ATEEZ
GLOBAL FANSIGN EVENT IN LONDON
Your chance to meet ATEEZ in London
ATEEZ
GLOBAL FANSIGN EVENT IN LONDON
Shipping
When will my order be shipped out?
Your order was shipped out after January 28, 2020 GMT (sales closing date).
Can I change the delivery address on my order?
You can edit the delivery address on our site before the sales end date on January 28, 2020 at 10:00 AM GMT.
Package General
ATEEZ [TREASURE EPILOGUE: Action to Answer] (Poster Included)
[A VER. / Z VER.]
- OUT BOX + SLEEVE
- DISK / 1EA
- PHOTO BOOKLET / 100P / Different per version
- STICKER / 1EA
- POST CARD / 1 SET of 8EA
- PHOTO CARD / RANDOM 1 out of 8
- TREASURE CARD / 1EA
- TREASURE FILM / 1EA
- POSTER / 1EA / FIRST PRESS LIMITED
- POLAROID / 1EA / FIRST PRESS LIMITED / RANDOMLY DISTRIBUTED**
**Polaroids are available in limited quantities and will be distributed randomly; it is not guaranteed to be included with each album.
**The MyMusicTaste Exclusive Photocards are limited to first-press albums and are not guaranteed to be included with each album.
*Album and preorder benefits are available in limited quantities; defects found on these items may not be replaceable.
*The external packaging (album's outer box) is just for the protection of the goods inside the album; scratches, discoloration, or minor dents and defects on the case cannot be the reason for an exchange or return.
I pre-ordered my album. Will it count as an entry into the fansign event?
Only album purchases made on MyMusicTaste from January 22, 2020 at 10:00 AM GMT and January 28, 2020 at 10:00 AM GMT will count towards this fansign event.
Orders & Payments
Can I get a refund?
All sales are final and no refunds or order amendments are allowed.
How many items can I order? Is there a limit?
There is a limit of 20 albums per transaction. If you wish to purchase more, please make another transaction. Each album you purchase will count as one entry into the lucky draw.
What if I am purchasing for someone else?
Please enter the actual event attendee’s information under the ‘Fansign Information’ section when you checkout. The event is non-transferable and we will be checking IDs on the day of the event. If the names on the order and the ID do not match, participation in the event will be denied.
You will not be able to edit any details after the sale closes so please make sure all entered information is correct by January 28, 2020 at 10:00 AM GMT.
Please note that only single participation is allowed per account (i.e. you cannot purchase for two different people using the same MyMusicTaste account).
Winners' Selection
- The winners were announced on January 29, 2020 at 10:00 AM GMT via an individually sent email.
- Winners will be selected randomly via a draw. Please note that travel expenses are to be covered by the winners themselves.
Event Details
Where is this event happening?
It will be happening in London. The exact location will be announced via email to the winners.
What happens if I can’t attend the event?
Please note that one (1) signed poster will be shipped to all winners who cannot attend the event.
If you cannot attend the event, please note this along with your shipping address on the Google Form, which will be sent to all winners via email soon.
What form of ID is required?
Winners must bring a valid government-issued ID, such as a driver’s license or student ID card, that includes the participant's full name, birth date, and photo.
Only physical ID cards will be accepted as valid forms of ID; copies will not be accepted.
*Invalid forms of identification (i.e. credit cards) or mismatching information will result in denied entry, and MyMusicTaste is not liable for any issues caused.
Should I bring my own CD?
Yes, please bring one (1) ATEEZ [TREASURE EPILOGUE: Action to Answer] album to be signed at the event as your complete order was shipped to you. MyMusicTaste is not liable for any issues caused by winners who have not brought their own albums.
What are the COVID-19 protocols to enter the event?
The required COVID-19 related documents are subject to change based on local protocols. Please refer to the notice closer to the event date for the updated requirements.
Are there any specific event rules and regulations?
Please refer to the notice on the project’s ‘DETAIL’ page for further information regarding any precautions, policies, and regulations regarding the event.
What is the age restriction for this event?
Yes, attendees must be 12 or older to enter the venue. Attendees between the ages of 12 to 17 years will only be allowed to attend this event with a parent consent form, which needs to (1) be written by your parent, (2) indicate your parent's consent for you to attend the fansign event, and (3) be signed by your parent.
If you are accompanied by a parent, please note that the parent is not allowed inside the venue.
How will the order be determined?
A draw for the number tag will be held 1 hour before the start of the fansign event. There is no benefit to coming early.
The fansign event will take place according to the distributed number tags. When it is your turn to get an autograph, please follow our staff’s instructions and bring your album and number tag with you.
Can I take any seat I want?
No, your seat will be assigned based on your number tag.
Please note that number tags will be drawn randomly on-site. When number tags are distributed, we will verify your ID and distribute your album and seating assignment.
Will there be a translator?
No, but please note that on-site instructions will be given in English.
Can I ask the artists questions?
Only one question per member is allowed; please write it on the provided post-it notes. Questions with unreasonable requests or questions related to the artist's personal life are not allowed.
Can I bring another item to sign? Where can I receive a signature?
Autographs can only be signed inside the designated pages on the ATEEZ [TREASURE EPILOGUE: Action to Answer] photobook. Please make sure to bring your own album to ensure that you can receive the autographs at the event.
Please make sure to write your name in English or Korean clearly on the sticky note provided.
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