When will my order be shipped out?

Your order will be shipped out approximately 7~10 business days after January 6, 2025 KST (Product Release Date).
**Business days = Weekdays excluding weekends and official holidays

Can I change the delivery address on my order?

You can edit the delivery address on our site before the sales end date on  December 2, 2024 at 11:59 PM KST.

Can I exchange my album for slight scratches, discoloration, or minor dents and defects on the case?

No. Please note that the external packaging (album's outer box) is just for the protection of the goods inside the album; scratches, discoloration, or minor dents and defects on the case cannot be the reason for an exchange or return.

Can I get a refund?

All sales are final and no refunds or order amendments are allowed.

How many items can I order? Is there a limit?

There is a limit of 7 products per transaction. If you wish to purchase more, please make another transaction. 

Can I place a group order?

The minimum number of products for a group order is 30.
Please refer to the related Help Center article and contact us via the detail page’s banner to place a group order.

The last day to place your final group order is by December 2, 2024 at 5:00 PM KST.

Can’t find what you’re looking for?

Check out our Help Center for more information.