이달의 소녀 (LOOΠΔ)
2022 이달의 소녀 CONCERT [LOONAVERSE : FROM]
When is the event happening?
2022 이달의 소녀 CONCERT [LOONAVERSE : FROM] will be held on February 12th, 2022 at 3:00 PM KST on MyMusicTaste.com.
I’m so excited! When can I buy the tickets?
Open: January 19, 2022 at 1:00 PM KST
Close: February 12, 2022 at 4:00 PM KST
What are the available ticket tiers (options)?
- LIVE ONLY
- LIVE + VOD
- A TIER
- LIVE + VOD + A TIER MD* + Behind VOD
*A TIER MD [5 items total]: Special Ticket, Acrylic Layering Keyring, Slogan, Acrylic Tea Coaster, 1 SET of 5 Trading Cards
- B TIER
- LIVE + VOD + B TIER MD* + Behind VOD + Rehearsal
*B TIER MD [7 items total]: Special Ticket, Acrylic Layering Keyring, Slogan, Acrylic Tea Coaster, 1 SET of Trading Cards (5 EA), 1 SET of Tin case + member written stickers (2 EA), Hoodie (sweater)
- LIVE + VOD + VIP TIER MD* + Behind VOD + Rehearsal
*VIP TIER MD [9 items total]: Special Ticket, Acrylic Layering Keyring, Slogan, Acrylic Tea Coaster, 1 SET of Trading Cards (5 EA), 1 SET of Tin case + member written stickers (2 EA), Hoodie (sweater), 4-frame photo set (12 EA), Chain bracelet + Photocard (1 EA)
- MD Bundle
Special Ticket, Acrylic Layering Keyring, Slogan, Acrylic Tea Coaster, 1 SET of Trading Cards (5 EA), 1 SET of Tin case + member written stickers (2 EA), Hoodie (sweater)
*The General VOD does not contain content from the Behind VOD and the Rehearsal.
*The Rehearsal will take place on Saturday, February 12, 2022 KST and the exact time will be announced at a later date.
*The MD Bundle will be available to purchase until February 14, 2022 at 11:59 AM KST.
What size is the ‘Hoodie (sweater)’ available in?
The Hoodie (sweater) is available in one size, also known as ‘Free’ size in South Korea. Please refer to the following measurements for additional details:
- Total length: 74cm
- Chest (width): 58cm
- Shoulder: 48cm
- Sleeve length: 66.5cm
*Measurement increments: centimeters (cm)
How long is the show?
The show will go on for approximately 120 minutes.
*Runtime and programs may be subject to change due to onsite conditions or other external factors.
Will subtitles be available for this event?
Yes! English subtitles will be available on MyMusicTaste.
Can anyone view it?
All those who have purchased a ticket to 2022 이달의 소녀 CONCERT [LOONAVERSE : FROM] from MyMusicTaste will be able to view the event on the LIVE page at the above-listed event time.
What is the VOD and when will it be available?
The VOD is a replay service that will be viewable after the Korea Media Rating Board has reviewed its contents. Therefore, it will be available in approximately one to three months after the event has ended.
Please note that the schedule is subject to change based on the review and the VOD may not include all performances due to copyright issues.
How long will the VOD be available for?
The VOD will be available to view for 90 days after it has been uploaded on MyMusicTaste’s website.
When will my order be shipped out?
Orders are expected to be shipped out starting from the third week of March.
Please be advised that the above date is tentative and is subject to change. Feel free to refer to our [Help Center: 'SHIPPING UPDATE'] section for more information.
Once your order has been shipped, your tracking number will be available to view via the ‘Purchases’ section of your ‘My Activity’ page.
Can I change the delivery address on my order?
You can edit the delivery address on our site before the sales end date on February 12, 2022 at 4:00 PM KST.
Are duties and taxes included in the product (MD) price?
Duties and taxes are NOT included in the product (MD) price.
Orders & Payments
Can I get a refund?
All sales are final and no refunds or order amendments are allowed.
Please check your order thoroughly before completing the transaction.
Is there a limit to the number of tickets I can buy per transaction?
Please refer to the following information for the purchase limit per ticket tier:
- A TIER: restricted to 20 tickets per transaction
- MD BUNDLE / TIER B / VIP: restricted to 4 tickets per transaction
If you wish to purchase more, you can do so by going through another transaction.
Okay, but how will I receive my tickets?
There will be no physical tickets distributed for this event, nor will a direct link containing the event's streaming link be emailed out to purchasers.
You will only receive an order confirmation email, and this can be used to confirm your purchase.
How can I access the live streaming event?
For those who have purchased a ticket on MyMusicTaste.com and received an order confirmation email, log in to your MyMusicTaste account and visit the 'LIVE' page on MyMusicTaste.com.
Then, select the 2022 이달의 소녀 CONCERT [LOONAVERSE : FROM] option at the time of the event!
*Only one device per MyMusicTaste account will be able to stream the event
Can I report illegally downloaded/streamed/copied content?If you happen to see any content online that has been illegally posted without the consent of the artists’ management or MyMusicTaste, please fill out this Google Form so that we can take appropriate action.
Can’t find what you’re looking for?Check out our [Help Center: 'LIVE'] section for more information.
VOD is now available!
Orbit, the VOD for 2022 이달의 소녀 CONCERT [LOONAVERSE : FROM] has been approved by the Korea Media Rating Board and is now available to view!
All those who purchased the following tickets:
A Tier (Behind VOD included)
B Tier (Behind VOD included)
VIP (Behind VOD included)
Can now rewatch the concert through the MyMusicTaste.com ‘LIVE’ page.
The VOD will only be available to view for 90 days after the release date.
The VOD availability period:
OPEN: April 29, 2022 @ 6:00 PM KST
CLOSE: July 27, 2022 @ 11:59 PM KST
If you have further questions or concerns regarding the VOD, please refer to the FAQ section.
MD Shipping Delay Notice
Due to a production delay, please be informed that the 이달의 소녀 CONCERT [LOONAVERSE : FROM] MD is expected to be shipped starting from the 4th week of March 2022.
We apologize for the shipping delay, and sincerely appreciate your patience as we work to ship your order(s) to you as soon as possible.
If you have any additional questions, please feel free to contact us and we will be happy to help.
Rehearsal LIVE for the 2022 이달의 소녀 CONCERT［LOONAVERSE：FROM] will be available on the following dates and times for all VIP, B TIER ticket purchasers:
- February 12, 2022 at 12:00 PM KST
For those who have purchased a ticket on MyMusicTaste.com, please log in to your MyMusicTaste account and visit the 'LIVE' page at the above-mentioned date and time to stream the rehearsal.
Make sure to select the ‘2022 이달의 소녀 CONCERT LOONAVERSE：FROM] REHEARSAL’ option at the time of the event.
*Please note, the length of the Rehearsal LIVE will be approximately 15-20 minutes and will only be available during the scheduled session listed above.
*The General VOD does not contain content from the Behind VOD and the Rehearsal LIVE.
*Only one device per MyMusicTaste account will be able to stream the event.
- TROUBLESHOOTING -
Simple steps to resolve possible issues:
Log into the account
Refresh the page
Make sure your browser is updated
Make sure you are watching from one device
What should I do if I'm on the live streaming page but it says the following message:
"Oops try again or contact us here"
Please do not abuse the refresh button by continuously pressing the refresh symbol on the page. If this message/error is showing on your page, please wait a couple of minutes to refresh the page ONCE. Even after you have done this and the live streaming still is not showing, please reach out to us through the contact page on our website for additional assistance.
Log into the account
Please make sure you are logged into the account you have purchased the ticket to the stream with.
You must be logged into your account in order to view the concert.
Browsers that may not play smoothly
Internet Explorer ("IE") 8, 9, 10, 11 on Windows 7
IE 10, 11, embedded browser in Windows 8
IE 11, embedded browser in Windows 8.1
IE 11 on Windows 10
PC: Mac OS 10.12+/Windows 7+
Mobile: iOS 11+/Android 8+
Browser: Chrome 70+/Safari 10+/Firefox 39+/Edge 42+
- If you are logged into multiple devices with one MyMusicTaste account at the same time, you will be kicked out of the previous device/tab. We recommend watching the live concert on one device only.
- For a smooth viewing experience, please access the Internet from an environment with a speed of 20Mbps or faster. If a shared network is used, there may be a slight delay even if the speed is 20 Mbps or more.
- 3G/LTE may increase data usage; please be advised that using 3G/LTE may lead to unstable, weak signals and/or cause the live streaming program to disconnect during the middle of the event and disrupt the overall streaming experience. MyMusicTaste will not be liable for the factors listed above.
- External factors and/or technical difficulties may affect or disrupt the video/voice quality; please be advised before purchasing the ticket to this event.
Please make sure to contact us through the contact page on our website, so we can help you in a timely manner. Please remember that we might not be able to monitor Tweets, and/or other comments on SNS.
2022 이달의 소녀 콘서트 [LOOΠΔVERSE : FROM] - Notice
Per the recent notice by Blockberry Creative, member Chuu will be unable to participate in the upcoming 2022 이달의 소녀 CONCERT [LOONAVERSE : FROM], scheduled for February 11-12, 2022 due to health concerns.
We thank you for your constant love and support for both Chuu and all of 이달의 소녀 (LOOΠΔ) and truly apologize for the sudden notice in regard to this update.
Should you wish to receive a refund for your purchase (excluding the MD Bundle), feel free to contact us and we will be happy to provide further assistance.
(Please note that it may take about 3-5 business days to process the refund. If you do not see the funds within this time frame, we recommend checking with your bank for further assistance)
Refund requests will be accepted until February 10, 2022 at 3:00 PM KST. Please note that the requests made after the above date and time will not be accepted.
We truly appreciate your understanding in regard to this matter.