ATEEZ

COMEBACK SHOW CONCERT AIR CON <ZERO : FEVER Part.1>

ATEEZ - COMEBACK SHOW CONCERT AIR CON <ZERO : FEVER Part.1>
ATEEZ - COMEBACK SHOW CONCERT AIR CON <ZERO : FEVER Part.1>

ATEEZ

COMEBACK SHOW CONCERT AIR CON <ZERO : FEVER Part.1>


Frequently Asked Questions

VOD


What is a VOD?

VOD (Video On Demand) is a replay service that allows users to access videos without a traditional video playback device and the constraints of a typical static broadcasting schedule.


Why does the VOD take so long to be released after the live streaming event?

The VOD can only be open to the public AFTER the Korea Media Rating Board has reviewed the contents. Please be advised that this may take some time and that the schedule is subject to change based on the reviewing process.


Please also be advised that all performances from the live streaming event may not be included in the VOD service due to copyright issues.


Will the VOD be available to watch forever? Infinitely?

The VOD will only be available to view until November 30, 2020, 10:00 PM KST


I see the “order complete” button but I’m not able to view the VOD. What happened?

Please confirm the following items before attempting to view the VOD:


- You are logged into your MyMusicTaste account used for the ticket purchase

- You have purchased one of the following ticket tiers:

- Early bird (Live + VOD)

- Live + VOD

- VOD


(Purchase history can be viewed under ‘My Activity’ -> ‘Purchases’ once logged into your MyMusicTaste account)


What if I see an error message when I try to access the VOD (webpage)? 

- Refresh the page!

- Check out our troubleshooting tips listed down below

- Reach out to us via our ‘Contact Us’ page for further assistance


- TROUBLESHOOTING -


*Please make sure you are logged into the account you have purchased the ticket to the stream/VOD with.


You must be logged into your account in order to view the VOD/streaming content.


- If you are logged into multiple devices with one MyMusicTaste account at the same time, you will be kicked out of the previous device/tab. We recommend watching the live concert on one device only.


Contact Us

Please make sure to contact us through this form on our website, so we can help you in a timely manner. Please remember that we might not be able to monitor Tweets, and/or other comments on SNS.


[Browsers that may not play smoothly]

Internet Explorer ("IE") 8, 9, 10, 11 on Windows 7

IE 10, 11, embedded browser in Windows 8

IE 11, embedded browser in Windows 8.1

IE 11 on Windows 10


System Requirements

PC: Mac OS 10.12+/Windows 7+

Mobile: iOS 11+/Android 8+

Browser: Chrome 70+/Safari 10+/Firefox 39+/Edge 42+


- For a smooth viewing experience, please access the Internet from an environment with a speed of 20Mbps or faster. If a shared network is used, there may be a slight delay even if the speed is 20 Mbps or more.


- 3G/LTE may increase data usage; please be advised that using 3G/LTE may lead to unstable, weak signals and/or cause the live streaming program to disconnect during the middle of the event and disrupt the overall streaming experience. MyMusicTaste will not be liable for the factors listed above.


FAQ CONTENT RELEASED ON AUGUST 24, 2020


GENERAL


When and where is the event happening?

ATEEZ COMEBACK SHOW CONCERT AIR CON <ZERO : FEVER Part.1> will start on July 28, 2020 @ 10:00 PM KST 


- 21:00 MYT 

- 15:00 CEST 

- 09:00 EDT 

- 06:00 PDT


How long is the show?

The show will go on for a minimum of 180 mins


(Runtime and programs may be subject to change due to onsite conditions and/or other external factors).


Can anyone participate?

Yes! All fans are welcome to join.


Is there an age restriction? 

There is no age restriction for this event. Fans of all ages are welcome. 


TICKETING


I’m so excited! When can I buy the tickets?

Tickets can be purchased here. Ticket sales will be open/available up until after one hour of the start of the live streaming show. 


What are the available ticket options?

There are 2 types of tickets you can choose from. The tiers (types of tickets) have been listed down below:


- Early bird (limited tickets) 

- Live + VOD

- once sold out, tickets will be sold at a general price

- General

- Live

- LIVE +VOD


*All pricing is in USD


Will there be any MyMusicTaste TasteMaker benefits?

There will be no Tastemaker benefits for this online streaming show.


How can I pay?

Payment can be made directly on our website via credit/debit card (Mastercard/VISA/American Express) or through Paypal. 


Do I need to register on MyMusicTaste before placing an order?

Yes, you must have a MyMusicTaste account to place an order. Please note that only single participation is allowed per account (i.e. you cannot purchase for two different people using the same MyMusicTaste account).


Do I need to register on PayPal before placing an order?

No, you can create a PayPal account during the checkout process if you do not already have an account.


Do the prices include taxes and ticketing fees?

No, you have to pay the necessary fees upon checkout. Please note that all prices listed before checkout do NOT include taxes and/or ticketing/service fees.


Is there a limit to the number of tickets I can buy?

Yes, you may only purchase one ticket per tier under the same MyMusicTaste account


Okay, but how will I receive my tickets?

There will be no physical tickets mailed to you for the live streaming concerts/shows. Instead, you should receive an ‘order confirmation’ email verifying your purchase for the ticket.

(this will be sent to the email address used to register your MyMusicTaste account)


If you did not receive an order confirmation email as stated above, please contact us here for assistance. 


If I have a question about my ticket. Who do I contact?

Feel free to contact us here for more information or assistance. 


- TICKET & REFUND POLICY -


All ticket sales are final. Refunds will not be permitted. 

Event times, postponements, and cancellations are subject to change at any time without notice and may be due to external factors. Any updates or changes made will be listed on the project/sales page linked here. Please proceed with caution during check-out to ensure that you are purchasing the tickets you intend to buy.


Third-Party Sales

There may be individuals, third party websites, and social media pages (i.e., Facebook, Instagram) that offer the sale/trade of tickets. PLEASE BE WARY OF SCAMMERS AND COUNTERFEIT TICKETS/VOUCHERS! We highly discourage the purchase of tickets from any third party. 


Will there be merchandise for sale?

Information regarding merchandise sale will be announced soon! Please continue to check back on the project page or follow our Twitter account for the latest updates. 


Note: Merch is NOT exclusive for streaming show ticket-holders. 


MYMUSICTASTE LIVE


How do I start streaming?

Head to our 'Live' page on MyMusicTaste.com and select the COMEBACK SHOW CONCERT AIR CON <ZERO : FEVER Part.1> option, also linked here, to get started! 


Can I record the online streaming show/concert?

Live streaming/filming/recording the event with any device is prohibited.


Unauthorized copying, distribution, and selling of content without consent of the copyright owner are an act of copyright infringement. 


Any illegally uploaded/recorded content will be reported to that social media platform directly and taken down. Legal action will be taken if needed. 


The countdown clock has disappeared, does this mean the show/concert isn’t happening?

Nope not at all! This just means that we are preparing for the show/concert and it will begin shortly. 


I am on the live streaming webpage but the page is blank or showing an error message. What should I do?

Not to worry! Please refer to our troubleshooting tips & tricks down below for a smooth yet exciting live streaming experience.


If the below troubleshooting tips have not resolved the issue you are running into, please reach out to us here asap for further assistance.


Can I watch the live streaming show on my mobile device or any other device?

Yes, but please be advised that watching it on any device other than a desktop/laptop may alter the visual interface and other options/functions that are available (such as the live chat feature).


What will the VOD be like?

The VOD is a replay service that will be provided after the Korea Media Rating Board reviews the contents. Please note, the schedule is subject to change based on the review. 


Please be advised that all performances from the live streaming event may not be included in the VOD service due to copyright issues. 


60 minutes from the live streaming performance will be later broadcasted through MNET. More information regarding this will be released later on. 


*There will be English subtitles in the VOD.


When will the VOD be released?

The VOD will be available soon!

If you have purchased the VOD, you will be able to access it on the MyMusicTaste website after logging into your account.


Will the VOD be available to watch forever? Infinitely?

The VOD will be available for 3 months after the release date.


Please be advised that the VOD will be released after the Korea Media Rating Board reviews the contents; this may take some time and you will be notified once before the VOD is released.


- TROUBLESHOOTING -


What should I do if I'm on the live streaming page but it says the following message:

"Oops try again or contact us here"

Please do not abuse the refresh button by continuously pressing the refresh symbol on the page. If this message/error is showing on your page, please wait a couple of minutes to refresh the page ONCE. Even after you have done this and the live streaming still is not showing, please reach out to us here for additional assistance.


Please make sure you are logged into the MyMusicTaste account you have purchased the live streaming show ticket with. You must be logged into your account in order to view the concert.


- CONTACT US -

Please make sure to contact us through this form on our website, so we can help you in a timely manner. Please remember that we might not be able to monitor Tweets, and/or other comments on SNS.


Reporting Illegally Downloaded/Streamed/Copied Content

If you happen to see any content online that has been illegally posted without the consent of the artists’ management nor MyMusicTaste, please fill out this Google Form so that we may take appropriate action to have these videos removed/taken down. 


[Browsers that may not play smoothly]

Internet Explorer ("IE") 8, 9, 10, 11 on Windows 7

IE 10, 11, embedded browser in Windows 8

IE 11, embedded browser in Windows 8.1

IE 11 on Windows 10

*For any other browsers not listed above, please feel free to reach out to us here for further consultation. 


System Requirements

PC: Mac OS 10.12+/Windows 7+

Mobile: iOS 11+/Android 8+

Browser: Chrome 70+/Safari 10+/Firefox 39+/Edge 42+


- If you are logged into multiple devices with one MyMusicTaste account at the same time, you will be kicked out of the previous device/tab. We recommend watching the live show/concert on one device only. 


- For a smooth viewing experience, please access the Internet from an environment with a speed of 20Mbps or faster. If a shared network is used, there may be a slight delay even if the speed is 20 Mbps or more. 


- 3G/LTE may increase data usage; please be advised that using 3G/LTE may lead to unstable, weak signals and/or cause the live streaming program to disconnect during the middle of the event and disrupt the overall streaming experience. MyMusicTaste will not be liable for the factors listed above.


- External factors and/or technical difficulties may affect or disrupt the video/voice quality; please be advised of this before purchasing the ticket to this event. 



Update #5
August 24, 2020

VOD Now available

ATINY!

The VOD for ATEEZ COMEBACK SHOW CONCERT AIR CON <ZERO : FEVER Part. 1> is now available for you to enjoy!


All those who purchased the Early Bird (Live + VOD), Live + VOD, or VOD tickets can now rewatch the concert through MyMusicTaste.com ‘LIVE’ page



DISCLAIMER

The VOD will be available until November 24, 2020 @ 10 PM KST

THANXX Close up Ver VOD will be available starting August 30 10PM (KST) and will be available until November 30, 2020
 

Questions?

If you have further questions or concerns regarding the VOD, please refer to the FAQ section.


Thank you! 




Update #4
July 29, 2020

VOD Coming soon

ATINY!


ATEEZ COMEBACK SHOW CONCERT AIR CON <ZERO : FEVER Part.1> VOD will be available soon.


If you have purchased the VOD, you will be able to access it on the MyMusicTaste website after logging into your account.


Please keep in mind that the VOD will be available for 3 months after the release date.


Thank you! 

Update #3
July 28, 2020

Troubleshooting Notice

ATEEZ COMEBACK SHOW CONCERT AIR CON <ZERO : FEVER Part. 1> is happening soon!

We want you to have a smooth streaming experience, so we are sharing this helpful information regarding the show.

Please read through the troubleshooting steps below before the start of the concert. We wish you the best streaming experience!

Simple steps to resolve possible issues:

1. Log into your MMT account

2. Refresh the page

3. Make sure your browser is updated

4. Make sure you are watching from one device


What should I do if I'm on the live streaming page but it says the following message:
"Oops try again or contact us here"

Please do not abuse the refresh button by continuously pressing the refresh symbol on the page. If this message/error is showing on your page, please wait a couple of minutes to refresh the page ONCE.


Log into the account

Please make sure you are logged into the account you have purchased the ticket to the stream with. You must be logged into your account in order to view the concert.

Browsers that may not play smoothly

- Internet Explorer ("IE") 8, 9, 10, 11 on Windows 7
- IE 10, 11, embedded browser in Windows 8
- IE 11, embedded browser in Windows 8.1
- IE 11 on Windows 10


System Requirements

- PC: Mac OS 10.12+/Windows 7+
- Mobile: iOS 11+/Android 8+
- Browser: Chrome 70+/Safari 10+/Firefox 39+/Edge 42+


Other

- If you are logged into multiple devices with one MyMusicTaste account at the same time, you will be kicked out of the previous device/tab.

- For a smooth viewing experience, please access the Internet from an environment with a speed of 20Mbps or faster. If a shared network is used, there may be a slight delay even if the speed is 20 Mbps or more.

- 3G/LTE may increase data usage; please be advised that using 3G/LTE may lead to unstable, weak signals and/or cause the live streaming program to disconnect during the middle of the event and disrupt the overall streaming experience. MyMusicTaste will not be liable for the factors listed above.

- External factors and/or technical difficulties may affect or disrupt the video/voice quality; please be advised before purchasing the ticket to this event.

Be sure to contact us through the contact page on our website, so we can help you in a timely manner. Please remember that we might not be able to monitor Tweets, and/or other comments on SNS.




Update #2
July 22, 2020

Sneak peek into ATEEZ online comeback show concert rehearsal!

On July 26, 3 PM KST ATEEZ will be having an exclusive rehearsal live session for ATEEZ COMEBACK SHOW CONCERT AIR CON <ZERO : FEVER Part.1>  



All those who purchase the tickets to the online show before the end of the rehearsals will be able to view the session through MyMusicTaste.com "LIVE' page.


Run time: approximately 10 minutes


If you haven't purchased the tickets, you still have time!



DISCLAIMER: This live rehearsal clip will not be included in the VOD or published anywhere else. It will only be available live at 3 PM KST, July 26.

If you have problems viewing the live rehearsals make sure to clear your cache.

Update #1
July 13, 2020

Important Notice Regarding Payment (KOREAN)

구매 및 결제 방법

Step 1. MMT 웹사이트 접속/로그인

Step 2. 상품 선택/장바구니 담기

Step 3. 결제 수단/결제 정보 입력

Step 4. Billing Address 입력/선택

Step 5. Order Summary 확인

Step 6. 결제 

Step 1. MMT 웹사이트 접속/로그인 


- 마이뮤직테이스트 웹사이트에 접속/로그인을 해주세요


Step 2. 상품 선택/장바구니 담기

- 상품을 선택한 뒤 장바구니에 담아주세요


Step 3. 결제 수단/결제 정보 입력

- 결제 수단을 선택해 주세요. 

- 선택하신 후 카드번호와 결제정보를 입력해 주세요.


Step 4. Billing Address 입력/선택

 

- 처음 주문하시는 경우 'ADD A NEW ADDRESS'에 배송받으실 주소를 입력한 뒤, 해당 주소를 선택해 주세요.

- 기존에 사용하였던 주소가 있으신 경우 해당 주소를 선택해 주시면 됩니다.


Step 5. Order Summary 확인

- 상단의 'Order Summary'를 마지막으로 확인해 주세요.

- '이용 약관'도 확인해 주신 뒤 클릭하시면 결제버튼이 활성화되어 결제 버튼을 클릭할 수 있습니다.


Step 6. 결제 완료


- 결제 완료 창이 제대로 뜨는지 확인해 주세요.

- 위의 페이지가 뜨면 결제가 완료되었습니다. 마이뮤직테이스트를 이용해 주셔서 감사합니다. 


MYMUSICTASTE is a member of 2022 HANTEO FAMILY and purchased items at the store will certainly be reflected on HANTEO CHART.
2022 HANTEO FAMILY NO. HF082MMT001
See HANTEO family members >
2022
MYMUSICTASTE is a member of 2022 HANTEO FAMILY and purchased items at the store will certainly be reflected on HANTEO CHART.
2022 HANTEO FAMILY NO. HF082MMT001
See HANTEO family members >
2022
MYMUSICTASTE is a member of 2022 HANTEO FAMILY and purchased items at the store will certainly be reflected on HANTEO CHART.
2022 HANTEO FAMILY NO. HF082MMT001
See HANTEO family members >
2022
MYMUSICTASTE is a member of 2022 HANTEO FAMILY and purchased items at the store will certainly be reflected on HANTEO CHART.
2022 HANTEO FAMILY NO. HF082MMT001
See HANTEO family members >
2022
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