1ST ALBUM PART 1 Global Video Call Event

SHIPPING

When will my order be shipped out?

Your order will be shipped out approximately 7 business days after August 18, 2021.

Why can’t I track my order?

It may take 2-7 business days to track your order as the tracking number is sometimes pre-registered to ensure that it is reflected on the Hanteo Chart in a timely manner.

Can I change the delivery address on my order?

You can edit the delivery address on our site before the sales end date on  August 18, 2021 at 11:59 PM KST.

PACKAGE GENERAL

CRAVITY 1ST ALBUM PART 1 [The Awakening: Written In The Stars] (Random ver.)

[AWAKE / TAKE / YOUTH VER.]

- Sleeve Cover 150*200mm / Different per version

- Photo Book 148*200mm / 124p / Different per version

- Lyric Book 148*200mm / 24p / Different per version

- CD-R / Different per version

- Folded Poster 295*399mm / 1 Random out of 9 / Different per version

- Photo Card 55*85mm / 1 Random out of 9 / Different per version

- Unit Photocard 55*85mm / 1 Random out of 12 / Different per version

<Pre-Order Benefits>

- Message Postcard 150*100mm / 1 Random out of 9

- Sticker 148*200mm / Different per version

- Circle Card 80*80mm / 1 Random out of 9

*All album versions will be distributed randomly, despite the total albums purchased.

*Pre-order and album benefits are available in limited quantities; defects found on these items may not be replaceable.

*The external packaging (album's outer box) is just for the protection of the goods inside the album; scratches, discoloration, or minor dents on the case cannot be the reason for an exchange or return.

MyMusicTaste Exclusive Gifts for every ‘purchaser’

- 1x MyMusicTaste Exclusive Photocard per album (1 Random Photocard out of 9)
*MyMusicTaste Exclusive Photocards will be distributed randomly despite the total albums purchased.

MyMusicTaste Exclusive Gifts for every ‘winner’
- Signed Album + 1 Hologram Special Photocard*** 

***The member featured in the Hologram Special Photocard will be announced at a later date.

*All winners’ rewards will be shipped out after the fansign event, together with the remaining items purchased in the associated order number.

ORDERS & PAYMENTS

Can I get a refund?

All sales are final and no refunds or order amendments are allowed.

How many items can I order? Is there a limit?

There is a limit of 20 albums per transaction. If you wish to purchase more, please make another transaction. Each album you purchase will count as one entry into the lucky draw.

Can I place a group order?

The minimum number of albums for a group order is 30 and group orders will not count as participation toward the fansign event. To place a group order, please contact us here.

The last day to place your final group order is by August 16, 2021 at 5 PM KST.

WINNERS’ SELECTION

- The winners will be announced on August 20, 2021 at 3:00 PM KST via an individually sent email.
- The name used to confirm the winner’s participation will be the ‘Participant’s Legal Name’ that was submitted via the Fansign Participant Form.

CAN’T FIND WHAT YOU’RE LOOKING FOR?

Check out our Help Center: 'SHOP' section for more information.