IVE
THE 2nd SINGLE ALBUM [LOVE DIVE] Global Video Call Event
IVE
THE 2nd SINGLE ALBUM [LOVE DIVE] Global Video Call Event
Shipping
When will my order be shipped out?
Your order will be shipped out approximately 7 business days after April 4, 2022 KST (sales closing date).
Why can’t I track my order?
As we reflect your purchase on the Hanteo Chart, it may take 2-7 business days to see updates to your tracking information.
Can I change the delivery address on my order?
You can edit the delivery address on our site before the sales end date on April 4, 2022 at 11:59 PM KST.
Package General
IVE THE 2nd SINGLE ALBUM [LOVE DIVE]
(Random version out of 1, 2, 3 / Poster Included)
YUJIN / GAEUL / REI / WONYOUNG / LIZ / LEESEO
- PHOTO BOOK 140*190MM / 96P / 3 VER.
- CD-R / 3 VER.
- PHOTOCARD 55*85MM / RANOM 1 OUT OF 18
- HEART HOLOGRAM CARD 100*85MM / RANDOM 1 OUT OF 6
<Pre-Order Benefits>
- STICKER 120*160MM / RANDOM 1 OUT OF 6
- POSTER 420*594MM / 3 VER.
***You can choose which member you would like to speak with and can enter to win a video call for multiple members. It is possible to apply for and win a video call slot for all members.
*All album versions will be distributed randomly, despite the total albums purchased.
*Pre-order and album benefits are available in limited quantities; defects found on these items may not be replaceable.
*Posters may arrive separately from your album in a cardboard tube.
*The external packaging (album's outer box) is just for the protection of
the goods inside the album; scratches, discoloration, or minor dents and
defects on the case cannot be the reason for an exchange or return.
MyMusicTaste Exclusive Gifts for Every ‘Purchaser’
- 1x MyMusicTaste Exclusive Photocard per album (1 Random Selfie Photocard out of 6)
*MyMusicTaste Exclusive Photocards will be distributed randomly despite the total albums purchased.
MyMusicTaste Exclusive Gifts for Every ‘Winner’
- Signed Album
*All winners’ rewards will be shipped out after the fansign event, together with the remaining items purchased in the associated order number.
Orders & Payments
Can I get a refund?
All sales are final and no refunds or order amendments are allowed.
How many items can I order? Is there a limit?
There is a limit of 20 albums per transaction. If you wish to purchase more, please make another
transaction. Each album you purchase will count as one entry into the lucky
draw.
Can I place a group order?
The minimum number of albums for a group order is 30 and group orders will not count as participation toward the fansign event.
Please refer to the
related Help Center article and contact us here to place a group order.
The last day to place your final group order is by April 1, 2022 at 5:00 PM KST.
Winners' Selection
- The winners will be announced on April 6, 2022 at 3:00 PM KST via an individually sent email.
- The winner's ID card must match the
information submitted via the 'Fansign Participant Information' section.
Please ensure it is correct because you can only edit this section on our site
before the sales end date.
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