GENERAL

When and where is the event happening?

KIM SUNG KYU ONTACT CONCERT - THE DAY will take place on November 15, 15:00 PM KST, and it will be held on the official MyMusicTaste website. 

- November 15, 14:00 MYT

- November 15, 00:00 CDT 

- November 15, 01:00 EDT 

- November 14, 22:00 PDT

How long is the show?

The show will go on for a minimum of 120 mins. 

(Runtime and programs may be subject to change due to onsite conditions and/or other external factors).

Can anyone view it?

No, please be advised that only fans residing outside of South Korea will be able to purchase the tickets and view the KIM SUNG KYU ONTACT CONCERT - THE DAY via MyMusicTaste.

Fans located in South Korea must purchase the tickets and view the concert through Seezn

Is there an age restriction? 

There is no age restriction for this event. Fans of all ages are welcome. 

TICKETING 

I’m so excited! When can I buy the tickets?

Tickets can be purchased here. Ticket sales will be open from October 26, 3:00PM KST until November 15, 4:00PM KST. 

Please be advised that only fans residing outside of South Korea will be able to purchase the tickets and view the KIM SUNG KYU ONTACT CONCERT - THE DAY via MyMusicTaste.

What are the available ticket options?

There are 2 types of ticket tiers you can choose from. The tiers (types of tickets) have been listed down below:

- SPECIAL TICKET

LIVE+VOD+PHOTO CARD+ SPECIAL TICKET+INVITATION CARD

- LIVE + VOD

*All pricings are in USD

*All sales are final, and no refunds or order amendments will be allowed

*The name printed on the Special Ticket will be the name inputted on your shipping details, and name change requests will not be accepted

Will there be any MyMusicTaste TasteMaker benefits?

There will be no Tastemaker benefits for this online concert.

How can I pay?

Payment can be made directly on our website via credit/debit card (Mastercard/VISA/American Express) or through Paypal. 

Do I need to register on MyMusicTaste before placing an order?

Yes, you must have a MyMusicTaste account to place an order. Please note that only single participation is allowed per account (i.e. you cannot purchase for two different people using the same MyMusicTaste account).

Do I need to register on PayPal before placing an order?

No, you can create a PayPal account during the checkout process if you do not already have an account.

Do the prices include taxes, ticketing fees and shipping fees?

No, you have to pay the necessary fees upon checkout. Please note that all prices listed before checkout do NOT include taxes and/or ticketing/service/shipping fees.

Is there a limit to the number of tickets I can buy?

Yes, you can only purchase one ticket regardless of the tiers under the same MyMusicTaste account. 

Okay, but how will I receive my tickets?

There will be no physical tickets mailed to you for the live streaming concerts/shows. Instead, you should receive an ‘order confirmation’ email verifying your purchase for the ticket.

(This will be sent to your MyMusicTaste registered email address used to make this ticket purchase)

If you did not receive an order confirmation email as stated above, please contact us here for further assistance. 

If I have a question about my ticket. Who do I contact?

Feel free to contact us here for more information or assistance. 

Can I change the tiers after finalizing the order?

No, you cannot modify the tiers after the transaction has been finalized.

How do I check my order status?

You will receive an order summary email upon completing your order successfully. You can also check your order under ‘Purchases’ after logging into your MyMusicTaste account.

Please keep in mind that you will receive an email and SMS for your order regardless of the notifications settings on your MyMusicTaste account.

My payment did not go through. What should I do?

Please check if your card is eligible for foreign transactions and has a sufficient amount after taxes and shipping fees are applied. Please also make sure all details (name, address, etc.) have been listed accordingly as the payment may fail if this information is not listed correctly. 

If the payment still doesn’t go through, please check with your respective bank regarding this matter.

If there are other types of issues related to payments, please contact us here.

MYMUSICTASTE LIVE

How do I watch the online concert?

Head to our 'Live' page on MyMusicTaste.com and select the KIM SUNG KYU ONTACT CONCERT - THE DAY to get started! 

Can I record the online streaming show/concert?

Live streaming/filming/recording the event with any device is strictly prohibited.

Unauthorized copying, distribution, and selling of content without consent of the copyright owner is an act of copyright infringement. 

Any illegally uploaded/recorded content will be reported to that social media platform directly and taken down. Legal action will be taken if needed. 

The countdown clock has disappeared, does this mean the online concert isn’t happening?

Nope not at all! This just means that we are preparing for the show/concert and it will begin shortly. 

Can I watch the online concert on my mobile device or any other device?

Yes, but please be advised that watching it on any device other than a desktop/laptop may alter the visual interface and other options/functions that are available (such as the live chat feature).

What is a VOD?

VOD (Video On Demand) is a replay service that allows users to access videos without a traditional video playback device and the constraints of a typical static broadcasting schedule.

Please be advised that the VOD will be released after the Korea Media Rating Board reviews the contents; this may take some time and you will be notified before the VOD is released.

The VOD availability period:

OPEN: December 23, 2020 @ 6:00 PM KST

CLOSE: February 21, 2021 @ 11:59 PM KST

- TROUBLESHOOTING -

What should I do if I'm on the online concert page, but it says the following message:

"Oops try again or contact us here"

Please do not abuse the refresh button by continuously pressing the refresh symbol on the page. If this message/error is showing on your page, please wait a couple of minutes to refresh the page ONCE. Even after you have done this and the live streaming still is not showing, please reach out to us here for additional assistance.

Please make sure you are logged into the MyMusicTaste account you have purchased the live streaming show ticket with. You must be logged into your account in order to view the concert.

- CONTACT US -

Please make sure to contact us through this form on our website, so we can help you in a timely manner. Please remember that we might not be able to monitor Tweets, and/or other comments on SNS.

Reporting Illegally Downloaded/Streamed/Copied Content

If you happen to see any content online that has been illegally posted without the consent of the artists’ management nor MyMusicTaste, please fill out this Google Form so that we may take appropriate action to have these videos removed/taken down. 

[Browsers that may not play smoothly]

Internet Explorer ("IE") 8, 9, 10, 11 on Windows 7

IE 10, 11, embedded browser in Windows 8

IE 11, embedded browser in Windows 8.1

IE 11 on Windows 10

*For any other browsers not listed above, please feel free to reach out to us here for further consultation. 

System Requirements

PC: Mac OS 10.12+/Windows 7+

Mobile: iOS 11+/Android 8+

Browser: Chrome 70+/Safari 10+/Firefox 39+/Edge 42+

- If you are logged into multiple devices with one MyMusicTaste account at the same time, you will be kicked out of the previous device/tab. We recommend watching the live show/concert on one device only. 

- For a smooth viewing experience, please access the Internet from an environment with a speed of 20Mbps or faster. If a shared network is used, there may be a slight delay even if the speed is 20 Mbps or more. 

- 3G/LTE may increase data usage; please be advised that using 3G/LTE may lead to unstable, weak signals and/or cause the live streaming program to disconnect during the middle of the event and disrupt the overall streaming experience. MyMusicTaste will not be liable for the factors listed above.

- External factors and/or technical difficulties may affect or disrupt the video/voice quality; please be advised of this before purchasing the ticket to this event. 

SHIPPING

Due to the current circumstances surrounding COVID-19, we’re experiencing delays and suspension from some delivery couriers. We’re dispatching our orders as per usual, but the following couriers are experiencing delays in shipping to the respective countries. 

Please refer to the list of the countries and shipping methods that are currently unavailable (listed at the bottom of the page). We ask for your understanding in that your order may get canceled if your chosen shipping method becomes unavailable upon your order. 

For regions/areas where delivery has been suspended due to COVID-19, packages will be shipped out when delivery becomes available.

*Please note that all shipping addresses for DHL Express, including recipient name should be written in English letters only. If Japanese, Chinese or any other characters are used in your information, it may affect the shipping status and cause delays.

- DHL EXPRESS

Suspended (CANNOT BE SHIPPED):

• CUBA

• GUINEA BISSAU

• DJIBOUTI

• ZIMBABWE
  

 Expected to be Delayed:

• AFGHANISTAN

• ALGERIA

• ANGOLA

• ARGENTINA

• ARMENIA

• AUSTRALIA

• AUSTRIA

• AZERBAIJAN

• BANGLADESH

• BARBADOS

• BOLIVIA

• BOTSWANA

• BRAZIL

• BURKINA FASO

• BURUNDI

• CAMEROON

• CANADA

• CENTRAL AFRICAN REPUBLIC

• CHAD

• CHINA

• COLOMBIA

• CONGO

• COMOROS

• COTE D’IVOIRE

• CURAÇAO

• CZECH REPUBLIC

• DEMOCRATIC REPUBLIC OF CONGO

• EAST TIMOR

• ECUADOR

• EGYPT

• EL SALVADOR

• EQUATORIAL GUINEA

• ERITREA

• ESWATINI

• ETHIOPIA

• FIJI

• FRANCE

• GABON

• GAMBIA

• GEORGIA

• GERMANY

• GHANA

• GUAM

• GUATEMALA

• GUINEA

• HONDURAS

• INDIA

• INDONESIA

• IRAQ

• ITALY

• JORDAN

• KAZAKHSTAN

• KENYA

• KUWAIT

• KYRGYZSTAN

• LAO PEOPLE'S DEMOCRATIC REPUBLIC

• LEBANON

• LESOTHO

• LIBERIA

• LIBYAN ARAB JAMAHIRIYA

• MACEDONIA

• MADAGASCAR

• MALAWI

• MALDIVES

• MALI

• MARSHALL ISLANDS

• MAURITANIA

• MAURITIUS

• MAYOTTE

• MEXICO

• MONGOLIA

• MOROCCO

• MOZAMBIQUE

• MYANMAR

• NAMIBIA

• NEPAL

• NEW ZEALAND

• NIGER

• NIGERIA

• NORWAY

• OMAN

• PAKISTAN

• PARAGUAY

• PERU

• PHILIPPINES

• PORTUGAL

• PALAU

• QATAR

• REPUBLIC OF SOUTH SUDAN

• REPUBLIC OF SURINAME

• REUNION

• ROMANIA

• RUSSIA

• RWANDA

• SAIPAN

• SAO TOME AND PRINCIPE

• SAUDI ARABIA

• SENEGAL

• SOMALIA

• SPAIN

• SRI LANKA

• SUDAN

• SYRIA

• SINGAPORE

• TANZANIA

• TURKEY

• TURKMENISTAN

• UGANDA

• UKRAINE

• UNITED ARAB EMIRATES

• UZBEKISTAN

• VENEZUELA BOLIVARIAN REPUBLIC OF

• VIETNAM

• YEMEN, REPUBLIC OF

• ZAMBIA

Where can I get my album shipped to?

You can only get your order shipped to the countries listed in the shipping list.

What are the shipping options?

**It is the purchaser's responsibility to check whether their chosen delivery method is compatible with their delivery address and/or local customs authority. Should failure to check result in the package being returned to the sender, the re-shipment fee will be at the expense of the purchaser.

*The delivery periods listed above are the estimated standard delivery times. There may be delays depending on external circumstances.

*Please be advised that DHL Express is unable to deliver packages to addresses with P.O. Boxes listed in the address. 

When will my order be shipped out?

Your order will be shipped out tentatively from the 3rd week of December, and your tracking number will be available to view via the ‘Purchases’ section of your ‘My Activity’ page once your order has been shipped.

Are customs duties included in the price?

Duties and taxes are NOT included in the price.

Please note, all international packages may be subject to duties and taxes depending on the country. Your package may incur fees upon delivery and this charge is determined by your local customs authority. Please refer to your local customs website for more information. 

Failure to comply or pay for the fees incurred within the designated time period determined by your local customs authority may result in your package being returned or permanently disposed of, and MyMusicTaste will not be responsible for any issues caused regarding this matter.

Can I change the delivery address on my order?

Yes, you can edit the delivery address via ‘My Orders’ on the project page; however, the country of your shipping address cannot be changed once the payment has been made.

Please also note that you will not be able to make any changes after the sales end date on November 15, 4:00PM KST.

What is MyMusicTaste’s EORI code?

Our European Union registration and identification (EORI) number is IE3431072KH.

My package is being sent back to the sender because I missed my delivery. What should I do?

Failure to fill in the shipping information correctly may result in issues regarding product delivery. There will be no compensation for resulting damages.

If you would like the product to be re-delivered, please note the additional shipping costs incurred are at the expense of the purchaser.

How much would it cost for a re-shipment?

The calculation of the re-shipment cost will be in accordance with postal rates, depending on the type, the weight of the parcel, shipping address, and additional options. Please see below for a breakdown of fees.

Re-shipment cost = shipping fee + forwarding fee + return fee*

*Return fee for each delivery option:

DHL = Priced by region

EMS = 0 Korean Won

My package is damaged or has a defect. What should I do?

MyMusicTaste is not liable for loss or damage resulting from any deliberate act or during the transporting and/or delivering of the goods. If, however, you received your product and believe there is a defect or it arrived damaged, please contact us within seven (7) business days of the delivery date of your order. Include your order number, a photo of the shipping label which you may find on the outside of your parcel box, and any photo evidence you may have showing the damage or defect. Once we receive the item you consider defective, we will fully examine it and offer a full or partial exchange of the product with its re-shipment cost at the expense of MyMusicTaste.

OTHERS

I cannot find the answer to my question on the FAQ. Where should I contact for other questions?

Please contact us here if you have any further questions.