GENERAL

When and where is the event happening?

2020 ONF <SPIN-OFF COUNTDOWN> FANMEETING will start on August 10, 2020 @ 00:00 AM KST. It will be held on the official MyMusicTaste website. 

- August 9 23:00 MYT

- August 9 17:00 CET 

- August 9 11:00 EDT 

- August 9 08:00 PDT

How long is the show?

The show will go on for a minimum of 100 mins

(Runtime and programs may be subject to change due to onsite conditions and/or other external factors).

Can anyone participate?

Yes! All fans are welcome to join.

Is there an age restriction? 

There is no age restriction for this event. Fans of all ages are welcome. 

TICKETING

I’m so excited! When can I buy the tickets?

Tickets can be purchased here. Ticket sales will be open/available up until after 30 minutes of the start of the online fanmeeting. 

What are the available ticket options?

There are 3 types of tickets you can choose from. The tiers (types of tickets) have been listed down below:

- SPECIAL

: LIVE+SIGNED CD+SPECIAL VOD(BEHIND CUTS)+VIDEO CALL (30 LUCKY PURCHASERS, 30 SECONDS LIMIT PER PERSON)

- GENERAL

: LIVE+ SIGNED CD

- LIVE ONLY

: LIVE

*All pricing is in USD

Will there be any MyMusicTaste TasteMaker benefits?

There will be no Tastemaker benefits for this online fanmeeting.

How can I pay?

Payment can be made directly on our website via credit/debit card (Mastercard/VISA/American Express) or through Paypal. 

Do I need to register on MyMusicTaste before placing an order?

Yes, you must have a MyMusicTaste account to place an order. Please note that only single participation is allowed per account (i.e. you cannot purchase for two different people using the same MyMusicTaste account).

Do I need to register on PayPal before placing an order?

No, you can create a PayPal account during the checkout process if you do not already have an account.

Do the prices include taxes and ticketing fees?

No, you have to pay the necessary fees upon checkout. Please note that all prices listed before checkout do NOT include taxes and/or ticketing/service fees.

Is there a limit to the number of tickets I can buy?

Yes, you can purchase only one ticket regardless of the tiers under the same MyMusicTaste account. 

Okay, but how will I receive my tickets?

There will be no physical tickets mailed to you for the live streaming concerts/shows. Instead, you should receive an ‘order confirmation’ email verifying your purchase for the ticket.

(this will be sent to the email address used to register your MyMusicTaste account)

If you did not receive an order confirmation email as stated above, please contact us here for assistance. 

Can I change ticket tiers after finalizing my order?

No, you cannot modify the ticket tiers after the transaction has been finalized.

If I have a question about my ticket. Who do I contact?

Feel free to contact us here for more information or assistance. 

How do I check my order status?

You will receive an order summary email upon completing your order successfully. You can also check your order(s) under ‘Purchases’ after logging into your MyMusicTaste account.

Please keep in mind that you will receive an email and SMS for your order regardless of the notifications settings on your MyMusicTaste account.

My payment did not go through. What should I do?

Please check if your card is eligible for foreign transactions and has a sufficient amount after taxes and shipping fees are applied. Please also make sure all details (name, address, etc.) have been listed accordingly as the payment may fail if this information is not listed correctly. 

If the payment still doesn’t go through, please check with your bank.

If there are other types of issues related to payments, please contact us here.

I am only purchasing the GENERAL Ticket, but why am I asked to input my fansign applicant details?

For users who are purchasing a ticket from the GENERAL Ticket tier, please refer to the following steps below:

1. Fill in the Fansign Participant Information with the details listed below:

Full name: N/A

Date of birth: 1111-01-01

Phone number: +0123456789

2. Click “Next” and agree to the Fansign and Refund policy to click “Ok”

3. Input your accurate Billing Address to proceed to the next step of your check out process

*Usage of Personal Information*

- The receiver of customers' personal information: WM Entertainment, CJ ENM, MyMusicTaste,

- Purpose of usage: To verify the winners and to send packages

- Information that will be gathered: Name, birthdate, phone number, address

- Usage period: Once the purpose is fulfilled, the information will be disposed of

MYMUSICTASTE LIVE

How do I start online fanmeeting?

Head to our 'Live' page on MyMusicTaste.com, and select the 2020 ONF <SPIN-OFF COUNTDOWN> FANMEETING option, also linked here, to get started! 

Can I record the online streaming show/concert?

Live streaming/filming/recording the event with any device is prohibited.

Unauthorized copying, distribution, and selling of content without consent of the copyright owner are an act of copyright infringement. 

Any illegally uploaded/recorded content will be reported to that social media platform directly and taken down. Legal action will be taken if needed. 

The countdown clock has disappeared, does this mean the online fanmeeting isn’t happening?

Nope not at all! This just means that we are preparing for the show/concert and it will begin shortly. 

Can I watch the online fanmeeting on my mobile device or any other device?

Yes, but please be advised that watching it on any device other than a desktop/laptop may alter the visual interface and other options/functions that are available (such as the live chat feature).

What will the VOD be like?

2020 ONF <SPIN-OFF COUNTDOWN> FANMEETING provides approx. 20 min-long Special VOD of behind cuts, which is not a full video of the fanmeeting. It is exclusive, only to SPECIAL ticket purchasers.

Please be advised that the VOD will be released after the Korea Media Rating Board reviews the contents and will be serviced for 60 days from the day of the release; this may take some time and you will be notified once before the VOD is released.

- TROUBLESHOOTING -

What should I do if I'm on the online fanmeeting page but it says the following message:

"Oops try again or contact us here"

Please do not abuse the refresh button by continuously pressing the refresh symbol on the page. If this message/error is showing on your page, please wait a couple of minutes to refresh the page ONCE. Even after you have done this and the live streaming still is not showing, please reach out to us here for additional assistance.

Please make sure you are logged into the MyMusicTaste account you have purchased the live streaming show ticket with. You must be logged into your account in order to view the concert.

- CONTACT US -

Please remember that we might not be able to monitor Tweets, and/or other comments on SNS.

Reporting Illegally Downloaded/Streamed/Copied Content

If you happen to see any content online that has been illegally posted without the consent of the artists’ management nor MyMusicTaste, please fill out this Google Form so that we may take appropriate action to have these videos removed/taken down. 

[Browsers that may not play smoothly]

Internet Explorer ("IE") 8, 9, 10, 11 on Windows 7

IE 10, 11, embedded browser in Windows 8

IE 11, embedded browser in Windows 8.1

IE 11 on Windows 10

*For any other browsers not listed above, please feel free to reach out to us here for further consultation.  

System Requirements

PC: Mac OS 10.12+/Windows 7+

Mobile: iOS 11+/Android 8+

Browser: Chrome 70+/Safari 10+/Firefox 39+/Edge 42+

- If you are logged into multiple devices with one MyMusicTaste account at the same time, you will be kicked out of the previous device/tab. We recommend watching the live show/concert on one device only. 

- For a smooth viewing experience, please access the Internet from an environment with a speed of 20Mbps or faster. If a shared network is used, there may be a slight delay even if the speed is 20 Mbps or more. 

- 3G/LTE may increase data usage; please be advised that using 3G/LTE may lead to unstable, weak signals and/or cause the live streaming program to disconnect during the middle of the event and disrupt the overall streaming experience. MyMusicTaste will not be liable for the factors listed above.

- External factors and/or technical difficulties may affect or disrupt the video/voice quality; please be advised of this before purchasing the ticket to this event.  

Questions About The Signed Album Package

PACKAGE

What is included in the package?

ONF 5th Mini Album [SPIN-OFF]

(Poster Included) 

- Disc 1EA (142 x 126mm x 21mm)

- Poster 429 x 594mm / 1EA (Horizontal ver. OR Vertical ver. at random) 

*The external packaging (album's outer box) is just for the protection of the goods inside the album (scratches, discoloration, or minor dents on the case cannot be the reason for an exchange or return).

Will my purchase be reflected on the physical albums charts?

Yes, all album sales for this fanmeeting will be reflected on the first week of the Hanteo charts.

SHIPPING

Due to the current circumstances surrounding COVID-19, we’re experiencing delays and suspension from some delivery couriers. We’re dispatching our orders as per usual, but the following couriers are experiencing delays in shipping to the respective countries. 

Please refer to the list of the countries and shipping methods that are currently unavailable (listed at the bottom of the page). We ask for your understanding in that your order may get canceled if your chosen shipping method becomes unavailable upon your order. 

For regions/areas where delivery has been suspended due to COVID-19, packages will be shipped out when delivery becomes available.

*Please note that all shipping addresses for DHL Express, including recipient name should be written in English letters only. If Japanese, Chinese or any other characters are used in your information, it may affect the shipping status and cause delays.

*Please note that all shipping information for addresses in Korea are expected to be written in Korean, and there will be delays in the shipping process should it be written in English.

*All Korea based addresses will require a valid Korean phone number in order for your item to be delivered successfully.

- DHL EXPRESS

Suspended (CANNOT BE SHIPPED):

·       CUBA

·       REPUBLIC OF SURINAME

·       GUINEA BISSAU

·       SAO TOME AND PRINCIPE

·       DJIBOUTI

Expected to be Delayed:

·       AFGHANISTAN

·       ALGERIA

·       ANGOLA

·       ARGENTINA

·       ARMENIA

·       AUSTRALIA

·       AUSTRIA

·       AZERBAIJAN

·       BANGLADESH

·       BARBADOS

·       BOLIVIA

·       BOTSWANA

·       BRAZIL

·       BURKINA FASO

·       BURUNDI

·       CAMEROON

·       CENTRAL AFRICAN REPUBLIC

·       CHAD

·       CHINA

·       COLOMBIA

·       CONGO

·       COMOROS

·       COTE D’IVOIRE

·       CURAÇAO

·       CZECH REPUBLIC

·       DEMOCRATIC REPUBLIC OF CONGO

·       EAST TIMOR

·       ECUADOR

·       EGYPT

·       EL SALVADOR

·       EQUATORIAL GUINEA

·       ERITREA

·       ESWATINI

·       ETHIOPIA

·       FIJI

·       FRANCE

·       GABON

·       GAMBIA

·       GEORGIA

·       GERMANY

·       GHANA

·       GUAM

·       GUATEMALA

·       GUINEA

·       HONDURAS

·       INDIA

·       INDONESIA

·       IRAQ

·       ITALY

·       JORDAN

·       KAZAKHSTAN

·       KENYA

·       KUWAIT

·       KYRGYZSTAN

·       LAO PEOPLE'S DEMOCRATIC REPUBLIC

·       LEBANON

·       LESOTHO

·       LIBERIA

·       LIBYAN ARAB JAMAHIRIYA

·       MACEDONIA

·       MADAGASCAR

·       MALAWI

·       MALDIVES

·       MALI

·       MARSHALL ISLANDS

·       MAURITANIA

·       MAURITIUS

·       MAYOTTE

·       MEXICO

·       MONGOLIA

·       MOROCCO

·       MOZAMBIQUE

·       MYANMAR

·       NAMIBIA

·       NEPAL

·       NEW ZEALAND

·       NIGER

·       NIGERIA

·       NORWAY

·       OMAN

·       PAKISTAN

·       PARAGUAY

·       PERU

·       PHILIPPINES

·       PORTUGAL

·       PALAU

·       QATAR

·       REPUBLIC OF SOUTH SUDAN

·       REUNION

·       ROMANIA

·       RUSSIA

·       RWANDA

·       SAIPAN

·       SAUDI ARABIA

·       SENEGAL

·       SOMALIA

·       SPAIN

·       SRI LANKA

·       SUDAN

·       SYRIA

·       SINGAPORE

·       TANZANIA

·       TURKEY

·       TURKMENISTAN

·       UGANDA

·       UKRAINE

·       UNITED ARAB EMIRATES

·       UZBEKISTAN

·       VENEZUELA BOLIVARIAN REPUBLIC OF

·       VIET NAM

·       YEMEN, REPUBLIC OF

·       ZAMBIA

·       ZIMBABWE

Where can I get my album shipped to?

You can only get your order shipped to the countries listed in the shipping list.

What are the shipping options?

**It is the purchaser's responsibility to check whether their chosen delivery method is compatible with their delivery address and/or local customs authority. Should failure to check result in the package being returned to the sender, the re-shipment fee will be at the expense of the purchaser.

*The delivery periods listed above are the estimated standard delivery times. There may be delays depending on external circumstances.

When will my order be shipped out?

Your order will be shipped out approximately 7 business days after the end of the online fanmeeting on August 10, and your tracking number will be available to view via the ‘Purchases’ section of your ‘My Activity’ page once your order has been shipped.

Are customs duties included in the price?

Duties and taxes are NOT included in the price.

Please note, all international packages may be subject to duties and taxes depending on the country. Your package may incur fees upon delivery and this charge is determined by your local customs authority. Please refer to your local customs website for more information. 

Can I change the delivery address on my order?

Yes, you can edit your shipping address via the project page until the sale closes. 

Sales close on August 10, 2020 at 00:30 AM KST.

What is MyMusicTaste’s EORI code?

Our European Union registration and identification (EORI) number is IE3431072KH.

My package is being sent back to the sender because I missed my delivery. What should I do?

Failure to fill in the shipping information correctly may result in issues regarding product delivery. There will be no compensation for resulting damages.

If you would like the product to be re-delivered, please note the additional shipping costs incurred are at the expense of the purchaser.

How much would it cost for a re-shipment?

The calculation of the re-shipment cost will be in accordance with postal rates, depending on the type, the weight of the parcel, shipping address, and additional options. Please see below for a breakdown of fees.

Re-shipment cost = shipping fee + forwarding fee + return fee*

*Return fee for each delivery option:

DHL = Priced by region

My package is damaged or has a defect. What should I do?

MyMusicTaste is not liable for loss or damage resulting from any deliberate act or during the transporting and/or delivery of the goods. If, however, you received your product and believe there is a defect or it arrived damaged, please contact us within 7 business days of the delivery date of your order. Include your order number and any photo evidence you may have showing the damage or defect. Once we receive the item you consider defective, we will fully examine it and offer a replacement of the damaged/defective item with its re-shipment cost.

WINNERS SELECTION

How will you select the winners?

Winners will be selected randomly via a draw.

Can I win more than once?

No, you cannot win multiple times.

Can I participate multiple times?

Only one album can be purchased, and you can only attend the event once.

When will you announce the winners?

The winners will be announced on August 10, 2020 at 11:00 AM KST via email.

Where will you announce the winners?

All winners will be contacted via email.

VIDEO CALL DETAILS

Will there be a translator?

An English interpreter will be available but due to time limitations, the participation of the interpreter will be limited to a minimum.

Will this event be open for everyone to see? Or is it closed?

The event will be open only for the selected lucky fans determined by the draw.

OTHERS

I cannot find the answer to my question on the FAQ. Where should I contact for other questions?

For all questions regarding the actual fanmeeting and album, please address your inquiries here.

For any questions regarding the ticketing and payment process, please address your inquiries here.

- TICKET & REFUND POLICY -

All ticket sales are final. Refunds will not be permitted. 

Event times, postponements, and cancellations are subject to change at any time without notice and may be due to external factors. Any updates or changes made will be listed on the project/sales page linked here. Please proceed with caution during check-out to ensure that you are purchasing the tickets you intend to buy.

Third-Party Sales

There may be individuals, third party websites, and social media pages (i.e., Facebook, Instagram) that offer the sale/trade of tickets. PLEASE BE WARY OF SCAMMERS AND COUNTERFEIT TICKETS/VOUCHERS! We highly discourage the purchase of tickets from any third party.