3rd Mini Album [12:00]

PACKAGE

What is included in the package?

LOOПΔ 3rd Mini Album [12:00] (Random ver. / Poster Included)

Album Cover 158*218*14 (mm)

Photo Book 150*210*8 (mm) / 92p

Disc 1ea / Different per Version

Photo Card 55*85 (mm) / 3 Random out of 33 / Different per version

Stickers 100*150 (mm) / 1ea per version

Ticket 65*120 (mm) / Different per version

Poster 420*594 (mm) / Pre-Order Only / Different per version

LOOПΔ 3rd Mini Album [12:00] (Random ver. / Poster Not Included)

Album Cover 158*218*14 (mm)

Photo Book 150*210*8 (mm) / 92p

Disc 1ea / Different per Version

Photo Card 55*85 (mm) / 3 Random out of 33 / Different per version

Stickers 100*150 (mm) / 1ea per version

Ticket 65*120 (mm) / Different per version

*The external packaging (album's outer box) is just for the protection of the goods inside the album(scratches, discoloration, or minor dents of the case cannot be the reason for an exchange or return).

Will my purchase be reflected on the physical albums charts?

Yes, it will be reflected on the Hanteo chart.

Will my album have the official Hanteo Chart stamp?

Yes, your purchased album will have the Hanteo Chart stamp.

ORDER & PAYMENTS

When will sales open and close?

Open: October 12, 12:00PM KST

Close: October 18, 12:00PM KST

Can anyone purchase this item?

Users located in the United States, Canada, Mexico, China, Hong Kong, Taiwan, and Indonesia will not be able to purchase from this project.

Do I need to register on MyMusicTaste before placing an order?

Yes, you must have a MyMusicTaste account to place an order.

What kinds of payments do you accept?

We accept major credit/debit cards (VISA, Mastercard, American Express), PayPal, and KakaoPay. 

*Please be advised that PayPal is not available for users with a Korean phone number, Korean billing address, and Korean shipping address.

What is KakaoPay?

KakaoPay is a newly available payment method which allows users to make purchases in KRW on MyMusicTaste. Should you have any questions regarding KakaoPay, please address all inquiries directly to the KakaoPay Customer Service Center for further assistance.

Can I use KakaoPay to purchase a product in a different currency (USD or EUR) besides KRW?

Transactions in KRW cannot be made via VISA, Mastercard, American Express, and PayPal, and no other payment method besides KakaoPay can support transactions in KRW on MyMusicTaste for the time being.

Should you wish to proceed with a different payment method other than KakaoPay

• Please return to the first page of the desired project to reselect the payment currency from KRW to USD or EUR.

• However, should you select your payment currency to USD or EUR, the only possible payment methods will be VISA, Mastercard, American Express, and PayPal.

I am not a South Korean citizen nor based in South Korea, but wish to make a purchase using KakaoPay.

If you have successfully registered for the KakaoPay service through your personal KakaoTalk account, you will be authorized to use this payment method. Should you have any questions regarding KakaoPay, please address all inquiries directly to the KakaoPay Customer Service Center for further assistance.

Do I need to register on PayPal before placing an order?

No, you can create a PayPal account during checkout if you do not already have an account.

Do I have to pay a shipping fee at checkout?

Yes, you will need to pay a shipping fee at checkout.

How many items can I order? Is there a limit?

It is restricted to 20 albums per transaction. If you wish to purchase more, you can do so in another transaction.

*One bulk order = one transaction

Can I do a group order?

The minimum number of albums for a group order is 30. If you wish to do a group order, please contact us here with (1) the final quantity, (2) the shipping country, and (3) the option of with or without posters. Please note that the customs fee/VAT tax is not included in the price.

The last day to place a group order is by October 15, 5:00PM KST.

All payments must be made before the sales closing date and time, so please contact us at least one (1) business day prior to the closing time should you have any questions.

Can I change the quantity after finalizing the order?

No, you cannot modify the quantity after the transaction is finalized.

How do I check my order status?

You will receive an order summary email upon completing your order successfully. You can also check your order(s) under ‘My Orders’ on the project page.

Please keep in mind that you will receive an email for your order regardless of the notifications settings on your MyMusicTaste account.

My payment did not go through. What should I do?

Please check if your card is eligible for foreign transactions and has a sufficient amount after taxes and shipping fees are applied. If the payment still doesn’t go through, please check with your bank.

If there are other types of issues related to payments, please contact us here.

Can I get a refund?

All sales are final and no refunds or order amendments are allowed. Please check your order thoroughly before completing the transaction.

SHIPPING

Due to the current circumstances surrounding COVID-19, we’re experiencing delays and suspension from some delivery couriers. We’re dispatching our orders as per usual, but the following couriers are experiencing delays in shipping to the respective countries. 

Please refer to the following list of the countries and shipping methods that are currently unavailable. We ask for your understanding in that your order may get canceled if your chosen shipping method becomes unavailable upon your order. 

For regions/areas where delivery has been suspended due to COVID-19, packages will be shipped out when delivery becomes available.

*Please note that all shipping addresses for DHL Express, including recipient name should be written in English letters only. If Japanese, Chinese or any other characters are used in your information, it may affect the shipping status and cause delays.

*Please note that all shipping information for addresses in Korea are expected to be written in Korean characters with a valid Korean phone number included, and there will be delays in the shipping process should it be written in English. (배송지가 한국일 경우 모든 주소를 한글로 작성해주세요)

- DHL EXPRESS

Suspended (CANNOT BE SHIPPED):

• CUBA

• GUINEA BISSAU

• DJIBOUTI

• ZIMBABWE
  

 Expected to be delayed:

• AFGHANISTAN

• ALGERIA

• ANGOLA

• ARGENTINA

• ARMENIA

• AUSTRALIA

• AUSTRIA

• AZERBAIJAN

• BANGLADESH

• BARBADOS

• BOLIVIA

• BOTSWANA

• BRAZIL

• BURKINA FASO

• BURUNDI

• CAMEROON

• CENTRAL AFRICAN REPUBLIC

• CHAD

• CHINA

• COLOMBIA

• CONGO

• COMOROS

• COTE D’IVOIRE

• CURAÇAO

• CZECH REPUBLIC

• DEMOCRATIC REPUBLIC OF CONGO

• EAST TIMOR

• ECUADOR

• EGYPT

• EL SALVADOR

• EQUATORIAL GUINEA

• ERITREA

• ESWATINI

• ETHIOPIA

• FIJI

• FRANCE

• GABON

• GAMBIA

• GEORGIA

• GERMANY

• GHANA

• GUAM

• GUATEMALA

• GUINEA

• HONDURAS

• INDIA

• INDONESIA

• IRAQ

• ITALY

• JORDAN

• KAZAKHSTAN

• KENYA

• KUWAIT

• KYRGYZSTAN

• LAO PEOPLE'S DEMOCRATIC REPUBLIC

• LEBANON

• LESOTHO

• LIBERIA

• LIBYAN ARAB JAMAHIRIYA

• MACEDONIA

• MADAGASCAR

• MALAWI

• MALDIVES

• MALI

• MARSHALL ISLANDS

• MAURITANIA

• MAURITIUS

• MAYOTTE

• MONGOLIA

• MOROCCO

• MOZAMBIQUE

• MYANMAR

• NAMIBIA

• NEPAL

• NEW ZEALAND

• NIGER

• NIGERIA

• NORWAY

• OMAN

• PAKISTAN

• PARAGUAY

• PERU

• PHILIPPINES

• PORTUGAL

• Palau

• QATAR

• REPUBLIC OF SOUTH SUDAN

• REUNION

• ROMANIA

• RUSSIA

• RWANDA

• SAIPAN

• SAUDI ARABIA

• SENEGAL

• SOMALIA

• SPAIN

• SRI LANKA

• SUDAN

• SYRIA

• Singapore

• TANZANIA

• TURKEY

• TURKMENISTAN

• UGANDA

• UKRAINE

• UNITED ARAB EMIRATES

• UZBEKISTAN

• VENEZUELA BOLIVARIAN REPUBLIC OF

• VIETNAM

• YEMEN, REPUBLIC OF

• ZAMBIA

Where can I get my album shipped to?

You can only get your order shipped to the countries listed in the shipping list.

What are the shipping options?

For those who use a package forwarding service and have a Korea-based shipping address, you MUST input all address details in Korean characters, and also enter a valid Korea-based phone number. The domestic shipping company will not be able to ship to a local address if you’ve entered an international phone number as your contact information. MyMusicTaste is not liable nor responsible for any packages lost or returned if the purchaser has entered an unreachable destination or incorrect contact information.

**It is the purchaser's responsibility to check whether their chosen delivery method is compatible with their delivery address and/or local customs authority. Should failure to check result in the package being returned to the sender, the re-shipment fee will be at the expense of the purchaser.

*The delivery periods listed above are the estimated standard delivery times. There may be delays depending on external circumstances.

*Please be advised that DHL Express is unable to deliver packages to addresses with P.O.Boxes listed in the address. 

When will my album(s) be shipped?

Your order is tentatively expected to be shipped out approximately 7 working days after the official release of the album, and your tracking number will be available to view via the ‘Purchases’ section of your ‘My Activity’ page once your order has been shipped.

How are my posters packaged?

All posters will be packaged in a cardboard mailing tube.

Please note that you may receive the albums and posters separately as they are shipped as two different items.

Are customs duties included in the price?

Duties and taxes are not included in the price. Your package may incur fees upon delivery and this charge is determined by your local customs authority.

Failure to comply or pay for the fees incurred within the designated time period determined by your local customs authority may result in your package being returned or permanently disposed of, and MyMusicTaste will not be responsible for any issues caused regarding this matter.

Can I change the delivery address on my order?

Yes, you can edit the delivery address via ‘My Orders’ on the project page; however, the country of your shipping address cannot be changed once the payment has been made.

Please also note that you will not be able to make any changes after the sales closing date on October 18, 12:00PM KST.

What is MyMusicTaste’s EORI code?

Our European Union registration and identification (EORI) number is IE3431072KH.

My package is being sent back to the sender because I missed my delivery. What should I do?

Failure to fill in the shipping information correctly may result in issues regarding product delivery. There will be no compensation for resulting damages.

If you would like the product to be re-delivered, please note the additional shipping costs incurred are at the expense of the purchaser.

How much would it cost for a re-shipment?

The calculation of the re-shipment cost will be in accordance with postal rates, depending on the type, the weight of the parcel, shipping address, and additional options. Please see below for a breakdown of fees.

Re-shipment cost = shipping fee + forwarding fee + return fee*

*Return fee for each delivery option:

DHL = Priced by region

EMS = 0 Korean Won

My package is damaged or has a defect. What should I do?

MyMusicTaste is not liable for loss or damage resulting from any deliberate act or during the transporting and/or delivering of the goods. If, however, you received your product and believe there is a defect or it arrived damaged, please contact us within seven (7) business days of the delivery date of your order. Include your order number, a photo of the shipping label which you may find on the outside of your parcel box, and any photo evidence you may have showing the damage or defect. Once we receive the item you consider defective, we will fully examine it and offer a full or partial exchange of the product with its re-shipment cost

at the expense of MyMusicTaste.