ARTMS
<Dall> PRE-ORDER Photocard Event
Shipping
When will my order be shipped out?
Your order will be shipped out
approximately 7~10 business days after
May 31, 2024 KST (Album release date).
**Business days = Weekdays excluding weekends and official holidays
Why can’t I track my order?
As we reflect your purchase on the Hanteo Chart, it may take 2-7 business days to see updates to your tracking information.
Can I change the delivery address on my order?
You can edit the delivery address on our site before the sales end date on May 30, 2024 at 11:59 PM KST.
Can I exchange my album for slight scratches, discoloration, or minor dents and defects on the case?
No. Please note that the external packaging (album's outer box) is just for the protection of the goods inside the album; scratches, discoloration, or minor dents and defects on the case cannot be the reason for an exchange or return.
Orders & Payments
Can I get a refund?
All sales are final and no refunds or order amendments are allowed.
How many items can I order? Is there a limit?
There is a limit of 20 albums per transaction. If you wish to purchase more, please make another transaction.
Can I place a group order?
The minimum number of albums for a group order is 30.
Please refer to the related
Help Center article
and contact us via the detail page’s banner to place a group order.
The last day to place your final group order is by May 28, 2024 at 5:00 PM KST.
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