JTBC TRAVELER-ARGENTINA

SPECIAL PACKAGE PROJECT

Making DVD + OST Album + Photobook

JTBC TRAVELER-ARGENTINA - SPECIAL PACKAGE PROJECT

JTBC TRAVELER-ARGENTINA

SPECIAL PACKAGE PROJECT

Frequently Asked Questions


PACKAGE


What is included in the package?

There are different tiers you can contribute to and each tier contains different rewards, so please check the fan project page for details.


Is there an early bird reward?

Yes, every participant who contributed to the project before March 31, 2:00 PM KST will receive a Grip Tok as an early bird reward.


ORDER & PAYMENTS


When will sales open and close?

Open: March 28, 2:00 PM KST

Close: May 11, 2:00 PM KST


Do I need to register on MyMusicTaste before placing an order?

Yes, you must have a MyMusicTaste account to place an order.


What kinds of payments do you accept?

We accept major credit/debit cards and PayPal.


Do I need to register on PayPal before placing an order?

No, you can create a PayPal account during checkout if you do not already have an account.


Will I be charged right away?

Yes, you will be charged as soon as you submit your payment information. Please note that all payments are in USD.


Do I have to pay a shipping fee at checkout?

Yes, you will need to pay a shipping fee at checkout.


How many items can I order? Is there a limit?

It is restricted to 1 photobook from the same reward tier per transaction. If you wish to contribute more or to another reward tier, you can do so in another transaction.


Can I change the product after finalizing the order?

No, you cannot modify your order after the transaction is finalized.


How do I check my order status?

You will receive an order summary email upon completing your order successfully. You can also check your order(s) under ‘My Orders’ on the project page.


Please keep in mind that you will receive an email for your order regardless of the notifications settings on your MyMusicTaste account.


My payment did not go through. What should I do?

Please check if your card is eligible for foreign transactions and has a sufficient amount after taxes and shipping fees are applied. If the payment still doesn’t go through, please check with your bank.


If there are other types of issues related to payments, please contact us here.


Can I get a refund?

All sales are final and non-refundable. However, refunds will be issued if the project does not reach the goal in time.


SHIPPING

*Due to the current circumstances surrounding COVID-19, we’re experiencing delays and suspension from some delivery couriers. We’re dispatching our orders as per usual, but the following couriers are experiencing delays in shipping to the respective countries. 

*Please refer to the following list of the countries and shipping methods that are currently unavailable. We ask for your understanding in that your order may get canceled if your chosen shipping method becomes unavailable upon your order. 

<EMS & K-PACKET>

*EMS is available to ship only to certain areas/regions in Canada: [ALBERTA, BRITISH COLUMBIA, EDMONTON, NORTH WEST TERRITORIES, SASKATCHEWAN, YOKON] 

<DHL>

*Please note that all shipping addresses for DHL, including recipient name should be written in English letters only. If you use any Japanese, Chinese or other characters in your information, it may affect the shipping status. 


Category

ISO

Country

Region

Postal Code 

Suspended

MN

MONGOLIA

 

 

GL

GREENLAND

 

 

LY

LIBYAN ARAB JAMAHIRIYA

 

 

DJ

DJIBOUTI

 

 

SO

SOMALIA

 

 

HN

HONDURAS

 

 

GU

GUAM

 

 

MH

MARSHALL ISLANDS

 

 

PW

PALAU

 

 

MP

NORTHERN MARIANA ISLANDS

 

 

Restricted to Certain Region

CN

CHINA

Wuhan 

 

BG

BULGARIA

Bansko

2770

AT

AUSTRIA

Soelden

6450

Hochsoelden

6452

Obergurgl, Hochgurgl

6456

Vent

6458

See, Paznaun

6553

Kappl

6555

Ischgl

6561

Mathon

6562

Galtuer

6563

St. Anton am Arlberg, St. Christoph

6580

Heiliigenblut

9844

Flachau

5542

Grossarl

5611

Huettschlag

5612

Bad Hofgastein

5630

Dorfgastein

5632

Bad Gastein

5640

Bad Gastein

5645

Stuben

6762

Zuers

6763

Lech

6764

Warth

6767

Schroecken

6888

IT

ITALY

Ariano Irpino

83031

Polla

84035

Sala Consilina

84036

Atena Lucana

84030

Caggiano

84030

Medicina

40059

San Lucido

87038

Montebello Ionico

89064

CZ

CZECH REPUBLIC

Litovel

783 21

Litovel

783 31

Cervenka

784 01

Unicov

786 81

Unicov

783 91

Unicov

783 93

TR

TURKEY

ECN

 

PT

PORTUGAL

Ovar

3880-XXX

PT

PORTUGAL

Ovar

3885-XXX

FR

FRANCE

MLH

 

SXB

 

MRS-AVG

 

MRS-TLN

 

MZM

 

Expected to be Delayed 

PH

PHILIPPINES

 

 

ME

MONTENEGRO

 

 

UZ

UZBEKISTAN

 

 

KZ

KAZAKHSTAN

 

 

TM

TURKMENISTAN

 

 

MA

MOROCCO

 

 

MR

MAURITANIA

 

 

LB

LEBANON

 

 

DZ

ALGERIA

 

 

YE

YEMEN, REPUBLIC OF

 

 

JO

JORDAN

 

 

IQ

IRAQ

 

 

EG

EGYPT

 

 

TN

TUNISIA

 

 

RE

REUNION

 

 

SD

SUDAN

 

 

Expected to be delayed in certain regions

PT

PORTUGAL

OPO-VRG

 

FR

FRANCE

LYS

 


Where can I get my package shipped to?

You can only get your order shipped to the countries listed in the dropdown list on the project page.



What are the shipping options?


For those who use a package forwarding service and have a Korea-based shipping address, you MUST also enter a Korea-based phone number. The domestic shipping company will not be able to ship to a local address if you’ve entered an international phone number as your contact information. MyMusicTaste is not liable nor responsible for any packages lost or returned if the purchaser has entered an unreachable contact information.


Please note that it is the purchaser's responsibility to check whether their chosen delivery method is compatible with their delivery address and/or local customs authority. Should failure to check result in the package being returned to the sender, the re-shipment fee will be at the expense of the purchaser. Please see below the breakdown of fees should re-shipment occur.


*The delivery periods listed above are the estimated standard delivery times. Please note that there may be delays depending on external circumstances.


Are customs duties included in the price?

Duties and taxes are not included in the price. Your package may incur fees upon delivery and this charge is determined by your local customs authority.


Can I change the delivery address on my order?

Yes, you can edit your shipping information via ‘Purchases’ on your account before the closing date.


For any change request after the closing date, please contact us here.


When can I expect my package?

You can expect delivery within 6 months after the project closes successfully.


What is MyMusicTaste’s EORI code?

Our European Union registration and identification (EORI) number is IE3431072KH.


My package is being sent back to the sender because I missed my delivery. What should I do?

Failure to fill in the shipping information correctly may result in issues regarding product delivery. There will be no compensation for resulting damages.


If you would like the product to be re-delivered, please note the additional shipping costs incurred are at the expense of the purchaser.


How much would it cost for a re-shipment?

The calculation of the re-shipment cost will be in accordance with postal rates, depending on the type, the weight of the parcel, shipping address, and additional options. Please see below for a breakdown of fees.


Re-shipment cost = shipping fee + forwarding fee + return fee*


*Return fee for each delivery option:

K-Packet = 1,800 Korean Won

DHL = Priced by region

EMS = 0 Korean Won


My package is damaged or has a defect. What should I do?

MyMusicTaste is not liable for loss or damage resulting from any deliberate act or during the transporting and/or delivery of the goods. If, however, you received your product and believe there is a defect or it arrived damaged, please contact us within five (5) business days of the delivery date of your order. Include your order number and any photo evidence you may have showing the damage or defect. Once we receive the item you consider defective, we will fully examine it and offer a full or partial exchange of the product with its re-shipment cost at the expense of MyMusicTaste.


OTHERS


Will the project close once the goal is reached?

No, the project will continue until the closing date.


What happens if the goal is not reached?

All proceeds will be refunded if the goal is not reached.


I want to change my producer name in the photobook. What should I do?

You can change your producer name before the project closes. Please contact us here. The project close date is May 11, 2020 at 2:00 PM KST.


Currently unavailable.
More on JTBC TRAVELER-ARGENTINA.

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MYMUSICTASTE is a member of 2024 HANTEO FAMILY and purchased items at the store will certainly be reflected on HANTEO CHART.
2024 HANTEO FAMILY NO. HF082MMT001
See HANTEO family members >
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2024
hanteo-mark
MYMUSICTASTE is a member of 2024 HANTEO FAMILY and purchased items at the store will certainly be reflected on HANTEO CHART.
2024 HANTEO FAMILY NO. HF082MMT001
See HANTEO family members >
hanteo-flag
2024
hanteo-mark
MYMUSICTASTE is a member of 2024 HANTEO FAMILY and purchased items at the store will certainly be reflected on HANTEO CHART.
2024 HANTEO FAMILY NO. HF082MMT001
See HANTEO family members >
hanteo-flag
2024
hanteo-mark
MYMUSICTASTE is a member of 2024 HANTEO FAMILY and purchased items at the store will certainly be reflected on HANTEO CHART.
2024 HANTEO FAMILY NO. HF082MMT001
See HANTEO family members >
hanteo-flag
2024