OFFICIAL LIGHT STICK + LIGHT STICK CASE
Frequently Asked Questions
When will my order be shipped out?
Your order will be shipped out weekly every Monday after the order has been placed.
Can I change the delivery address on my order?
No, you will not be able to edit your delivery address after you have placed your order. We apologize for any inconvenience caused and recommend submitting any address change requests directly with the shipping courier.
ATEEZ OFFICIAL LIGHT STICK
- Light Stick / 1ea
- Strap / 1ea
- User Manual
ATEEZ OFFICIAL LIGHT STICK CASE
- Case / 1ea
- Strap / 1ea
- Photocard / 8ea
*The external packaging is just for the protection of the goods inside; scratches, discoloration, or minor dents on the case cannot be the reason for an exchange or return.
*Package items are available in limited quantities; defects found on these items may not be replaceable.
ORDERS & PAYMENTS
Can I get a refund?
All sales are final and no refunds or order amendments are allowed.
How many items can I order? Is there a limit?
There is a limit of 4 products per transaction. If you wish to purchase more, please make another transaction.
Can I place a group order?
The minimum number of albums for a group order is 30. To place a group order, please contact us here.
The last day to place your final group order is by August 24, 2021 at 5 PM KST.
CAN’T FIND WHAT YOU’RE LOOKING FOR?
Check out our Help Center: 'SHOP' section for more information.