive an order summary email upon completing your order successfully. You can also check your order(s) under ‘My Orders’ on the project page.

Please keep in mind that you will receive an email for your order regardless of the notifications settings on your MyMusicTaste account.

My payment did not go through. What should I do?

Please check if your card is eligible for foreign transactions and has a sufficient amount after taxes and shipping fees are applied. If the payment still doesn’t go through, please check with your bank.

If there are other types of issues related to payments, please contact us here.

Can I get a refund?

All sales are final and non-refundable. However, refunds will be issued if the project does not reach the goal in time.

SHIPPING

Where can I get my album shipped to?

You can only get your order shipped to the countries listed in the shipping list.

What are the shipping options?

For those who use a package forwarding service and have a Korea-based shipping address, you MUST also enter a Korea-based phone number. The domestic shipping company will not be able to ship to a local address if you’ve entered an international phone number as your contact information. MyMusicTaste is not liable nor responsible for any packages lost or returned if the purchaser has entered an unreachable contact information.

Please note that it is the purchaser's responsibility to check whether their chosen delivery method is compatible with their delivery address and/or local customs authority. Should failure to check result in the package being returned to the sender, the re-shipment fee will be at the expense of the purchaser. Please see below the breakdown of fees should re-shipment occur.

*The delivery periods listed above are the estimated standard delivery times. Please note that there may be delays depending on external circumstances.

Are customs duties included in the price?

Duties and taxes are not included in the price. Your package may incur fees upon delivery and this charge is determined by your local customs authority.

Can I change the delivery address on my order?

Yes, you can edit your shipping information via ‘Purchases’ on your account before the closing date.

For any change request after the closing date, please contact us here.

When can I expect my package?

You can expect delivery within 6 months after the project closes successfully.

What is MyMusicTaste’s EORI code?

Our European Union registration and identification (EORI) number is IE3431072KH.

My package is being sent back to the sender because I missed my delivery. What should I do?

Failure to fill in the shipping information correctly may result in issues regarding product delivery. There will be no compensation for resulting damages.

If you would like the product to be re-delivered, please note the additional shipping costs incurred are at the expense of the purchaser.

How much would it cost for a re-shipment?

The calculation of the re-shipment cost will be in accordance with postal rates, depending on the type, the weight of the parcel, shipping address, and additional options. Please see below for a breakdown of fees.

Re-shipment cost = shipping fee + forwarding fee + return fee*

*Return fee for each delivery option:

K-Packet = 1,800 Korean Won

DHL = Priced by region

EMS = 0 Korean Won

My package is damaged or has a defect. What should I do?

MyMusicTaste is not liable for loss or damage resulting from any deliberate act or during the transporting and/or delivering of the goods. If, however, you received your product and believe there is a defect or it arrived damaged, please contact us within 5 business days of the delivery date of your order. Include your order number and any photo evidence you may have showing the damage or defect. Once we receive the item you consider defective, we will fully examine it and offer a replacement of the damaged/defective item with its re-shipment cost.

OTHERS

Will the project close once the goal is reached?

No, the project will continue until the closing date April 9, 2PM KST.

What happens if the goal is not reached?

All proceeds will be refunded if the goal is not reached.

I want to change my producer name in the photobook. What should I do?

You can change your producer name before the project closes. Please contact us here.