PACKAGE

What is included in the package?

門OON: REPACKAGE Moon Byul 1st Ontact Live

- COMPACT PACKAGE: 

- QUANTITY: 1EA 

- SIZE: 60x70mm

- AIR-KIT: 

- QUANTITY: 1EA 

- SIZE: 60x60mm

(Including undisclosed photos and will add unreleased videos and photos from the concert later)

- PHOTO CARD: 

- QUANTITY: 12EA

- SIZE: 54x86mm

- TTAKJI: 

- QUANTITY: 1 out of 4 (RANDOM) 

- SIZE: 40x40mm

Will my purchase be reflected on the physical albums charts?

Yes, it will be reflected in the Gaon and Hanteo charts.

Will my album have the official Hanteo Chart stamp?

Yes, your purchased album will have the Hanteo Chart stamp.

ORDER & PAYMENTS

When will sales open and close?

Open: May 18, 2020 at 06:00 PM KST

Close: May 27, 2020 at 11:59 PM KST

Do I need to register on MyMusicTaste before placing an order?

Yes, you must have a MyMusicTaste account to place an order. Please note that only single participation is allowed per account (i.e. you cannot purchase for two different people using the same MyMusicTaste account).

What kinds of payments do you accept?

We accept major credit/debit cards and PayPal.

Do I need to register on PayPal before placing an order?

No, you can create a PayPal account during checkout if you do not already have an account.

Do I have to pay a shipping fee at checkout?

Yes, you will need to pay a shipping fee at checkout.

How many items can I order? Is there a limit?

It is restricted to 20 albums per transaction. If you wish to purchase more, you can do so by going through another transaction.

*One bulk order = one transaction

**One album in the bulk = one entry (e.g. if you purchase 5 albums, you will have 5 entries)

Can I enter more than one name for the fansign?

No, you can only enter one name under ‘Fansign Information’ per transaction. Please enter your full name (including middle name) as reflected on your ID.

How do I check my order status?

You will receive an order summary email upon completing your order successfully. You can also check your order(s) under ‘Purchases’ after logging into your MyMusicTaste account.

Please keep in mind that you will receive an email and SMS for your order regardless of the notifications settings on your MyMusicTaste account.

What if I am purchasing for someone else?

Please enter the actual event attendee’s information under the ‘Fansign Information’ section when you checkout. The purchase is non-transferrable and the name listed on the order under the ‘Fansign Information’  and the ID should match or participation in the event will be denied.

You will not be able to edit any details after the sale closes so please make sure all entered information is correct by May 27, 2020 at 11:59 PM KST.

Again, please note that only single participation is allowed per account (i.e. you cannot purchase for two different people using the same MyMusicTaste account).

My payment did not go through. What should I do?

Please check if your card is eligible for foreign transactions and has a sufficient amount after taxes and shipping fees are applied. If the payment still doesn’t go through, please check with your bank.

If there are other types of issues related to payments, please contact us here.

RETURNS & EXCHANGES

Can I get a refund?

All sales are final and non-refundable unless the event gets canceled.

Can I transfer my package to others?

Only the original purchaser can participate in the event. The purchase cannot be transferred to a third-party.

SHIPPING

Due to the current circumstances surrounding COVID-19, we’re experiencing delays and suspension from some delivery couriers. We’re dispatching our orders as per usual, but the following couriers are experiencing delays in shipping to the respective countries. 

Please refer to the following list of the countries and shipping methods that are currently unavailable. We ask for your understanding in that your order may get canceled if your chosen shipping method becomes unavailable upon your order. 

For regions/areas where delivery has been suspended due to COVID-19, packages will be shipped out when delivery becomes available.

*Please note that all shipping addresses for DHL Express, including recipient name should be written in English letters only. If Japanese, Chinese or any other characters are used in your information, it may affect the shipping status and cause delays. 

<EMS & K-PACKET>

*EMS is unavailable to ship to certain areas/regions in Canada. These have been listed below:

[ALBERTA, BRITISH COLUMBIA, EDMONTON, NORTH WEST TERRITORIES, SASKATCHEWAN, YOKON, VANCOUVER] - Postal Codes R-Z

<DHL>

Where can I get my album shipped to?

You can only get your order shipped to the countries listed in the shipping list.

What are the shipping options?

**It is the purchaser's responsibility to check whether their chosen delivery method is compatible with their delivery address and/or local customs authority. Should failure to check result in the package being returned to the sender, the re-shipment fee will be at the expense of the purchaser.

*The delivery periods listed above are the estimated standard delivery times. There may be delays depending on external circumstances.

Are customs duties included in the price?

Duties and taxes are not included in the price. Your package may incur fees upon delivery and this charge is determined by your local customs authority.

Can I change the delivery address on my order?

Yes, you can edit your shipping address via the project page until the sale closes. 

Sales close on May 27, 2020 at 11:59 PM KST.

What is MyMusicTaste’s EORI code?

Our European Union registration and identification (EORI) number is IE3431072KH.

My package is being sent back to the sender because I missed my delivery. What should I do?

Failure to fill in the shipping information correctly may result in issues regarding product delivery. There will be no compensation for resulting damages.

If you would like the product to be re-delivered, please note the additional shipping costs incurred are at the expense of the purchaser.

How much would it cost for a re-shipment?

The calculation of the re-shipment cost will be in accordance with postal rates, depending on the type, the weight of the parcel, shipping address, and additional options. Please see below for a breakdown of fees.

Re-shipment cost = shipping fee + forwarding fee + return fee*

*Return fee for each delivery option:

K-Packet = 1,800 Korean Won

DHL = Priced by region

EMS = 0 Korean Won

My package is damaged or has a defect. What should I do?

MyMusicTaste is not liable for loss or damage resulting from any deliberate act or during the transporting and/or delivery of the goods. If, however, you received your product and believe there is a defect or it arrived damaged, please contact us within 7 business days of the delivery date of your order. Include your order number and any photo evidence you may have showing the damage or defect. Once we receive the item you consider defective, we will fully examine it and offer a replacement of the damaged/defective item with its re-shipment cost.