2020 WOODZ : NOT JUST A CONCERT - W BOX [VOD]
Frequently Asked Questions
When will the VOD service be available to view?
2020 WOODZ : NOT JUST A CONCERT – W BOX [VOD] will be available starting from December 18th, 2020 @ 10:00 AM KST until January 14th, 2021 @ 11:59 PM KST.
*For those who have purchased a ‘Live’ ticket tier/type for the 2020 WOODZ : NOT JUST A CONCERT – W BOX streaming event, please visit INTERPARK’s global website to purchase the VOD.
*The VOD will only be available to watch via the platform where your ticket was purchased.
Can anyone view it?
Yes! All fans are welcome to view the 2020 WOODZ : NOT JUST A CONCERT – W BOX [VOD] via MyMusicTaste.
Is there an age restriction?
There is no age restriction for this event. Fans of all ages are welcome.
What will the VOD be like?
The VOD is a replay service that will be provided to view after the Korea Media Rating Board has reviewed its contents.
**All performances from the live streaming event may not be included in the VOD service due to copyright issues.
Can I record the VOD?
Filming/recording/capturing the event with any device is prohibited.
Unauthorized copying, distribution, and selling of content without consent of the copyright owner are an act of copyright infringement.
Any illegally uploaded/recorded content will be reported to that social media platform directly and taken down. Legal action will be taken if needed.
I’m so excited! Where can I buy the tickets and when will it be available to purchase?
Tickets can be purchased here!
Open: November 12, 2020 @ 2:00 PM KST
Close: January 13, 2021 @ 11:59 PM KST
What are the available ticket options?
- VOD (footage from the concert + WOODZ special commentary videos)
* LIVE pre-purchasers can only purchase the ticket at Global INTERPARK, and New purchasers only at MyMusicTaste.com.
Is there a limit to the number of tickets I can buy?
Yes, you can only purchase one ticket regardless of the tiers under the same MyMusicTaste account.
Please be advised that only one account & one device can view the live streaming event.
If you are logged into multiple devices with one MyMusicTaste account at the same time, you will be kicked out of the previous device/tab. We recommend watching the live show/concert on one device only.
Okay, but how will I receive my tickets?
There will be no physical tickets mailed to you for the live streaming concerts/shows. Instead, you should receive an ‘order confirmation’ email verifying your purchase of the ticket.
(This will be sent to your MyMusicTaste registered email address used to make this ticket purchase)
If you did not receive an order confirmation email as stated above, please contact us here for further assistance.
What kinds of payments do you accept?
We accept major credit/debit cards (VISA, Mastercard, American Express), PayPal, and KakaoPay.
*Please be advised that PayPal is not available for users with a Korean phone number, Korean billing address, and Korean shipping address.
What is KakaoPay?
KakaoPay is a newly available payment method that allows users to make purchases in KRW on MyMusicTaste. Should you have any questions regarding KakaoPay, please address all inquiries directly to the KakaoPay Customer Service Center for further assistance.
Can I use KakaoPay to purchase a product in a different currency (USD) besides KRW?
Transactions in KRW cannot be made via VISA, Mastercard, American Express, and PayPal, and no other payment method besides KakaoPay can support transactions in KRW on MyMusicTaste for the time being.
Should you wish to proceed with a different payment method other than KakaoPay:
- Please return to the first page of the desired project to reselect the payment currency from KRW to USD.
- Please note that if USD is selected as your payment currency, the only possible payment methods will be VISA, Mastercard, American Express, and PayPal.
I am not a South Korean citizen nor based in South Korea, but wish to make a purchase using KakaoPay.
If you have successfully registered for the KakaoPay service through your personal KakaoTalk account, you will be authorized to use this payment method. Should you have any questions regarding KakaoPay, please address all inquiries directly to the KakaoPay Customer Service Center for further assistance.
Do I need to register on MyMusicTaste before placing an order?
Yes, you must have a MyMusicTaste account to place an order. Please note that only one ticket tier type is available to purchase per account (i.e. you cannot purchase for two different people using the same MyMusicTaste account).
Do I need to register on PayPal before placing an order?
No, you can create a PayPal account during the checkout process if you do not already have an account.
Do the prices include taxes and ticketing fees?
No, you have to pay the necessary fees upon checkout. Please note that all prices listed before checkout do NOT include taxes and/or ticketing/service fees.
I have purchased a ticket for the VOD. What should I do next?
You’re all set to go! Please be advised that you may watch the VOD from the beginning of the VOD release date to the end of the VOD release date.
As stated above, please be advised that there will be no link/e-ticket emailed to you for the VOD. Instead, you should receive an automatic ‘order confirmation’ email verifying your purchase for the VOD.
(This will be sent to the email address registered to your MyMusicTaste account)
If you did not receive an order confirmation email as stated above, please contact us here for assistance.
If I have a question about my ticket. Who do I contact?
Feel free to contact us here for more information or assistance.
Event times, postponements, and cancellations are subject to change at any time without notice and may be due to external factors. Any updates or changes made will be listed on the project/sales page linked here. Please proceed with caution during check-out to ensure that you are purchasing the tickets you intend to buy.
My payment did not go through. What should I do?
Please check if your card is eligible for foreign transactions and has a sufficient amount after taxes are applied. If the payment still does not go through, please check with your bank.
If you run into any other payment-related issues, please feel free to contact us here.
Will there be merchandise for sale?
Any merchandise in relation to the concert or VOD will not be on sale.
How do I watch the VOD?
Head to MyMusicTaste.com and select the 2020 WOODZ : NOT JUST A CONCERT –W BOX [VOD] option, also linked here, to get started!
More detailed instructions have been listed down below:
1. During the VOD release date, visit mymusictaste.com through this direct link
2. Log into your MyMusicTaste account (with the credentials you've submitted to us before)
*before logging in, the above page will show the "Buy Now Button"
3. Once you’re logged in, please refresh the page and you will see the button change to "Order complete"
4. Press the ‘Play’ button and start watching the VOD!
**Please remember that you can only watch the show from one device.
**The VOD may show an error message or freeze if the window you are watching it on is set as a background or if you are inactive for more than 10 minutes.
- TROUBLESHOOTING -
What should I do if I'm on the VOD service page but it says the following message:
"Oops try again or contact us here"
Please do not abuse the refresh button by continuously pressing the refresh symbol on the page. If this message/error is showing on your page, please wait a couple of minutes to refresh the page ONCE.
Even after you have done this and the VOD is still not available, please reach out to us here for additional assistance.
Please make sure you are logged into the MyMusicTaste account you have purchased the VOD ticket with. You must be logged into your account in order to watch the VOD.
- CONTACT US -
Please make sure to contact us through this form on our website, so we can help you in a timely manner. Please remember that we might not be able to monitor Tweets, and/or other comments on SNS.
Reporting Illegally Downloaded/Streamed/Copied Content
If you happen to see any content online that has been illegally posted without the consent of the artists’ management nor MyMusicTaste, please fill out this Google Form so that we may take appropriate action to have these videos removed/taken down.
[Browsers that may not play smoothly]
Internet Explorer ("IE") 8, 9, 10, 11 on Windows 7
IE 10, 11, embedded browser in Windows 8
IE 11, embedded browser in Windows 8.1
IE 11 on Windows 10
*For any other browsers not listed above, please feel free to reach out to us here for further consultation.
PC: Mac OS 10.12+/Windows 7+
Mobile: iOS 11+/Android 8+
Browser: Chrome 70+/Safari 10+/Firefox 39+/Edge 42+
- If you are logged into multiple devices with one MyMusicTaste account at the same time, you will be kicked out of the previous device/tab. We recommend watching the VOD on one device only.
- For a smooth watching experience, please access the Internet from an environment with a speed of 20Mbps or faster. If a shared network is used, there may be a slight delay even if the speed is 20 Mbps or more.
- 3G/LTE may increase data usage; please be advised that using 3G/LTE may lead to unstable, weak signals and/or cause the VOD to disconnect and disrupt the overall viewing experience. MyMusicTaste will not be liable for the factors listed above.
- External factors and/or technical difficulties may affect or disrupt the video/voice quality; please be advised of this before purchasing a ticket for VOD.
I cannot find the answer to my question on the FAQ. Where should I contact for other questions?
Please contact us here if you have any further questions.
VOD Now Available
The VOD for [2020 WOODZ : NOT JUST A CONCERT - W BOX] is now available for you to enjoy!
All those who purchased the VOD tickets can now rewatch the concert through MyMusicTaste.com LIVE page.
The VOD will be available until January 14, 2021
If you have further questions or concerns regarding the VOD, please refer to the FAQ section.