DREAMCATCHER

CONCERT GLOBAL STREAMING INTO THE NIGHT & DYSTOPIA


Frequently Asked Questions

- VOD -


What is a VOD?

VOD (Video On Demand) is a replay service that allows users to access videos without a traditional video playback device and the constraints of a typical static broadcasting schedule.


Why does the VOD take so long to be released after the live streaming event?

The VOD can only be open to the public AFTER the Korea Media Rating Board has reviewed the contents. Please be advised that this may take some time and that the schedule is subject to change based on the reviewing process.


Please also be advised that all performances from the live streaming event may not be included in the VOD service due to copyright issues.


The VOD for the DREAMCATCHER CONCERT GLOBAL STREAMING INTO THE NIGHT was approved by the Korea Media Rating Board and released on August 7, 2020 @ 11 AM KST. 


Will the VOD be available to watch forever? Infinitely?

The VOD will only be available to view for 90 days after the release date. It will be available to view until November 3, 2020 @ 11:00 AM KST


What if I don’t purchase the VOD exactly on the date it was released? Is it 90 days to view after the day I have purchased the ticket?

No. The VOD is available FOR 90 days to view after it has been released. 


The VOD availability period:


OPEN: August 7, 2020 @ 11:00 AM KST

CLOSE: November 3, 2020 @ 11:00 AM KST


Ex. If VOD is purchased on June 15,  2020, then it will still only be available to view until November 3, 2020, 11:00 AM KST


Ex. If VOD is purchased on October 10, 2020, then it will still only be available to view until November 3, 2020, 11:00 AM KST


*The VOD is available to view for 90 days after it has been released on the MyMusicTaste website. The release date is August 7, 2020 @ 11:00 AM KST


I see the “order complete” button but I’m not able to view the VOD. What happened?

Please confirm the following items before attempting to view the VOD:


- You are logged into your MyMusicTaste account used for the ticket purchase

- You have purchased one of the following ticket tiers:

- Early bird (Live + VOD)

- Live + VOD

- VOD


(Purchase history can be viewed under ‘My Activity’ -> ‘Purchases’ once logged into your MyMusicTaste account)


Is the VOD ticket still available to purchase? 

Yes! You can purchase it here or you can head over to our ‘Live’ page on our website, select ‘DREAMCATCHER CONCERT GLOBAL STREAMING INTO THE NIGHT,’ and click “BUY VOD NOW” to make your VOD ticket purchase!


What if I see an error message when I try to access the VOD (webpage)? 

- Refresh the page!

- Check out our troubleshooting tips listed down below

- Reach out to us via our ‘Contact Us’ page for further assistance


- TROUBLESHOOTING -


*Please make sure you are logged into the account you have purchased the ticket to the stream/VOD with.


You must be logged into your account in order to view the VOD/streaming content.


- If you are logged into multiple devices with one MyMusicTaste account at the same time, you will be kicked out of the previous device/tab. We recommend watching the live concert on one device only.


Contact Us

Please make sure to contact us through this form on our website, so we can help you in a timely manner. Please remember that we might not be able to monitor Tweets, and/or other comments on SNS.


[Browsers that may not play smoothly]

Internet Explorer ("IE") 8, 9, 10, 11 on Windows 7

IE 10, 11, embedded browser in Windows 8

IE 11, embedded browser in Windows 8.1

IE 11 on Windows 10


System Requirements

PC: Mac OS 10.12+/Windows 7+

Mobile: iOS 11+/Android 8+

Browser: Chrome 70+/Safari 10+/Firefox 39+/Edge 42+


- For a smooth viewing experience, please access the Internet from an environment with a speed of 20Mbps or faster. If a shared network is used, there may be a slight delay even if the speed is 20 Mbps or more.


- 3G/LTE may increase data usage; please be advised that using 3G/LTE may lead to unstable, weak signals and/or cause the live streaming program to disconnect during the middle of the event and disrupt the overall streaming experience. MyMusicTaste will not be liable for the factors listed above.


FAQ CONTENT RELEASED ON JUNE 12, 2020


GENERAL


When and where is the event happening?

DREAMCATCHER CONCERT GLOBAL STREAMING INTO THE NIGHT & DYSTOPIA will start on July 4, 2020 @ 23:59 KST (22:59 MYT, 16:59 CEST, 10:59 EDT)


*Member Handong will not be participating in the concert due to other activities scheduled in China.


How long is the show?

The show will go on for a minimum of 90 mins. 


(Runtime and programs may be subject to change due to onsite conditions or other external factors).


Can anyone participate?

Yes! All fans are welcome to join.


Is there an age restriction? 

There is no age restriction for this event. Fans of all ages are welcome. 


TICKETING


I’m so excited! When can I buy the tickets?

Tickets can be purchased here


What are the available ticket options?

There are 3 types of tickets you can choose from. The tiers (types of tickets) have been listed down below:


- VVIP (very limited quantity available)

- Early bird (limited tickets) 

- Live + VOD

- once sold out, tickets will be sold at a general price

- Early bird (limited tickets) 

- Live

- once sold out, tickets will be sold at a general price


*All pricing is in USD


What is included in the VVIP tier ticket option?

Live streaming of the concert, a VOD, and the Online Meet & Greet (this will happen after the show!) are all included in the VVIP tier ticket option. 


Can I purchase the Online Meet & Greet separately?

No, this special event is only available when purchasing the VVIP tier ticket option. As there are only a limited amount of VVIP tier tickets available, please purchase them as soon as possible!


What is the Online Meet & Greet? Can I get more details on this event?

Sure thing! The Online Meet & Greet is an exclusive event that will happen after the live streaming concert and will include an online Q&A session with all the VVIP tier ticket buyers + the artist. Those who purchase the VVIP tier ticket will be able to interact with the artist and get to ask them a question (which should be submitted before the event) and the artist will answer these questions during this event. 


Will this be a 1:1 event? (Fan to artist)

The event will be held with the artist (DREAMCATCHER) and several lucky fans.  


*All questions for the Online Meet & Greet should be submitted by the date requested (this will be announced later on) or it will not be included/answered during the event. A separate email with the form to fill out your information and questions will be sent to you; please make sure to check your MyMusicTaste account linked email (spam inbox as well!) for this email.


Only one question per VVIP purchaser will be permitted - no exceptions will be made. 


What if I am purchasing for somebody else?

Please enter the actual event attendee’s information under the ‘Buyer Information’ section at checkout. Make sure to enter the full name as reflected on the valid government-issued ID, which will be checked upon entry.


You will not be able to edit your information after the transaction is completed, so please ensure that all entered information is correct before checking out.


I purchased the VVIP tier ticket, but I want my friend to join me for the Online Meet & Greet event. Is that okay?

No, only the purchaser of the VVIP tier ticket will be able to participate in the Online Meet & Greet event. If anyone other than the person who purchased the ticket joins the call, it will be terminated immediately. 


Will there be any MyMusicTaste TasteMaker benefits?

There will be no Tastemaker benefits for this online streaming concert.


How can I pay?

Payment can be made directly on our website via credit/debit card (Mastercard/VISA/American Express) or through Paypal. 


Do I need to register on MyMusicTaste before placing an order?

Yes, you must have a MyMusicTaste account to place an order. Please note that only single participation is allowed per account (i.e. you cannot purchase for two different people using the same MyMusicTaste account).


Do I need to register on PayPal before placing an order?

No, you can create a PayPal account during the checkout process if you do not already have an account.


Do the prices include taxes and ticketing fees?

No, you have to pay the necessary fees upon checkout. Please note that all prices listed before checkout do NOT include taxes and/or ticketing/service fees.


Is there a limit to the number of tickets I can buy?

Yes, you may only purchase one ticket per tier under the same MyMusicTaste account


Okay, but how will I receive my tickets?

You will receive it via email in e-ticket form.

(will be sent to the email address used to register for your MyMusicTaste account)


If I have a question about my ticket. Who do I contact?

Feel free to contact us here for more information or assistance. 


- TICKET & REFUND POLICY -


All ticket sales are final. 

Event times, postponements, and cancellations are subject to change at any time without notice and may be due to external factors. Please be careful at check-out to ensure that you are purchasing the tickets you intend to buy.


Third-Party Sales


There may be individuals, third party websites, and social media pages (i.e., Facebook, Instagram) that offer the sale/trade of tickets. PLEASE BE WARY OF SCAMMERS AND COUNTERFEIT TICKETS/VOUCHERS! We highly discourage the purchase of tickets from any third party. 


Will there be merchandise for sale?

Yes! Merchandise details have been listed down below:


Do I have to purchase the merchandise and the ticket under the same MyMusicTaste account to receive benefits?

Purchases MUST be made under the same MyMusicTaste account for you to receive benefits.


*If you purchase both the online streaming concert ticket and the merchandise package under the same MyMusicTaste account, you will receive a special benefit! 


Note: Merch is NOT exclusive for streaming concert ticket-holders. 


MYMUSICTASTE LIVE


How do I start streaming?

Head to DREAMCATCHER CONCERT - GLOBAL STREAMING INTO THE NIGHT & DYSTOPIA or ‘My Purchases’ to get started! 


Can I record the online streaming concert?

Live streaming/filming/recording the event with any device is prohibited.


Unauthorized copying, distribution, and selling of content without consent of the copyright owner are an act of copyright infringement. 


The countdown clock has disappeared, does this mean the concert isn’t happening?

Not to worry! This just means that we are preparing for the concert and it will begin shortly. 


I am on the live streaming webpage but the page is blank. What should I do?

Not to worry! Please refer to our troubleshooting tips & tricks down below for a smooth yet exciting live streaming concert. 


Can I watch the live streaming concert on my mobile device or any other device?

Yes, but please be advised that watching it on any device other than a desktop/laptop may alter the visual interface and other options/functions that are available (such as the live chat feature)


What will the VOD be like?

The VOD is a replay service that will be provided after the Korea Media Rating Board reviews the contents. Please note, the schedule is subject to change based on the review. 


Please be advised that all performances from the live streaming event may not be included in the VOD service due to copyright issues. 


Will the VOD be available to watch forever? Infinitely?

The VOD will only be available for 90 days after the release date.


**The original FAQ has been revised on August 7, 2020 to provide further details on the VOD service for the DREAMCATCHER CONCERT GLOBAL STREAMING INTO THE NIGHT. 



Update #6
August 7, 2020

VOD RELEASED

InSomnias, the VOD has been approved by Korea Media Rating Board and is now available to view! 🙌


All those who purchased the Early Bird (Live + VOD), Live + VOD, or VOD tickets can now rewatch the concert through MyMusicTaste.com ‘LIVE’ page.


Click here for your Deja Vu.


If you didn’t have a chance to live Stream Into The Night with DREAMCATCHER or have not purchased the VOD yet, you still have time! Get your VOD now!


DISCLAIMER


The VOD will only be available to view for 90 days after the release date. 


The VOD availability period:

OPEN: August 7, 2020 @ 11:00 AM KST

CLOSE: November 3, 2020 @ 11:00 AM KST


Ex. VOD is purchased on June 15,  2020, then it will be available to view until November 3, 2020, 11:00 AM KST

Ex. VOD is purchased on October 10, 2020, then it will be available to view until November 3, 2020, 11:00 AM KST


Questions?


If you have further questions or concerns regarding the VOD, please refer to the FAQ section.


Thank you!

Update #5
July 24, 2020

UPDATES REGARDING THE VOD RELEASE

InSomnias, we are happy to provide updates on the VOD production process. 


Soon InSomnias will be able to experience a Deja Vu of DREAMCATCHER's unforgettable online concert Streaming Into The Night! 


Preliminary edit of the content

Subtitles

Approval from the management

Submitted to Korea Media Rating Board approval

 Approved by Korea Media Rating Board approval

⏳  VOD available


We will make sure to keep you updated on further stages of production and the VOD release. 


Thank you for your continued support!

Update #4
July 3, 2020

- TROUBLESHOOTING -

DREAMCATCHER CONCERT GLOBAL STREAMING INTO THE NIGHT & DYSTOPIA is happening soon!


🔹To stream the concert click here.


🔹To purchase tickets click here.

🔹To ensure smooth and enjoyable streaming experience, please read below! 

Simple steps to resolve possible issues: 

1. Log into your MMT account

2. Refresh the page

3. Make sure your browser is updated 

4. Make sure you are watching from one device


What should I do if I'm on the live streaming page but it says the following message:

"Oops try again or contact us here"

Please do not abuse the refresh button by continuously pressing the refresh symbol on the page. If this message/error is showing on your page, please wait a couple of minutes to refresh the page ONCE. 


Log into the account

Please make sure you are logged into the account you have purchased the ticket to the stream with. You must be logged into your account in order to view the concert.


Browsers that may not play smoothly

Internet Explorer ("IE") 8, 9, 10, 11 on Windows 7

IE 10, 11, embedded browser in Windows 8

IE 11, embedded browser in Windows 8.1

IE 11 on Windows 10


System Requirements

PC: Mac OS 10.12+/Windows 7+

Mobile: iOS 11+/Android 8+

Browser: Chrome 70+/Safari 10+/Firefox 39+/Edge 42+


Other

- If you are logged into multiple devices with one MyMusicTaste account at the same time, you will be kicked out of the previous device/tab. 


- For a smooth viewing experience, please access the Internet from an environment with a speed of 20Mbps or faster. If a shared network is used, there may be a slight delay even if the speed is 20 Mbps or more. 


- 3G/LTE may increase data usage; please be advised that using 3G/LTE may lead to unstable, weak signals and/or cause the live streaming program to disconnect during the middle of the event and disrupt the overall streaming experience. MyMusicTaste will not be liable for the factors listed above.


- External factors and/or technical difficulties may affect or disrupt the video/voice quality; please be advised before purchasing the ticket to this event. 

e sure to contact us through the contact page on our website, so we can help you in a timely manner. Please remember that we might not be able to monitor Tweets, and/or other comments on SNS.



Contact Us

Please make sure to contact us through this form on our website, so we can help you in a timely manner. Please remember that we might not be able to monitor Tweets, and/or other comments on SNS.

Update #3
July 2, 2020

DREAMCATCHER CONCERT GLOBAL STREAMING WRISTBAND

Download and print from here!
Update #2
July 1, 2020

DREAMCATCHER CONCERT STREAMING LINK

InSomnias, thank you for joining DREAMCATCHER on their first online concert! 


DREAMCATCHER will see you in your stream on July 4, 23:59 KST right here.

Update #1
June 30, 2020

Sneak peek into DREAMCATCHER online concert rehearsals!

On July 1, 6 PM KST DREAMCATCHER will have their exclusive live rehearsals for DREAMCATCHER CONCERT GLOBAL STREAMING INTO THE NIGHT & DYSTOPIA!



All those who purchase the tickets to the online concert before the end of the rehearsals will be able to view the session through MyMusicTaste.com "LIVE' page.


Run time: approximately 10 minutes


If you haven't purchased the tickets, you still have time!


InSomnias, show your love and support!



DISCLAIMER: This live rehearsal clip will not be included in the VOD or published anywhere else. It will only be available live at 6 PM KST, July 1.

If you have problems viewing the live rehearsals make sure to clear your cache.

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