ATEEZ

ZERO : FEVER Part.1 OFFICIAL MERCHANDISE (ACCESSORIES)


Frequently Asked Questions

GENERAL


What merchandise is available for sale? 


- ATEEZ ZERO : FEVER Part.1 < Mask >

- ATEEZ ZERO : FEVER Part.1 < Name Tag & Photo Card Set : HONG JOONG >

- ATEEZ ZERO : FEVER Part.1 < Name Tag & Photo Card Set : SEONG HWA >

- ATEEZ ZERO : FEVER Part.1 < Name Tag & Photo Card Set : YUN HO >

- ATEEZ ZERO : FEVER Part.1 < Name Tag & Photo Card Set : YEO SANG >

- ATEEZ ZERO : FEVER Part.1 < Name Tag & Photo Card Set : SAN >

- ATEEZ ZERO : FEVER Part.1 < Name Tag & Photo Card Set : MIN GI >

- ATEEZ ZERO : FEVER Part.1 < Name Tag & Photo Card Set : WOO YOUNG >

- ATEEZ ZERO : FEVER Part.1 < Name Tag & Photo Card Set : JONG HO >

- ATEEZ ZERO : FEVER Part.1 < Layered Key Ring >

- ATEEZ ZERO : FEVER Part.1 < WAPPEN A TYPE >

- ATEEZ ZERO : FEVER Part.1 < WAPPEN B TYPE >

- ATEEZ ZERO : FEVER Part.1 < Sticker Pack : THANXX ver. >

- ATEEZ ZERO : FEVER Part.1 < Sticker Pack : INCEPTION ver. >


How many items can I order per transaction? Is there a limit?

It is restricted to 20 items per transaction. If you wish to purchase more, you can do so by going through another transaction.


ORDER & PAYMENTS


When will sales open and close?

Open: July 28th, 2020 at 11:00 AM KST  

Close: TBD


Do I need to register on MyMusicTaste before placing an order?

Yes, you must have a MyMusicTaste account to place an order.


What kinds of payments do you accept?

We accept major credit/debit cards and PayPal.


Do I need to register on PayPal before placing an order?

No, you can create a PayPal account during checkout if you do not already have an account.


*Please be advised that PayPal is not available for users with a Korean phone number, Korean billing address, and Korean shipping address.


Do I have to pay a shipping fee at checkout?

Yes, you will need to pay a shipping fee at checkout.


Can I change the quantity after finalizing the order?

No, you cannot modify the quantity after the transaction is finalized.


How do I check my order status?

You will receive an order summary email upon completing your order successfully. You can also check your order(s) under ‘My Orders’ on the project page.


Please keep in mind that you will receive an email and SMS for your order regardless of the notifications settings on your MyMusicTaste account.


My payment did not go through. What should I do?

Please check if your card is eligible for foreign transactions and has a sufficient amount after taxes and shipping fees are applied. If the payment still doesn’t go through, please check with your bank.


If there are other types of issues related to payments, please contact us here.


Can I get a refund?

All sales are final and no refunds or order amendments are allowed. Please check your order thoroughly before completing the transaction.


SHIPPING


Due to the current circumstances surrounding COVID-19, we’re experiencing delays and suspension from some delivery couriers. We’re dispatching our orders as per usual, but the following couriers are experiencing delays in shipping to the respective countries. 


Please refer to the following list of the countries and shipping methods that are currently unavailable. We ask for your understanding in that your order may get canceled if your chosen shipping method becomes unavailable upon your order. 


For regions/areas where delivery has been suspended due to COVID-19, packages will be shipped out when delivery becomes available.


*Please note that all shipping addresses for DHL Express, including recipient name should be written in English letters only. If Japanese, Chinese or any other characters are used in your information, it may affect the shipping status and cause delays.

 

*Please note that all shipping information for addresses in Korea are expected to be written in Korean, and there will be delays in the shipping process should it be written in English. (배송지가 한국일 경우 모든 주소를 한글로 작성해주세요)


For those who use a package forwarding service and have a Korea-based shipping address, you MUST also enter a Korea-based phone number. The domestic shipping company will not be able to ship to a local address if you’ve entered an international phone number as your contact information. MyMusicTaste is not liable nor responsible for any packages lost or returned if the purchaser has entered unreachable contact information.


*The delivery periods listed above are the estimated standard delivery times. Please note that there may be delays depending on external circumstances.


Where can I get my order shipped to?

You can only get your order shipped to the countries listed on the shipping list.


**It is the purchaser's responsibility to check whether their chosen delivery method is compatible with their delivery address and/or local customs authority. Should failure to check result in the package being returned to the sender, the re-shipment fee will be at the expense of the purchaser.


When will my order be shipped out?

All orders will be shipped out after the sales has closed, at the beginning of the month in August. Please be advised that this is a tentative date; the shipment date is subject to change due to the manufacturing schedule and the continuously changing shipping regulations in relation to COVID-19. 


Are customs duties included in the price?

Duties and taxes are NOT included in the price.

Please note, all international packages may be subject to duties and taxes depending on the country. Your package may incur fees upon delivery and this charge is determined by your local customs authority. Please refer to your local customs website for more information. 


Can I change the delivery address on my order?

Yes, you can edit your shipping address via the project page until the sale closes; however, the country of your shipping address CANNOT be changed once the payment has been made.


What is MyMusicTaste’s EORI code?

Our European Union registration and identification (EORI) number is IE3431072KH.


My package is being sent back to the sender because I missed my delivery. What should I do?

Failure to fill in the shipping information correctly may result in issues regarding product delivery. There will be no compensation for resulting damages. 


If you would like the product to be re-delivered, please note the additional shipping costs incurred are at the expense of the purchaser.


How much would it cost for a re-shipment?

The calculation of the re-shipment cost will be in accordance with postal rates, depending on the type, the weight of the parcel, shipping address, and additional options. Please see below for a breakdown of fees.


Re-shipment cost = shipping fee + forwarding fee + return fee*


*Return fee for each delivery option:


K-Packet = 1,800 Korean Won

DHL = Priced by region

EMS = 0 Korean Won


My package is damaged or has a defect. What should I do?

MyMusicTaste is not liable for loss or damage resulting from any deliberate act or during the transporting and/or delivery of the goods. If, however, you received your product and believe there is a defect or it arrived damaged, please contact us within 7 business days of the delivery date of your order. Include your order number and any photo evidence you may have showing the damage or defect. Once we receive the item you consider defective, we will fully examine it and offer a replacement of the damaged/defective item with its re-shipment cost.


- DHL EXPRESS


Suspended (CANNOT BE SHIPPED):


  • CUBA

  • REPUBLIC OF SURINAME

  • MEXICO

  • GUINEA BISSAU

  • SAO TOME AND PRINCIPE

  • DJIBOUTI

  • ZIMBABWE


Expected to be Delayed:


  • AFGHANISTAN

  • ALGERIA

  • ANGOLA

  • ARGENTINA

  • ARMENIA

  • AUSTRALIA

  • AUSTRIA

  • AZERBAIJAN

  • BANGLADESH

  • BARBADOS

  • BOLIVIA

  • BOTSWANA

  • BRAZIL

  • BURKINA FASO

  • BURUNDI

  • CAMEROON

  • CENTRAL AFRICAN REPUBLIC

  • CHAD

  • CHINA

  • COLOMBIA

  • CONGO

  • COMOROS

  • COTE D’IVOIRE

  • CURAÇAO

  • CZECH REPUBLIC

  • DEMOCRATIC REPUBLIC OF CONGO

  • EAST TIMOR

  • ECUADOR

  • EGYPT

  • EL SALVADOR

  • EQUATORIAL GUINEA

  • ERITREA

  • ESWATINI

  • ETHIOPIA

  • FIJI

  • FRANCE

  • GABON

  • GAMBIA

  • GEORGIA

  • GERMANY

  • GHANA

  • GUAM

  • GUATEMALA

  • GUINEA

  • HONDURAS

  • INDIA

  • INDONESIA

  • IRAQ

  • ITALY

  • JORDAN

  • KAZAKHSTAN

  • KENYA

  • KUWAIT

  • KYRGYZSTAN

  • LAO PEOPLE'S DEMOCRATIC REPUBLIC

  • LEBANON

  • LESOTHO

  • LIBERIA

  • LIBYAN ARAB JAMAHIRIYA

  • MACEDONIA

  • MADAGASCAR

  • MALAWI

  • MALDIVES

  • MALI

  • MARSHALL ISLANDS

  • MAURITANIA

  • MAURITIUS

  • MAYOTTE

  • MONGOLIA

  • MOROCCO

  • MOZAMBIQUE

  • MYANMAR

  • NAMIBIA

  • NEPAL

  • NEW ZEALAND

  • NIGER

  • NIGERIA

  • NORWAY

  • OMAN

  • PAKISTAN

  • PARAGUAY

  • PERU

  • PHILIPPINES

  • PORTUGAL

  • PALAU

  • QATAR

  • REPUBLIC OF SOUTH SUDAN

  • REUNION

  • ROMANIA

  • RUSSIA

  • RWANDA

  • SAIPAN

  • SAUDI ARABIA

  • SENEGAL

  • SOMALIA

  • SPAIN

  • SRI LANKA

  • SUDAN

  • SYRIA

  • SINGAPORE

  • TANZANIA

  • TURKEY

  • TURKMENISTAN

  • UGANDA

  • UKRAINE

  • UNITED ARAB EMIRATES

  • UZBEKISTAN

  • VENEZUELA BOLIVARIAN REPUBLIC OF

  • VIETNAM

  • YEMEN, REPUBLIC OF

  • ZAMBIA

  • ZIMBABWE


OTHERS

I cannot find the answer to my question on the FAQ. Where should I contact for other questions?

Please contact us here if you have any further questions.

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