Season's Greetings 2021
Frequently Asked Questions
What is included in the package?
ATEEZ Season's Greetings 2021
- Clear Case + Outbox 220*290*50 (mm)
- Desk Calendar 265*200 (mm) / 13months (World ver.)
- Spring Diary 160*240 (mm) / 176p
- Making DVD about 57min
- Mini Poster Set 200*270 (mm) / 8ea 1Set
- ID Photo Sticker Set 150*240 (mm) / 2ea 1Set
- Paper Frame 142*192 (mm) / 1ea
- Group Photo 102*152 (mm) / 1ea
- Poster Calendar 460*320 (mm) / 1ea
- Memory Book 120*65*8.5 (mm) / 96p
- Photocard 54*86 (mm) / 1 Random
- Lanyard + Company ID Card 54*86 (mm) / 1 Random
*The external packaging (album's outer box) is just for the protection of the goods inside the album; scratches, discoloration, or minor dents on the case cannot be the reason for an exchange or return.
*Album benefits are available in limited quantities, and defects found on these items may not be replaceable.
ORDER & PAYMENTS
When will sales open and close?
Open: June 7, 2021 at 6:00 PM KST
Close: June 30, 2021 at 11:59 PM KST
Do I need to register on MyMusicTaste before placing an order?
Yes, you must have a MyMusicTaste account to place an order. Please note that only single participation is allowed per account (i.e. you cannot purchase for two different people using the same MyMusicTaste account).
What kinds of payments do you accept?
For payment related inquiries, please refer to the Payment and Refunds FAQ.
How many items can I order? Is there a limit?
It is restricted to 10 albums per transaction. If you wish to purchase more, you can do so by going through another transaction.
*One bulk order = one transaction
**One album in the bulk = one entry (e.g. if you purchase 5 albums, you will have 5 entries)
How do I check my order status?
You will receive an order summary email upon completing your order successfully. You can also check your order(s) under ‘Purchases’ after logging into your MyMusicTaste account.
Please keep in mind that you will receive an email and SMS for your order regardless of the notifications settings on your MyMusicTaste account.
Can I get a refund?
All sales are final and no refunds or order amendments are allowed. Please check your order thoroughly before completing the transaction.
Can I do a group order?
The minimum number of albums for a group order is 30. If you wish to place a group order, please follow the instructions within the 'help guide' listed here.
Please note that the customs fee/VAT tax is not included in the price.
The last day to place your final group order is June 28, 2021 and payments should be submitted to us by 5:00 PM KST.
All payments must be made by the date stated on the invoice, so please contact us at least one (1) full business day prior to the closing time should you have any questions.
Can I change the quantity after finalizing the order?
No, you cannot modify the quantity after the transaction is finalized.
SHIPPING & CUSTOMS
When will my order be shipped out?
Your order is tentatively expected to be shipped out the Monday AFTER your order has been placed and your tracking number will be available to view via the ‘Purchases’ section of your ‘My Activity’ page once your order has been shipped.
Please be advised that the above date is a tentative schedule and is subject to change. In case of any shipment delays, feel free to refer to our Help Center for more information.
Can I change the delivery address on my order?
Please be advised that after you have completed payment and your order has been placed, you will not be able to edit your delivery address no matter the circumstance and we apologize for any inconvenience caused.
Are duties and taxes included in the product (album) price?
Duties and taxes are NOT included in the product price.
Please note that all international packages may be subject to duties and taxes depending on the country, and this charge is determined by your local customs authority. Kindly refer to your local customs website for more information.
Failure to comply or pay for the fees incurred within the designated time period determined by your local customs authority may result in your package being returned or permanently disposed of, and MyMusicTaste will not be responsible for any issues caused regarding this matter.
*MyMusicTaste does not accept nor practise amending the value or content of official invoices.
What is MyMusicTaste’s EORI code?
Our European Union registration and identification (EORI) number is IE3431072KH.
My package is being sent back to the sender because I missed my delivery. What should I do?
Failure to fill in the shipping information correctly may result in issues regarding product delivery. There will be no compensation for resulting damages.
If you would like the product to be re-delivered, please note the additional shipping costs incurred are at the expense of the purchaser.
How much would it cost for a re-shipment?
The calculation of the re-shipment cost will be in accordance with postal rates, depending on the type, the weight of the parcel, shipping address, and additional options.
Re-shipment cost = shipping fee + forwarding fee + return fee*
Can I use a third-party shipping or freight forwarding service?
If a third-party shipping or freight forwarding service is used to ship items internationally, please be informed that:
Packages may be delayed, lost, rejected, or charged additional customs fees, which will be the sole responsibility of the purchaser
MyMusicTaste will not be responsible for any loss, damage, defect, material difference, or fees incurred after they’re delivered to you or a freight forwarder.
MyMusicTaste will not be able to provide a replacement, refund, or compensation for any shipment taken outside of South Korea via a freight forwarding or third-party shipping service.
You or the designated freight forwarder are solely responsible for compliance with all export and import regulations. MyMusicTaste must not be listed on any export documentation (e.g., invoices, air waybills, packing lists, export declarations, etc.).
- For regions/areas where delivery has been suspended due to COVID-19, packages will be shipped out when delivery becomes available.
*Please note that all shipping addresses for DHL Express, including recipient name, should be written in English letters only. If Japanese, Chinese or any other characters are used in your information, it may affect the shipping status and cause delays.
**If DHL Express is the selected courier of choice, please be advised that once the package has been shipped out, all address change requests should be made directly with the courier via their ODD service.
***Please be advised that DHL Express is unable to deliver packages to P.O. Box addresses or to military bases.
**All Korea based shipping addresses must be written in Korean characters and include a valid Korean phone number in order to prevent delays in shipment. MyMusicTaste is not liable nor responsible for any packages lost, returned, or delayed should the purchaser fail to follow the above.
MyMusicTaste is not liable for any loss or damages resulting from deliberate acts or during the transportation and/or delivery of goods. If, however, you received your product and believe there is a defect or it arrived damaged, please contact us within seven (7) business days of the delivery date of your order.
Include your order number, a photo of the shipping label which you may find on the outside of your parcel box, and any photo evidence you may have showing the damage or defect.
If you have received a defective/damaged or are missing a MyMusictaste ‘Special Gift’ or ‘Purchaser’s Gift,’ please send us an image of the barcode that is placed on the outside of the product.
Once we receive the item you consider defective, we will fully examine it and offer a full or partial exchange of the product with its re-shipment cost at the expense of MyMusicTaste.
For defective or missing items of projects with multiple versions of goods, please be advised that the exact same item or version may not be guaranteed as a replacement.
The following reasons will not qualify or be accepted as a reason for product replacement:
- If the user does not make a claim within the timeline
- If the user fails to provide all of the requested supporting documentations
- If the item is found damaged at the user’s fault
- If there are minor scratches, folds, defects, or untidy corners on the MyMusicTaste exclusive photocards