ATEEZ

[ZERO : Fever Part.1]


Frequently Asked Questions

PACKAGE

 

What is included in the package?

 

ATEEZ [ZERO : Fever Part.1] 

(Random Ver/Poster Not Included)

 

<INCEPTION Ver. >

- Out Box & Sleeve 157 x 217 x 32mm

- 'INCEPTION Ver' Photo Booklet 145 x 205 x 10mm / 112p

- Disc 1ea

- Sticker 145 x 205mm / 1ea

- Postcard 145 x 205mm / 9ea Set

- AR Photo Card 55 x 85mm / 1 Random out of 16

 

<THANXXX Ver. >

- Out Box & Sleeve 157 x 217 x 32mm

- 'THANXXX Ver' Photo Booklet 145 x 205 x 10mm / 112p

- Disc 1ea

- Sticker 145 x 205mm / 1ea

- Postcard 145 x 205mm / 9ea Set

- AR Photo Card 55 x 85mm / 1 Random out of 16

 

*The external packaging (album's outer box) is just for the protection of the goods inside the album (scratches, discoloration, or minor dents on the case cannot be the reason for an exchange or return).


Will my purchase be reflected on the physical albums charts?

Yes, album purchases will be reflected on the Hanteo chart.

 

Will my album have the official Hanteo Chart stamp?

Yes, your purchased album will have the Hanteo Chart stamp.

PRODUCT DISCLAIMER

MyMusicTaste is not liable for loss or damage resulting from any deliberate act or during the transporting and/or delivering of the goods. If, however, you received your product and believe there is a defect or it arrived damaged, please contact us within seven (7) business days of the delivery date of your order. Include your order number, a photo of the shipping label which you may find on the outside of your parcel box, and any photo evidence you may have showing the damage or defect. Once we receive the item you consider defective, we will fully examine it and offer a full or partial exchange of the product with its re-shipment cost at the expense of MyMusicTaste.


For defective or missing items of projects with multiple versions of goods, please be advised that the exact same item or version may not be guaranteed as a replacement.

 

The following reasons will not qualify or be accepted as a reason for product replacement

- If the user does not meet the timeline to make the claim

- If the user fails to provide all of the requested supporting documentation

- Should the item be found damaged at the user’s fault

- Minor scratches, folds, defects, untidy corners on the MMT exclusive photocards cannot be the reason for a replacement

 

Will my purchase be reflected on the physical album charts?

Yes, all album sales for this fansign will be reflected in the first week of the Hanteo charts.

 

Will my album have the official Hanteo Chart stamp?

Yes, your purchased album will have the Hanteo Chart stamp.

 

ORDER & PAYMENTS


When will sales open and close?

Open: January 12, 2021 @ 8:00 PM KST  

Close: TBA

 

Do I need to register on MyMusicTaste before placing an order?

Yes, you must have a MyMusicTaste account to place an order. Please note that only single participation is allowed per account (i.e. you cannot purchase for two different people using the same MyMusicTaste account).

 

What kinds of payments do you accept?

For payment related inquiries, please refer here.

 

Do I need to register on PayPal before placing an order? 

No, you can create a PayPal account during checkout if you do not already have an account.

 

How many items can I order? Is there a limit?

It is restricted to 20 albums per transaction. If you wish to purchase more, you can do so by going through another transaction.

 

*One bulk order = one transaction

**One album in the bulk = one entry (e.g. if you purchase 5 albums, you will have 5 entries)

 

Can I do a group order?

The minimum number of albums for a group order is 30. If you wish to place a group order, please follow the instructions within the 'help guide' listed here.

 

Please note that the customs fee/VAT tax is not included in the price.

  

All payments must be made by the date stated on the invoice, so please contact us at least one (1) full business day prior to the closing time should you have any questions.

 

Please note that group orders cannot be delivered to Korean addresses.

 

Can I change the quantity after finalizing the order?

No, you cannot modify the quantity after the transaction is finalized.

  

How do I check my order status?

You will receive an order summary email upon completing your order successfully. You can also check your order(s) under ‘Purchases’ after logging into your MyMusicTaste account.

 

Please keep in mind that you will receive an email and SMS for your order regardless of the notifications settings on your MyMusicTaste account.

.

My payment did not go through. What should I do?

Please consider the following factors should you face an issue during the payment process.

 

1. You have sufficient funds in your account for this purchase

2. Foreign transactions are eligible for the payment method you have selected

3. All required fields are filled out correctly - including the billing address, zip code, and security code

4. Try making the purchase with a different payment method (credit/debit card/PayPal)

 

If you still encounter an issue after the above has been reflected, please contact us here for further assistance.

 

Can I get a refund?

All sales are final and no refunds or order amendments are allowed. Please check your order thoroughly before completing the transaction.

 

SHIPPING & CUSTOMS

Due to the current circumstances surrounding COVID-19, we’re experiencing delays and suspension from some delivery couriers. We’re dispatching our orders as per usual, but the following couriers are experiencing delays in shipping to the respective countries. 

We ask for your understanding in that your order may get canceled if your chosen shipping method becomes unavailable upon your order. 

For regions/areas where delivery has been suspended due to COVID-19, packages will be shipped out when delivery becomes available.

*Please note that all shipping addresses for DHL Express, including recipient name should be written in English letters only. If Japanese, Chinese or any other characters are used in your information, it may affect the shipping status and cause delays.

 

**All Korea based shipping addresses must be written in Korean characters, and include a valid Korean phone number in order to prevent delays in shipment. MyMusicTaste is not liable nor responsible for any packages lost, returned, or delayed should the purchaser fail to follow the above.

 

***Please be advised that DHL Express is unable to deliver packages to P.O. Box addresses or to military bases.

 

Can I change the delivery address on my order?

Please be advised that after you have completed payment and your order has been placed, you will not be able to edit your delivery address no matter the circumstance and we apologize for any inconvenience caused.


Where can I get my albums shipped to?

You can only get your order(s) shipped via the courier services currently available to the countries listed on the project page.

 

When will my order be shipped out?

Your order is tentatively expected to be shipped out starting from the last week of December and your tracking number will be available to view via the ‘Purchases’ section of your ‘My Activity’ page once your order has been shipped.

 

Are duties and taxes included in the price?

Duties and taxes are NOT included in the price.

 

Please note that all international packages may be subject to duties and taxes depending on the country, and this charge is determined by your local customs authority. Kindly refer to your local customs website for more information. 

 

Failure to comply or pay for the fees incurred within the designated time period determined by your local customs authority may result in your package being returned or permanently disposed of, and MyMusicTaste will not be responsible for any issues caused regarding this matter.

 

*MyMusicTaste does not accept nor practise amending the value or content of official invoices

 

What is MyMusicTaste’s EORI code?

Our European Union registration and identification (EORI) number is IE3431072KH.

 

My package is being sent back to the sender because I missed my delivery. What should I do?

Failure to fill in the shipping information correctly may result in issues regarding product delivery. There will be no compensation for the resulting damages.

 

If you would like the product to be re-delivered, please note the additional shipping costs incurred are at the expense of the purchaser.

 

How much would it cost for a re-shipment?

The calculation of the re-shipment cost will be in accordance with postal rates, depending on the type, the weight of the parcel, shipping address, and additional options. 

 

Re-shipment cost = shipping fee + forwarding fee + return fee*

 

My package is damaged or has a defect. What should I do?

MyMusicTaste is not liable for loss or damage resulting from any deliberate act or during the transporting and/or delivering of the goods. If, however, you received your product and believe there is a defect or it arrived damaged, please contact us within seven (7) business days of the delivery date of your order. Include your order number, a photo of the shipping label which you may find on the outside of your parcel box, and any photo evidence you may have showing the damage or defect. Once we receive the item you consider defective, we will fully examine it and offer a full or partial exchange of the product with its re-shipment cost at the expense of MyMusicTaste.


For defective or missing items of projects with multiple versions of goods, please be advised that the exact same item or version may not be guaranteed as a replacement. 

 

OTHERS

 

I cannot find the answer to my question on the FAQ. Where should I contact for other questions?

Please contact us here if you have any further questions.

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