Global Video Call Event
When will my order be shipped out?
Your order will be shipped out approximately 7 business days after October 17, 2021 (sales closing date).
*Purchasers residing outside of the United States can order the album from the GLOBAL project page.
Why can’t I track my order?
As we reflect your purchase on the Hanteo Chart, it may take 2-7 business days to see updates to your tracking information.
Can I change the delivery address on my order?You can edit the delivery address on our site before the sales end date on October 17, 2021 at 11:59 PM KST.
ITZY The 1st Album [CRAZY IN LOVE] (Random version / Poster Not Included)
Chaeryeong / Yuna / Yeji / Lia / Ryujin
- Package Box (+Box Tray) 215*215*30mm / 6 versions
- Photobook 210*210mm / 64p / 6 versions
- CD-R / 6 versions
- Lyric Paper 700*210mm / 1 type
- Photocard 55*85mm / 30 types / Random 2 out of 30
- Polaroid 70*90mm / 10 types / Random 2 out of 10
- Sticker Pack 120*210mm / 10 stickers
< US Only Benefit >
- Participants residing in the US are allowed a ‘free entry ticket’ into this event.
***You can choose which member you would like to speak with and can enter to win a video call for multiple members. It is possible to apply for and win a video call slot for all members.
**Please note that MyMusicTaste Exclusive Gifts will not be included in this project to abide by Billboard’s policies.
*All album versions will be distributed randomly, despite the total albums purchased.
*Album benefits are available in limited quantities; defects found on these items may not be replaceable.
*The external packaging (album's outer box) is just for the protection of the goods inside the album; scratches, discoloration, or minor dents on the case cannot be the reason for an exchange or return.
Orders & Payments
Can I get a refund?
All sales are final and no refunds or order amendments are allowed.
How many items can I order? Is there a limit?
There is a limit of 4 albums per transaction. If you wish to purchase more, please make another transaction. Each album you purchase will count as one entry into the lucky draw.
- The winners will be announced on October 18, 2021 at 3:00 PM KST via an individually sent email.
- 30 winners per member will be selected from both the US ONLY + GLOBAL entries.
***Participants residing in the US are allowed free entry into this event.
- The name used to confirm the winner’s participation will be the ‘Participant’s Legal Name’ that was submitted via the Fansign Participant Form.
Can’t find what you’re looking for?Check out our Help Center: 'SHOP' section for more information.
ITZY Global Video Call Event (US ONLY)
ITZY Global Video Call Event (US ONLY)!
If you have entered via the ‘free entry ticket’ option, please fill out this Google Form to select the member you would like to chat with for the 1:1 Video Call.
If you have not submitted a response by October 17, 2021 at 11:59 PM KST, please note that you will be randomly entered for the event.