1st Album ‘OK’ Prologue : Be OK Video Call Event

SHIPPING

When will my order be shipped out?

Your order will be shipped out approximately 7 business days after Wednesday, July 28, 2021 (sales closing date).

Why can’t I track my order?

It may take 2-7 business days to track your order as the tracking number is sometimes pre-registered to ensure that it is reflected on the Hanteo Chart in a timely manner.

Can I change the delivery address on my order?

You can edit the delivery address on our site before the sales end date on Wednesday, July 28, 2021.

PACKAGE GENERAL

CIX 1st Album [‘OK’ Prologue : Be OK] 

(WAVE / STORM / RIPPLE - Random Ver. / Poster Included)

- Sleeve & Cover 163*220*20mm / 1 in each ver.

- Photobook 162*220*9mm / 100p / 1 in each ver.

- CD-R 117*117mm / 1 in each ver.

- Lyrics Book 162*220mm / 1ea / 20p

- Envelope 162*220mm / 1 in each ver.

- Selfie Photocard 55*85mm / 1 out of 10 in each ver.

- Folding poster 297*420mm / 1 out of 5 in each ver.

- Postcard 100*150mm / 6 in each ver.

- Scratch message card 75*135mm / 1 out of 5 in each ver.

- Sticker set 45*45mm(3), 50*50mm(1), 79*28mm(1), 30*50mm(5) / 10 in each ver.

- Story script 200*150mm / 1ea / 12p

< PRE-ORDER ONLY >

- Poster 420*594mm / 1 in each ver.

**Pre-order and album benefits are available in limited quantities, and defects found on these items may not be replaceable.

*Posters may arrive separately from your album in a cardboard tube.

CIX 1st Album [‘OK’ Prologue : Be OK] 

(WAVE / STORM / RIPPLE - Random ver. / Poster NOT Included)

- Sleeve & Cover 163*220*20mm / 1 in each ver.

- Photobook 162*220*9mm / 100p / 1 in each ver.

- CD-R 117*117mm / 1 in each ver.

- Lyrics Book 162*220mm / 1ea / 20p

- Envelope 162*220mm / 1 in each ver.

- Selfie Photocard 55*85mm / 1 out of 10 in each ver.

- Folding poster 297*420mm / 1 out of 5 in each ver.

- Postcard 100*150mm / 6 in each ver.

- Scratch message card 75*135mm / 1 out of 5 in each ver.

- Sticker set 45*45mm(3), 50*50mm(1), 79*28mm(1), 30*50mm(5) / 10 in each ver.

- Story script 200*150mm / 1ea / 12p

*All album versions will be distributed randomly, despite the total albums purchased.

*The external packaging (ie. album's outer box) is just for the protection of the goods on the inside; scratches, discoloration, or minor dents on the case cannot be the reason for an exchange or return.

MyMusicTaste Exclusive Gifts for every ‘purchaser’

- 1x MyMusicTaste Exclusive Photocard per album (1 Random Selfie Photocard out of 5)
*MyMusicTaste Exclusive Photocards will be distributed randomly despite the total albums purchased.

MyMusicTaste Exclusive Gifts for every ‘winner’
- Signed Album + 1 Group Hologram Photocard 

*All winners’ rewards will be shipped out after the fansign event, together with the remaining items purchased in the associated order number.

ORDERS & PAYMENTS

Can I get a refund?

All sales are final and no refunds or order amendments are allowed.

How many items can I order? Is there a limit?

There is a limit of 20 albums per transaction. If you wish to purchase more, please make another transaction. Each album you purchase will count as one entry into the lucky draw.

Can I place a group order?

The minimum number of albums for a group order is 30 and group orders will not count as participation toward the fansign event. To place a group order, please contact us here.

The last day to place your final group order is by July 27, 2021 at 5:00 PM KST.

WINNERS’ SELECTION

- The winners will be announced on August 2, 2021 at 6:00 PM KST via an individually sent email.
- The name used to confirm the winner’s participation will be the ‘Participant’s Legal Name’ that was submitted via the Fansign Participant Form.

CAN’T FIND WHAT YOU’RE LOOKING FOR?

Check out the 'SHOP' section in our Help Center for more information.