Stray Kids & ENHYPEN
The Magical Story
Stray Kids & ENHYPEN
The Magical Story
Ticket General
When is the event happening?
The Magical Story will be held on March 31, 2022 at 8:00 PM KST on MyMusicTaste.com.
I’m so excited! When can I buy the tickets?
Open: March 17, 2022 at 02:00 PM KST
Close: March 31, 2022 at 08:30 PM KST
What are the available ticket tiers (options)?
- LIVE + VOD
How long is the show?
The show will go on for approximately 100 minutes.
*Runtime and programs may be subject to change due to onsite conditions or other external factors.
Will subtitles be available for this event?
Yes! English subtitles will be available on MyMusicTaste.
Can anyone view it?
All those who have purchased a ticket to The Magical Story on MyMusicTaste will be able to view the event on the LIVE page at the above-listed time.
*Purchasers residing in South Korea must purchase the ticket from U+ Idol Live or Interpark and stream the event via each platform.
*Purchasers residing in Japan must purchase the ticket from SHOWROOM and stream the event via SHOWROOM.
What is the VOD and when will it be available?
The VOD is a replay service that will be viewable after the Korea Media Rating Board has reviewed its contents. Therefore, it will be available approximately two months after the event has ended.
Please note that the schedule is subject to change based on the review and the VOD may not include all performances from the live event due to copyright issues.
How long will the VOD be available for?
The VOD will be available to view for until September 30, 2022 KST after it has been uploaded on MyMusicTaste’s website.Orders & Payments
Can I get a refund?
All sales are final and no refunds or order amendments are allowed.
Please check your order thoroughly before completing the transaction.
Is there a limit to the number of tickets I can buy per transaction?
It is restricted to 1 ticket per account.
Okay, but how will I receive my tickets?
There will be no physical tickets distributed for this event, nor will a direct link containing the event's streaming link be emailed out to purchasers.
You will only receive an order confirmation email, and this can be used to confirm your purchase.
Live
How can I access the live streaming event?
For those who have purchased a ticket on MyMusicTaste.com and received an order confirmation email, log in to your MyMusicTaste account and visit the 'LIVE' page on MyMusicTaste.com.
Then, select The Magical Story option at the time of the event!
*Only one device per MyMusicTaste account will be able to stream the event
Can I report illegally downloaded/streamed/copied content?
If you happen to see any content online that has been illegally posted without the consent of the artists’ management or MyMusicTaste, please fill out this Google Form so that we can take appropriate action.More
Can’t find what you’re looking for?
Check out our [Help Center: 'LIVE'] section for more information.VOD is now available!
STAY and ENGENE, the VOD for The Magical Story has been approved by the Korea Media Rating Board and is now available to view!
All those who purchased the following tickets:
LIVE+VOD
Can now rewatch the concert through the MyMusicTaste.com ‘LIVE’ page.
DISCLAIMER
The VOD will only be available to view for 155 days after the release date.
The VOD availability period:
OPEN: April 28, 2022 @ 6:00 PM KST
CLOSE: September 30, 2022 @ 11:59 PM KST
Questions?
If you have further questions or concerns regarding the VOD, please refer to the FAQ section.
Thank you!
-TROUBLESHOOTING-
I just faced "Oops try again or contact us here", what should I
do?
Please do not continuously press ‘Refresh’, and wait a couple of minutes to
refresh the page ONCE.
If it’s still not available even after
this, please reach out to us here for assistance.
**Please make sure to be logged into the
account you have purchased the live streaming show ticket with.
Browsers
that may not play smoothly:
Internet Explorer ("IE") 8, 9, 10, 11 on Windows 7
IE 10, 11, embedded
browser in Windows 8
IE 11, embedded browser in Windows 8.1
IE 11 on
Windows 10
System Requirements:
PC: Mac OS 10.12+/Windows 7+
Mobile: iOS 11+/Android 8+
Browser:
Chrome 70+/Safari 10+/
Firefox 39+/Edge 42+
**Once logged into
multiple devices with one MyMusicTaste account at the same time, you will
be kicked out of the previous device/tab. Please use 1 device.
For a smooth viewing experience: Please access the Internet from an
environment with a speed of
20Mbps or faster. There may be a slight delay in
shared networks.
Streaming with 3G/LTE:
It may increase data usage. Also, it may lead to unstable, weak
signals and/or disconnect during the event and disrupt the overall
streaming. MyMusicTaste will not be liable for the factors listed above.
Users located in South Korea or Japan must watch the online live event via their local streaming platform. Please check with your ticket vendor for more info regarding streaming details.
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