2020 ASIA ARTIST AWARDS

GENERAL

When and where is the event happening?

<2020 ASIA ARTIST AWARDS> will be held on MyMusicTaste, on November 28 (Saturday), 6:00PM KST.

How long is the show?

The show will go on for an approximate of 6 hours.

(Runtime and programs may be subject to change due to onsite conditions and/or other external factors).

Can anyone participate?

Yes! All fans are welcome to join.

However, please note that Japanese purchasers are expected to purchase and view the event via U-NEXT.

Is there an age restriction? 

There is no age restriction for this event. Fans of all ages are welcome. 

*A percentage of the proceeds from this event’s ticket sales will be donated through Save the Children to both domestic and foreign children in need due to COVID-19 (Personal donation receipts will not be issued)

Which artists will be attending the event?

SUPER JUNIOR, GOT7, MAMAMOO, MONSTA X, TWICE, NCT, PENTAGON, THE BOYZ, Stray Kids, (G)I-DLE, IZ*ONE, ONEUS, ITZY, AB6IX, CRAVITY, SECRET NUMBER, TREASURE, Song Ga In, Lim Young Woong, Bigman, Kang Daniel, AleXa, MAX, Lee Jung Jae, Kim Min Jae, Lee Joon Gi, Kim Soo Hyun, LEE JUN HYUK, LEE JOO YOUNG, Kim HyeYoon, Seo Yea Ji, JEON MI DO, LEE SUNG KYOUNG, AHN BO HYUN, AHN HYO SEOP, Kim Seon Ho, Han So Hee, AHN EUN JIN, LEE JAE WOOK, Park juhyun

TICKETING

I’m so excited! When can I buy the tickets?

OPEN: November 9, 2:00 PM KST

CLOSE: November 29, 8:00 PM KST

Do I need to register on MyMusicTaste before placing an order?

Yes, you must have a MyMusicTaste account to place an order.

How and where can I view the event?

Will there be any MyMusicTaste TasteMaker benefits?

No, Tastemaker benefits will not be available for this online event.

What kinds of payments do you accept?

We accept major credit/debit cards (VISA, Mastercard, American Express), PayPal, and KakaoPay. 

*Please be advised that PayPal is not available for users with a Korean phone number, Korean billing address, and Korean shipping address.

What is KakaoPay?

KakaoPay is a newly available payment method which allows users to make purchases in KRW on MyMusicTaste. Should you have any questions regarding KakaoPay, please address all inquiries directly to the KakaoPay Customer Service Center for further assistance.

Can I use KakaoPay to purchase a product in a different currency (USD) besides KRW?

Transactions in KRW cannot be made via VISA, Mastercard, American Express, and PayPal, and no other payment method besides KakaoPay can support transactions in KRW on MyMusicTaste for the time being.

Should you wish to proceed with a different payment method other than KakaoPay:

- Please return to the first page of the desired project to reselect the payment currency from KRW to USD.

- However, should you select your payment currency to USD, the only possible payment methods will be VISA, Mastercard, American Express, and PayPal.

I am not a South Korean citizen nor based in South Korea, but wish to make a purchase using KakaoPay.

If you have successfully registered for the KakaoPay service through your personal KakaoTalk account, you will be authorized to use this payment method. Should you have any questions regarding KakaoPay, please address all inquiries directly to the KakaoPay Customer Service Center for further assistance.

Do I need to register on PayPal before placing an order?

No, you can create a PayPal account during checkout if you do not already have an account.

Do the prices include taxes and ticketing fees?

Please be advised that a ticketing service fee will be included on MyMusicTaste’s website. 

Is there a limit to the number of tickets I can buy?

There is no limit; however, please note that you can only connect to one device per ticket.

Okay, but how will I receive my tickets?

There will be no physical tickets distributed for this event, and no direct link containing the event's streaming link will be emailed.

You will receive a confirmation email to the email address used upon joining MyMusicTaste, and this can be used to confirm your purchase. 

If you have not received a confirmation email, please contact us here for further assistance.

If I have a question about my ticket, who should I contact?

For ticket and payment related questions, please contact us here.

- TICKET & REFUND POLICY -

All ticket sales are final. Refunds will not be permitted. 

Event times, postponements, and cancellations are subject to change at any time without notice and may be due to external factors. Any updates or changes made will be listed on the project/sales page linked here. Please proceed with caution during check-out to ensure that you are purchasing the tickets you intend to buy.

Third-Party Sales

There may be individuals, third party websites, and social media pages (i.e., Facebook, Instagram) that offer the sale/trade of tickets. PLEASE BE WARY OF SCAMMERS AND COUNTERFEIT TICKETS/VOUCHERS! We highly discourage the purchase of tickets from any third party. 

- TROUBLESHOOTING -

What should I do if I'm on the live streaming page but I am running into issues?

For any questions regarding login related issues or streaming related questions, please contact us here.

[Browsers that may not play smoothly]

Internet Explorer ("IE") 8, 9, 10, 11 on Windows 7

IE 10, 11, embedded browser in Windows 8

IE 11, embedded browser in Windows 8.1

IE 11 on Windows 10

*For any other browsers not listed above, please feel free to reach out to us here for further consultation. 

System Requirements

PC: Mac OS 10.12+/Windows 7+

Mobile: iOS 11+/Android 8+

Browser: Chrome 70+/Safari 10+/Firefox 39+/Edge 42+

- If you are logged into multiple devices with one MyMusicTaste account at the same time, you will be kicked out of the previous device/tab. We recommend watching the live show/concert on one device only. 

- For a smooth viewing experience, please access the Internet from an environment with a speed of 20Mbps or faster. If a shared network is used, there may be a slight delay even if the speed is 20 Mbps or more. 

- 3G/LTE may increase data usage; please be advised that using 3G/LTE may lead to unstable, weak signals and/or cause the live streaming program to disconnect during the middle of the event and disrupt the overall streaming experience. MyMusicTaste will not be liable for the factors listed above.

- External factors and/or technical difficulties may affect or disrupt the video/voice quality; please be advised of this before purchasing the ticket to this event.