Global Video Chat Fansign Event



1. No refunds and/or exchanges allowed for albums purchased for the event.

2. If a winner of the event does not pick up the phone call twice, the participation will be denied. Please be sure to check the event time and your schedule before applying for the event.

3. This event is non-transferable. The winner is the only person allowed to participate in the event if another person or two and more people pick up the phone, the call will be terminated.

4. The exact date for the fansign event will be announced later.

5. English and Chinese interpreters will be assisting the conversation. However, due to time constraints, their participation will be limited to the minimum.

6. Winners will need to submit their personal information and a question to the artist by replying to our winner announcement email within Monday, May 4, 2:00 PM KST to Wednesday, May 6, 2:00 PM KST. Please send your personal information and a question by replying to the winner announcement email. You will need to provide the following information:

    - MyMusicTaste User Id

    - Messenger of Preference : Skype/LINE/KAKAO TALK/WeChat (choose 1)

    - The user ID of your chosen messenger, phone number or email address

    - The question you want to ask

Use of personal information

    - The receiver of the customer's personal information: MyMusicTaste

    - Purpose of usage: to verify the winners and to send packages 

    - Information gathered: Name, birthday, phone number messenger ID

    - Usage period: Once the purpose is fulfilled, the information will be disposed of

[Questions guidelines]

1. Questions are only allowed in English, Japanese, Korean, and Chinese

2. For convenience, the question will be posted beforehand on the page to be signed

3. Questions that are prohibited or against the format will be denied

4. Question Format:

    - Only one short-answer question ending with a question mark is allowed.

            Ex) What is your favorite color? What is one item you will bring to an uninhabited island?

    - Due to time constraints, only short one-sentence questions are allowed.

         Prohibited questions and requests

    - Requesting drawings

    - Showing of percentage

    - Choosing one out of two (X/O)

    - Multiple choice question

    - P.S. requests are prohibited

 5. Questions requiring information listed below are prohibited

    - Asking for personal information (Related to family, Kakaotalk information etc.)

    - Questions that could cause either sexual, religious, or political misunderstanding (Subject to staff members judgment)

    - Questions related to other artists (Which artist are you close with? etc)

    - Questions regarding ideal types (What is your ideal type?)


[Event guidelines]

1. The winner prepares his/her phone prior to the event and waits for their turn

    - The order of the fansign will be shared via individual emails

2. Answer the video phone call

    - 5 minutes before the video phone call, we will send the guidelines via your chosen messenger

    - If you do not answer the phone call twice, we will move on to the next person, so please be sure to answer the call

3. When the fansign event wraps up, please be sure to end the call.

    - Please keep in mind that of the participant does not end the call, the phone call will be terminated on our end


- All unclaimed packages that return back to the sender can only be reshipped at the expense of a purchaser. The calculation of the re-shipment cost will be in accordance with postal rates, depending on the type, weight of the parcel, shipping address and additional options.

- All claims must be submitted to MyMusicTaste within seven (7) days of delivery as marked by the shipping company. The customer must provide all requested documentation supporting the claim within thirty (30) business days of MyMusicTaste receiving notice of the claim. Written documentation supporting your claim may include, but is not limited to, a description and images of damage, description of goods, and proof of value such as the order number. These documents must be verifiable to MyMusicTaste’s satisfaction.

- MyMusicTaste is not liable for loss or damage resulting from any deliberate act or during the transporting and/or delivering of the goods. If, however, you received your product and believe it to be defective, or it arrives damaged, please contact us within 5 business days of the delivery date of your order. Include your order number and any photo evidence you may have showing the damage or defect. Once we receive the item you consider defective, we will fully examine it and issue a refund with its reshipment cost at the expense of MyMusicTaste.

- Duties and taxes are not included in the price. Your package may incur fees upon delivery, and this charge is determined by your local customs authority

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