A.C.E

A.C.E [UNDER COVER : AREA US] LIMITED DVD EDITION


About

#Choice! Thanks to you, in 2019 A.C.E CONCERT [UNDER COVER: AREA US] was brought to life! 

Relive the cherished moments from the tour through the A.C.E [UNDER COVER: AREA US] DVD!


This DVD will be available in a very LIMITED quantity and will contain stories of 24 days long tour!

Experience the tour from A.C.E members' perspective.


And stand the chance to get a call from A.C.E : 1 DVD = 1 entry to the Special Video Call Event!

Product type


*Actual products might differ from images.

Special Gifts

- For every purchaser: 1 Paper Stage Stand + 2 Transparent Group Photocards 

- For every winner: Signed DVD

Participation Notice

[Precautions]

- No refunds and/or exchanges allowed for albums purchased for the event.

- This event is non-transferable. The winner is the only person allowed to participate in the event. The call will be terminated If others join the call.

- If you are caught transferring or selling the winning ticket for this event on Social media, you will not be able to participate in any future events of A.C.E.

- After notification, the winners will need to submit their questions personal information by Wednesday, October 28, 2020, 6 PM (KST).

- The order of participation in the fansign will be communicated via individual emails to the winners. (The order will be scheduled according to time difference).

- If a winner of the event does not pick up the phone call more than twice, the participation will be denied.

- In case there are any network or environment issues on the winner’s side, we will not be able to accommodate the winner with another call. Please make sure to check your network and phone settings (audio/camera etc.), familiarize yourself with the messenger as well.

- Unreasonable requests, personal questions regarding A.C.E and yourself, and questions that might be misleading are prohibited.

- English interpreters will be assisting the conversation, however, due to time constraints, their participation will be limited to the minimum.

- If the nature of the conversation is deemed inappropriate, the involved parties reserve the right to warn the winner/terminate the call, inappropriate questions and requests will not be translated by the interpreters.

- Live streaming the event (Instagram live, Facebook live, Twitter live, etc) is prohibited.

- Filming or recording with a different device is prohibited.

- In case of disturbance, the video call may be terminated after a notification from the person in charge.

- P.S. requests are prohibited.

- This event’s schedule may be modified without prior notice.

※ If you have any questions, please contact MyMusicTaste.


[Required info]

- MyMusicTaste User ID

- Messenger of Preference: Skype/WeChat/Kakao Talk (choose 1)

- The user ID of your chosen messenger or phone number or email address

- The country you live in

- Questions you want to ask the members

       - The question must be only asked in English.

- For convenience, questions will be posted beforehand on each member’s page to be signed

- Questions that are prohibited or against the format will be limited

*Usage of Personal Information*

- The receiver of customers' personal information: MyMusicTaste, Beat Interactive

- Purpose of usage: To verify the winners and to send packages

- Information that will be gathered: Name, birthdate, phone number, platform ID

- Usage period: Once the purpose is fulfilled, the information will be disposed of

[Questions Format]

1. The question you want to ask the artists:

- The question must be asked only in English

   - For convenience, the question will be posted beforehand on the page to be signed

- Questions that are prohibited or against the format will be denied

2. One question per group same across all members is allowed

3. Only one short-answer question ending with a question mark is allowed.

 Ex) What is your favorite color? What would you bring to a deserted island?

4. Prohibited questions and requests

     - Requesting drawings

     - Showing of percentage

    - Choosing one out of two (X/O)

 5.Prohibited type of questions

     - Asking for personal information (Related to family, Kakaotalk information etc.)

     - Questions that could cause either sexual, religious, or political misunderstanding (Subject to staff members judgment)

     - Questions related to other artists (Which artist are you close with? etc)

     - Questions regarding ideal types (What is your ideal type?)

IMPORTANT: If questions are deemed inappropriate, the interpreter might not be able to translate it to the artist

[Event guidelines]

1. The winner prepares his/her phone before the event and waits for their turn

- The order of the fansign will be informed individually via email to the winners only.

2. Answer the video phone call

- Before the video phone call, we will send the guidelines via your chosen messenger.

- If you do not answer the phone call twice, we will move on to the next person, and you will lose your chance to participate in this event. So please be sure to answer the call.

3. When the fansign event wraps up, please be sure to end the call.

- Please keep in mind that if the participant does not end the call, the phone call will be terminated on our end.

※ MyMusicTaste Fansign Events are conducted according to management guidelines. Therefore, the operation method differs by artist.

Disclaimer

- All unclaimed packages that return back to the sender can only be reshipped at the expense of a purchaser. The calculation of the re-shipment cost will be in accordance with postal rates, depending on the type, weight of the parcel, shipping address and additional options.

- All claims must be submitted to MyMusicTaste within seven (7) days of delivery as marked by the shipping company. The customer must provide all requested documentation supporting the claim within thirty (30) business days of MyMusicTaste receiving notice of the claim. Written documentation supporting your claim may include, but is not limited to, a description and images of damage, description of goods, and proof of value such as the order number. These documents must be verifiable to MyMusicTaste’s satisfaction.

- MyMusicTaste is not liable for loss or damage resulting from any deliberate act or during the transporting and/or delivering of the goods. If, however, you received your product and believe it to be defective, or it arrives damaged, please contact us within 7 business days of the delivery date of your order. Include your order number and any photo evidence you may have showing the damage or defect. Once we receive the item you consider defective, we will fully examine it and issue a refund with its reshipment cost at the expense of MyMusicTaste.

- Duties and taxes are not included in the price. Your package may incur fees upon delivery, and this charge is determined by your local customs authority

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