1st Album ‘OK’ Prologue : Be OK Fansign Event

SHIPPING

When will my order be shipped out?

Your order will be shipped out approximately 7 business days after August 13, 2021 (sales closing date).

Why can’t I track my order?

It may take 2-7 business days to track your order as the tracking number is sometimes pre-registered to ensure that it is reflected on the Hanteo Chart in a timely manner.

Can I change the delivery address on my order?

You can edit the delivery address on our site before the sales end date on August 13, 2021 at 11:59 PM KST.

PACKAGE GENERAL

[OFFLINE FANSIGN/대면 팬사인회] OR [VIDEO CALL/영상통화 팬사인회]

CIX 1st Album [‘OK’ Prologue : Be OK] (Random ver. / Poster Included)

[WAVE / STORM / RIPPLE ver.]

- Sleeve & Cover 163*220*20mm / 1 in each ver.

- Photobook 162*220*9mm / 100p / 1 in each ver.

- CD-R 117*117mm / 1 in each ver.

- Lyrics Book 162*220mm / 1ea / 20p

- Envelope 162*220mm / 1 in each ver.

- Selfie Photocard 55*85mm / 1 out of 10 in each ver.

- Folding Poster 297*420mm / 1 out of 5 in each ver.

- Postcard 100*150mm / 6 in each ver.

- Scratch Message Card 75*135mm / 1 out of 5 in each ver.

- Sticker Set 45*45mm(3), 50*50mm(1), 79*28mm(1), 30*50mm(5) / 10 in each ver.

- Story Script 200*150mm / 1ea / 12p

< Pre-Order Benefits >

- Poster 420*594mm / 1 in each ver.

[OFFLINE FANSIGN/대면 팬사인회] OR [VIDEO CALL/영상통화 팬사인회]

CIX 1st Album [‘OK’ Prologue : Be OK] (Random ver. / Poster Not Included)

[WAVE / STORM / RIPPLE ver.]

- Sleeve & Cover 163*220*20mm / 1 in each ver.

- Photobook 162*220*9mm / 100p / 1 in each ver.

- CD-R 117*117mm / 1 in each ver.

- Lyrics Book 162*220mm / 1ea / 20p

- Envelope 162*220mm / 1 in each ver.

- Selfie Photocard 55*85mm / 1 out of 10 in each ver.

- Folding Poster 297*420mm / 1 out of 5 in each ver.

- Postcard 100*150mm / 6 in each ver.

- Scratch Message Card 75*135mm / 1 out of 5 in each ver.

- Sticker Set 45*45mm(3), 50*50mm(1), 79*28mm(1), 30*50mm(5) / 10 in each ver.

- Story Script 200*150mm / 1ea / 12p 

*All album versions will be distributed randomly, despite the total albums purchased.

*Posters may arrive separately from your album in a cardboard tube.

*Pre-order and album benefits are available in limited quantities; defects found on these items may not be replaceable.

*The external packaging (album's outer box) is just for the protection of the goods inside the album; scratches, discoloration, or minor dents on the case cannot be the reason for an exchange or return.

MyMusicTaste Exclusive Gifts for every ‘purchaser’

- 1x MyMusicTaste Exclusive Photocard per album (1 Random Selfie Photocard out of 5)
*MyMusicTaste Exclusive Photocards will be distributed randomly despite the total albums purchased.

*Photos for the Exclusive Photocard will be different from the 1st fansign event.

MyMusicTaste Exclusive Gifts for every ‘winner’
- Signed Album + 1 Random Signed Polaroid out of 20*** 

***Signed Polaroids are only for VIDEO CALL WINNERS; the polaroids will not be distributed to OFFLINE FANSIGN WINNERS

*All winners’ rewards will be shipped out after the fansign event, together with the remaining items purchased in the associated order number.

OFFLINE FANSIGN PRECAUTIONS

Please refer to the Help Center: OFFLINE FANSIGN section for more information.

**The [OFFLINE FANSIGN] and [VIDEO CALL] are two separate events; you can apply to both but can win only one event.

ORDERS & PAYMENTS

Can I get a refund?

All sales are final and no refunds or order amendments are allowed.

How many items can I order? Is there a limit?

There is a limit of 20 albums per transaction. If you wish to purchase more, please make another transaction. Each album you purchase will count as one entry into the lucky draw.

Can I place a group order?

The minimum number of albums for a group order is 30 and group orders will not count as participation toward the fansign event. To place a group order, please contact us here.

The last day to place your final group order is by August 11, 2021 at 5 PM KST.

WINNERS’ SELECTION

- The winners will be announced on August 16, 2021 at 3:00 PM via an individually sent email.
- The name used to confirm the winner’s participation will be the ‘Participant’s Legal Name’ that was submitted via the Fansign Participant Form.

CAN’T FIND WHAT YOU’RE LOOKING FOR?

Check out our Help Center: 'SHOP' section for more information.