OFFICIAL [CROMER KEYRING]
Frequently Asked Questions
What is included in the package?
ATEEZ OFFICIAL [CROMER KEYRING]
- Sleeve Box 86*130*40mm
- CromerΦ 23*85mm
- Photocard 54*86mm
*This event can be sold out early as products are available in limited quantities.
**The hourglass is a 1 minute and 30 second timer, but there can be a slight deviation of 10 seconds due to the movement of the pearl.
***Due to its limited availability, defects found on these items will not be replaceable unless the shipping courier loses the package.
ORDER & PAYMENTS
When will sales open and close?
Open: June 23, 2021 at 6:00 PM KST
Close: July 26, 2021 at 11:59 PM KST
Do I need to register on MyMusicTaste before placing an order?
Yes, you must have a MyMusicTaste account to place an order. Please note that only single participation is allowed per account (i.e. you cannot purchase for two different people using the same MyMusicTaste account).
What kinds of payments do you accept?
For payment related inquiries, please refer here.
Do I need to register on PayPal before placing an order?
No, you can create a PayPal account during checkout if you do not already have an account.
How many items can I order? Is there a limit?
It is restricted to 20 products per transaction. If you wish to purchase more, you can do so by going through another transaction.
*One bulk order = one transaction
Can I do a group order?
The minimum number of products for a group order is 30. If you wish to place a group order, please follow the instructions within the 'help guide' listed here.
Please note that the customs fee/VAT tax is not included in the price.
The last day to place your final group order is by July 23, 2021 at 5:00 PM KST.
All payments must be made by the date stated on the invoice, so please contact us at least one (1) full business day prior to the closing time should you have any questions.
Can I change the quantity after finalizing the order?
No, you cannot modify the quantity after the transaction is finalized.
Will group order purchases be counted towards the fansign participation/entry?
Purchases made through a group order will NOT count as a fansign entry.
How do I check my order status?
You will receive an order summary email upon completing your order successfully. You can also check your order(s) under ‘Purchases’ after logging into your MyMusicTaste account.
Please keep in mind that you will receive an email and SMS for your order regardless of the notifications settings on your MyMusicTaste account.
Can I get a refund?
All sales are final and no refunds or order amendments are allowed. Please check your order thoroughly before completing the transaction.
SHIPPING & CUSTOMS
For regions/areas where delivery has been suspended due to COVID-19, packages will be shipped out when delivery becomes available.
*Please note that all shipping addresses for DHL Express, including recipient name, should be written in English letters only. If Japanese, Chinese or any other characters are used in your information, it may affect the shipping status and cause delays.
**All Korea based shipping addresses must be written in Korean characters, and include a valid Korean phone number in order to prevent delays in shipment. MyMusicTaste is not liable nor responsible for any packages lost, returned, or delayed should the purchaser fail to follow the above.
***Please be advised that DHL Express is unable to deliver packages to P.O. Box addresses or to military bases.
Can I change the delivery address on my order?
Yes, you can edit the delivery address via ‘My Orders’ on the project page; however, the country of your shipping address cannot be changed once the payment has been made.
Please also note that you will not be able to make any changes after the sales end date on July 26, 2021 at 11:59 PM KST.
**If DHL Express is the selected courier of choice, please be advised that once the package has been shipped out, all address change requests should be made directly with the courier via their ODD service.
Where can I get my order shipped to?
You can only get your order(s) shipped via the courier services currently available to the countries listed on the project page.
When will my order be shipped out?
Your order will be shipped out approximately 7 business days after the sales closing date, and your tracking number will be available to view via the ‘Purchases’ section of your ‘My Activity’ page once your order has been shipped.
Are duties and taxes included in the price?
Duties and taxes are NOT included in the price.
Please note that all international packages may be subject to duties and taxes depending on the country, and this charge is determined by your local customs authority. Kindly refer to your local customs website for more information.
Failure to comply or pay for the fees incurred within the designated time period determined by your local customs authority may result in your package being returned or permanently disposed of, and MyMusicTaste will not be responsible for any issues caused regarding this matter.
*MyMusicTaste does not accept nor practise amending the value or content of official invoices
What is MyMusicTaste’s EORI code?
Our European Union registration and identification (EORI) number is IE3431072KH.
My package is being sent back to the sender because I missed my delivery. What should I do?
Failure to fill in the shipping information correctly may result in issues regarding product delivery. There will be no compensation for resulting damages.
If you would like the product to be re-delivered, please note the additional shipping costs incurred are at the expense of the purchaser.
How much would it cost for a re-shipment?
The calculation of the re-shipment cost will be in accordance with postal rates, depending on the type, the weight of the parcel, shipping address, and additional options.
Re-shipment cost = shipping fee + forwarding fee + return fee*
My package arrived damaged or has a defect. What should I do?
Please be informed that the products are available in limited quantities, and defects found on these items will not be replaceable unless the shipping courier loses the package.
MyMusicTaste is not liable for loss or damage resulting from any deliberate act or during the transportation and/or delivery of the goods. If, however, you received your product and believe there is a defect or it arrived damaged, please contact us within seven (7) business days of the order’s delivery date.
In your message, please include:
- your order number
- photo of the shipping label, which you may find on the outside of your parcel box
- photos and video evidence of everything that is included in the box/package, including the damaged or defective items.
The following reasons will not qualify or be accepted as a reason for product replacement:
- If the user does not make a claim within the timeline
- If the user fails to provide all of the requested supporting documentation
- If the item is found damaged at the user’s fault
- If there are minor scratches, folds, defects, or untidy corners on the photocards
Can I use a third-party shipping or freight forwarding service?
If a third-party shipping or freight forwarding service is used to ship items internationally, please be informed that:
Packages may be delayed, lost, rejected, or charged additional customs fees, which will be the sole responsibility of the purchaser
MyMusicTaste will not be responsible for any loss, damage, defect, material difference, or fees incurred after they’re delivered to you or a freight forwarder.
MyMusicTaste will not be able to provide a replacement, refund, or compensation for any shipment taken outside of South Korea via a freight forwarding or third-party shipping service.
You or the designated freight forwarder are solely responsible for compliance with all export and import regulations. MyMusicTaste must not be listed on any export documentation (e.g., invoices, air waybills, packing lists, export declarations, etc.).