Kim Hyun Joong
KIM HYUN JOONG Monthly Concert 'Prism Time' [Blue]
Frequently Asked Questions
When and where is the event happening?
KIM HYUN JOONG Monthly Concert 'Prism Time' [Blue] will start on September 4, 2021 at 7:00 PM KST.
How long is the show?
The show will go on for approximately 90 minutes.
(Runtime and programs may be subject to change due to onsite conditions or other external factors).
Can anyone participate and is there an age restriction?
Yes! There is no age restriction for this event, and fans of all ages are welcome.
I’m so excited! When can I buy the tickets?
Open: August 11, 2021 at 12:00 PM KST
Close: September 4, 2021 at 7:00 PM KST
What are the available ticket options?
- Blue Time (one concert pass)
- LIVE ticket only
- Blue Time + MD
- LIVE ticket + MD (1 Special Ticket, 1 Mini-Poster)
*MD stands for merchandise!
**Blue Time + MD orders are expected to be shipped out starting from the last week of September (please be advised that this is a tentative date and is subject to change based on external factors).
Will redeem codes be sent out for this concert/event?
Redeem codes will not be sent out for this event; please reach out to the ticketing platform you have purchased your ticket from for more information.
For streaming or technical support, please feel free to contact us for further assistance.
Okay, but how will I receive my tickets?
Physical tickets and direct streaming links will not be distributed to purchasers for this event.
You will receive a confirmation email to the email address used upon joining MyMusicTaste, and this can only be used to confirm your purchase.
If you have not received a confirmation email for your order, please contact us for further assistance.
SHIPPING & CUSTOMS
When will my order be shipped out?
Blue Time + MD orders are expected to be shipped out starting from the last week of September. Please be advised that the above date is tentative and may be subject to change due to external factors.
Your tracking number will be available to view via the ‘Purchases’ section of your ‘My Activity’ page once your order has been shipped.
In case of any shipment delays, feel free to refer to our Help Center: 'SHIPPING UPDATES' section for more information.
Can I change the delivery address on my order?
You can edit the delivery address on our site before the sales end date on September 4, 2021 at 7:00 PM KST.
Are duties and taxes included in the product (MD) price?
Duties and taxes are NOT included in the product (MD) price.
ORDERS & PAYMENTS
Can I get a refund?
All sales are final and no refunds or order amendments are allowed. Please check your order thoroughly before completing the transaction.
Is there a limit to the number of tickets I can buy?
Yes. Only one (1) ticket tier can be purchased per MyMusicTaste account.
How do I start streaming?
Log in to your MyMusicTaste account and visit our 'LIVE' page on MyMusicTaste.com.
Then, select the ‘KIM HYUN JOONG Monthly Concert 'Prism Time' [Blue]’ option during the event time to get started!
Reporting Illegally Downloaded/Streamed/Copied Content
If you happen to see any content online that has been illegally posted without the consent of the artists’ management or MyMusicTaste, please fill out our Google Form so that we can take appropriate action to remove and take down these videos.
CAN’T FIND WHAT YOU’RE LOOKING FOR?
Check out our Help Center: 'LIVE' section for more information.
Please also feel free to contact us so that we can help you in a timely manner.
Please remember that we might not be able to monitor Tweets or other comments on social media/SNS.
Simple steps to resolve possible issues:
Log into the account
Refresh the page
Make sure your browser is updated
Make sure you are watching from one device
What should I do if I'm on the live streaming page but it says the following message:
"Oops try again or contact us here"
Please do not abuse the refresh button by continuously pressing the refresh symbol on the page. If this message/error is showing on your page, please wait a couple of minutes to refresh the page ONCE. Even after you have done this and the live streaming still is not showing, please reach out to us through the contact page on our website for additional assistance.
Log into the account
Please make sure you are logged into the account you have purchased the ticket to the stream with.
You must be logged into your account in order to view the concert.