ATEEZ

THE FELLOWSHIP : MAP THE TREASURE SEOUL DVD PRE-ORDER


Frequently Asked Questions

PACKAGE


What is included in the package?


ATEEZ WORLD TOUR THE FELLOWSHIP : MAP THE TREASURE SEOUL DVD


- SLEEVE & OUTBOX: 200x256x46.5mm

- DIGIPACK: 185x240mm

- 2 DISCS: ABOUT 225 MINS

- PHOTOBOOK: 185x240mm (148P)

- MINI POSTER SET: 185x240mm (8EA in 1 SET)

- PHOTOCARD: 54x86mm (RANDOM 1EA)

- VR CARDBOARD: 151x87x90mm


*The external packaging (album's outer box) is just for the protection of the goods inside the album(scratches, discoloration, or minor dents of the case cannot be the reason for an exchange or return).

 

What language will the DVD be in?

The DVD will be in Korean.

 

Will subtitles be available for the DVD?

Yes! Available subtitles are: Korean, English, Chinese

 

What region codes are available for the DVD?

The available region codes have been listed down below:

 

- Region 1 - Canada, the United States and U.S. territories

- Region 3 - Southeast Asia, and East Asia (including Hong Kong)

- Region 4 - Australia, New Zealand, the Pacific Islands, Central America, Mexico, South America, and the Caribbean

- Region 5 - Eastern Europe, Russia, the Indian Subcontinent, Africa, North Korea, and Mongolia 

- Region 6 - China

 

*Please be advised that the DVD cannot be played on a DVD player in Europe.
*The DVD is available for purchase for Japanese customers, however Japanese subtitles are not supported. In order to watch the DVD users might need to also change their settings. 


ORDER & PAYMENTS


When will sales open and close?

Open: September 9, 2020 @11:00 AM KST

Close: TBA


Do I need to register on MyMusicTaste before placing an order?

Yes, you must have a MyMusicTaste account to place an order.


What kinds of payments do you accept?

We accept major credit/debit cards and PayPal.


Please be advised that PayPal is not available for those with a Korean phone number, Korean billing address, and Korean shipping address.


Do I need to register on PayPal before placing an order?

No, you can create a PayPal account during checkout if you do not already have an account.


Do I have to pay a shipping fee at checkout?

Yes, you will need to pay a shipping fee at checkout.


How many items can I order? Is there a limit?

It is restricted to 9 items per transaction. If you wish to purchase more, you can do so in another transaction.


*One bulk order = one transaction


How do I check my order status?

You will receive an order summary email upon completing your order successfully. You can also check your order(s) under ‘My Orders’ on the project page.


Please keep in mind that you will receive an email for your order regardless of the notifications settings on your MyMusicTaste account.


My payment did not go through. What should I do?

Please check if your card is eligible for foreign transactions and has a sufficient amount after taxes and shipping fees are applied. If the payment still doesn’t go through, please check with your bank.


If there are other types of issues related to payments, please contact us here.


Can I get a refund?

All sales are final and no refunds or order amendments are allowed. Please check your order thoroughly before completing the transaction.


SHIPPING

Due to the current circumstances surrounding COVID-19, we’re experiencing delays and suspension from some delivery couriers. We’re dispatching our orders as per usual, but the following couriers are experiencing delays in shipping to the respective countries. 

Please refer to the following list of the countries and shipping methods that are currently unavailable. We ask for your understanding in that your order may get canceled if your chosen shipping method becomes unavailable upon your order. 

For regions/areas where delivery has been suspended due to COVID-19, packages will be shipped out when delivery becomes available.

*Please note that all shipping addresses for DHL Express, including recipient name should be written in English letters only. If Japanese, Chinese or any other characters are used in your information, it may affect the shipping status and cause delays.

 

*Please note that all shipping information for addresses in Korea are expected to be written in Korean characters with a valid Korean phone number included, and there will be delays in the shipping process should it be written in English. (배송지가 한국일 경우 모든 주소를 한글로 작성해주세요)

 

- DHL EXPRESS

 

Suspended (CANNOT BE SHIPPED):



  • CUBA

  • GUINEA BISSAU

  • DJIBOUTI

  • ZIMBABWE


 Expected to be delayed:



  • AFGHANISTAN

  • ALGERIA

  • ANGOLA

  • ARGENTINA

  • ARMENIA

  • AUSTRALIA

  • AUSTRIA

  • AZERBAIJAN

  • BANGLADESH

  • BARBADOS

  • BOLIVIA

  • BOTSWANA

  • BRAZIL

  • BURKINA FASO

  • BURUNDI

  • CAMEROON

  • CENTRAL AFRICAN REPUBLIC

  • CHAD

  • CHINA

  • COLOMBIA

  • CONGO

  • COMOROS

  • COTE D’IVOIRE

  • CURAÇAO

  • CZECH REPUBLIC

  • DEMOCRATIC REPUBLIC OF CONGO

  • EAST TIMOR

  • ECUADOR

  • EGYPT

  • EL SALVADOR

  • EQUATORIAL GUINEA

  • ERITREA

  • ESWATINI

  • ETHIOPIA

  • FIJI

  • FRANCE

  • GABON

  • GAMBIA

  • GEORGIA

  • GERMANY

  • GHANA

  • GUAM

  • GUATEMALA

  • GUINEA

  • HONDURAS

  • INDIA

  • INDONESIA

  • IRAQ

  • ITALY

  • JORDAN

  • KAZAKHSTAN

  • KENYA

  • KUWAIT

  • KYRGYZSTAN

  • LAO PEOPLE'S DEMOCRATIC REPUBLIC

  • LEBANON

  • LESOTHO

  • LIBERIA

  • LIBYAN ARAB JAMAHIRIYA

  • MACEDONIA

  • MADAGASCAR

  • MALAWI

  • MALDIVES

  • MALI

  • MARSHALL ISLANDS

  • MAURITANIA

  • MAURITIUS

  • MAYOTTE

  • MONGOLIA

  • MOROCCO

  • MOZAMBIQUE

  • MYANMAR

  • NAMIBIA

  • NEPAL

  • NEW ZEALAND

  • NIGER

  • NIGERIA

  • NORWAY

  • OMAN

  • PAKISTAN

  • PARAGUAY

  • PERU

  • PHILIPPINES

  • PORTUGAL

  • Palau

  • QATAR

  • REPUBLIC OF SOUTH SUDAN

  • REUNION

  • ROMANIA

  • RUSSIA

  • RWANDA

  • SAIPAN

  • SAUDI ARABIA

  • SENEGAL

  • SOMALIA

  • SPAIN

  • SRI LANKA

  • SUDAN

  • SYRIA

  • Singapore

  • TANZANIA

  • TURKEY

  • TURKMENISTAN

  • UGANDA

  • UKRAINE

  • UNITED ARAB EMIRATES

  • UZBEKISTAN

  • VENEZUELA BOLIVARIAN REPUBLIC OF

  • VIETNAM

  • YEMEN, REPUBLIC OF

  • ZAMBIA

 

Where can I get my order shipped to?

You can only get your order shipped to the countries listed in the shipping list.


What are the shipping options?


For those who use a package forwarding service and have a Korea-based shipping address, you MUST input all address details in Korean characters, and also enter a valid Korea-based phone number. The domestic shipping company will not be able to ship to a local address if you’ve entered an international phone number as your contact information. MyMusicTaste is not liable nor responsible for any packages lost or returned if the purchaser has entered an unreachable destination or incorrect contact information.


**It is the purchaser's responsibility to check whether their chosen delivery method is compatible with their delivery address and/or local customs authority. Should failure to check result in the package being returned to the sender, the re-shipment fee will be at the expense of the purchaser.

 

*The delivery periods listed above are the estimated standard delivery times. There may be delays depending on external circumstances.

 

*Please be advised that DHL Express is unable to deliver packages to addresses with P.O.Boxes listed in the address. 

 

When will my order(s) be shipped?

Your order is tentatively expected to be shipped out after the second week of October and your tracking number will be available to view via the ‘Purchases’ section of your ‘My Activity’ page once your order has been shipped.


Are customs duties included in the price?

Duties and taxes are not included in the price. Your package may incur fees upon delivery and this charge is determined by your local customs authority.


Can I change the delivery address on my order?

Yes, you can edit the delivery address via ‘My Orders’ on the project page; however, the country of your shipping address cannot be changed once the payment has been made.


Please also note that you will not be able to make any changes after the sales end date.


What is MyMusicTaste’s EORI code?

Our European Union registration and identification (EORI) number is IE3431072KH.


My package is being sent back to the sender because I missed my delivery. What should I do?

Failure to fill in the shipping information correctly may result in issues regarding product delivery. There will be no compensation for resulting damages.


If you would like the product to be re-delivered, please note the additional shipping costs incurred are at the expense of the purchaser.


How much would it cost for a re-shipment?

The calculation of the re-shipment cost will be in accordance with postal rates, depending on the type, the weight of the parcel, shipping address, and additional options. Please see below for a breakdown of fees.


Re-shipment cost = shipping fee + forwarding fee + return fee*


*Return fee for each delivery option:

K-Packet = 1,800 Korean Won

DHL = Priced by region

EMS = 0 Korean Won


My package is damaged or has a defect. What should I do?

MyMusicTaste is not liable for loss or damage resulting from any deliberate act or during the transporting and/or delivering of the goods. If, however, you received your product and believe there is a defect or it arrived damaged, please contact us within seven (7) business days of the delivery date of your order. Include your order number and any photo evidence you may have showing the damage or defect. Once we receive the item you consider defective, we will fully examine it and offer a full or partial exchange of the product with its re-shipment cost

at the expense of MyMusicTaste.


OTHERS

 

I cannot find the answer to my question on the FAQ. Where should I contact for other questions?

Please contact us here if you have any further questions.

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