4th Mini Album [Play Game : Holiday] Global Video Call Event
Frequently Asked Questions
When will my order be shipped out?
Your order will be shipped out approximately 7 business days after August 11, 2021 (sales closing date).
Why can’t I track my order?
It may take 2-7 business days to track your order as the tracking number is sometimes pre-registered to ensure that it is reflected on the Hanteo Chart in a timely manner.
Can I change the delivery address on my order?
You can edit the delivery address on our site before the sales end date on August 11, 2021 at 11:59 PM KST.
Weeekly 4th Mini Album [Play Game : Holiday]
(E world ver. / M world ver. / Poster NOT included)
- Out Box 155*215mm / Different per version
- Photo Book 150*210mm / 92p / Different per version
- CD-R / Different per version
- Photo Card 55*85mm / Random 2ea out of 14 / Different per version
- Photo Ticket 150*60mm / Random 1ea out of 7 / Different per version
- Sticker 150*190mm / 1ea / Different per version
- Printed Photo 150*100mm / Random 1ea out of 8 / Different per version
- Travel Name Tag 40*80mm / Random 1ea out of 7 / Different per version
- Special Ticket (Limited Edition) 150*65mm / 1ea / Randomly distributed to some lucky purchasers
**The Limited Edition Special Ticket is available in limited quantities; it will be randomly shipped out to some lucky purchasers and will not be included in all orders. Defects found on these items may not be replaceable.
*Album benefits are available in limited quantities; defects found on these items may not be replaceable.
*The external packaging (album's outer box) is just for the protection of the goods inside the album; scratches, discoloration, or minor dents on the case cannot be the reason for an exchange or return.
MyMusicTaste Exclusive Gifts for every ‘purchaser’
- 1x MyMusicTaste Exclusive Photocard per album (1 Random Selfie Photocard out of 7)
*MyMusicTaste Exclusive Photocards will be distributed randomly despite the total albums purchased.
MyMusicTaste Exclusive Gifts for every ‘winner’
- Signed Album + 1x Signed Group Polaroid for 3 randomly selected winners
*All winners’ rewards will be shipped out after the fansign event, together with the remaining items purchased in the associated order number.
ORDERS & PAYMENTS
Can I get a refund?
All sales are final and no refunds or order amendments are allowed.
How many items can I order? Is there a limit?
There is a limit of 20 albums per transaction. If you wish to purchase more, please make another transaction. Each album you purchase will count as one entry into the lucky draw.
Can I place a group order?
The minimum number of albums for a group order is 30 and group orders will not count as participation toward the fansign event. To place a group order, please contact us here.
The last day to place your final group order is by August 10, 2021 at 5:00 PM KST.
- The winners will be announced on August 13, 2021 at 2:00 PM KST via an individually sent email.
- The name used to confirm the winner’s participation will be the ‘Participant’s Legal Name’ that was submitted via the Fansign Participant Form.
CAN’T FIND WHAT YOU’RE LOOKING FOR?
Check out our Help Center: 'SHOP' section for more information.