1st MINI ALBUM : 인사

PACKAGE

What is included in the package?

KEN 1st MINI ALBUM: 인사 Pre-order

MMT (MYMUSICTASTE) SPECIAL LIMITED PHOTOCARD! 

- Random 2 out of 3

- COVER: 

   - SIZE: 140x190mm

- BOOKLET: 

   - SIZE: 135x185mm

   - PAGES: 52 PAGES

- CD-R (INSIDE VIEW): 

   - QUANTITY: 1CD (6TRACKS)

- COLORING POSTCARD (DRAWN BY KEN): 

   - SIZE: 120x160mm

   - QUANTITY: 1 out of 2 (RANDOM)

- PHOTOCARD: 

   - SIZE: 55x85mm

   - QUANTITY: 1 out of 2 (RANDOM)

- POSTER: 

   - SIZE: 420x594mm

(PAPER TUBE PACKAGING INCLUDED)

The MyMusicTaste Exclusive photocards are available only for orders made through MyMusicTaste during the sales period.

*The external packaging (box) is just for the protection of the goods (scratches and discoloration on the case cannot be the reason for an exchange or return).

**While stocks last

Will my purchase be reflected on the physical albums charts?

Yes, it will be reflected in the Gaon and Hanteo charts.

Will my album have the official Hanteo Chart stamp?

Yes, your purchased album will have the Hanteo Chart stamp.

ORDER & PAYMENTS

When will sales open and close?

Open: May 12, 2020 3:00 PM KST

Close: May 19, 2020 11:59 PM KST

Do I need to register on MyMusicTaste before placing an order?

Yes, you must have a MyMusicTaste account to place an order.

What kinds of payments do you accept?

We accept major credit/debit cards and PayPal.

Do I need to register on PayPal before placing an order?

No, you can create a PayPal account during checkout if you do not already have an account.

Do I have to pay a shipping fee at checkout?

Yes, you will need to pay a shipping fee at checkout.

How many items can I order? Is there a limit?

It is restricted to 20 albums per transaction. If you wish to purchase more, you can do so in another transaction.

*One bulk order = one transaction

Can I do a group order?

The minimum number of albums for a group order is 30. If you wish to do a group order, please contact us here with (1) the final quantity and (2) the shipping country. Please note that the customs fee/VAT tax is not included in the price. The last day to place a group order is May 19, 2020.

All payments need to be completed before the sale closes, so please contact us at least one (1) business day prior to the closing time.

Please note that group orders cannot be delivered to Korean addresses.

Can I change the quantity after finalizing the order?

No, you cannot modify the quantity after the transaction is finalized.

How do I check my order status?

You will receive an order summary email upon completing your order successfully. You can also check your order(s) under ‘My Orders’ on the project page.

Please keep in mind that you will receive an email for your order regardless of the notifications settings on your MyMusicTaste account.

My payment did not go through. What should I do?

Please check if your card is eligible for foreign transactions and has a sufficient amount after taxes and shipping fees are applied. If the payment still doesn’t go through, please check with your bank.

If there are other types of issues related to payments, please contact us here.

Can I get a refund?

All sales are final and non-refundable. Please check your order thoroughly before completing the transaction.

SHIPPING

Due to the current circumstances surrounding COVID-19, we’re experiencing delays and suspension from some delivery couriers. We’re dispatching our orders as per usual, but the following couriers are experiencing delays in shipping to the respective countries. 

Please refer to the following list of the countries and shipping methods that are currently unavailable. We ask for your understanding in that your order may get canceled if your chosen shipping method becomes unavailable upon your order. 

For regions/areas where delivery has been suspended due to COVID-19, packages will be shipped out when delivery becomes available.

*Please note that all shipping addresses for DHL Express, including recipient name should be written in English letters only. If Japanese, Chinese or any other characters are used in your information, it may affect the shipping status and cause delays. 

<EMS & K-PACKET>

*EMS is unavailable to ship to certain areas/regions in Canada. These have been listed below:

[ALBERTA, BRITISH COLUMBIA, EDMONTON, NORTH WEST TERRITORIES, SASKATCHEWAN, YOKON, VANCOUVER] - Postal Codes R-Z

<DHL>

Where can I get my album shipped to?

You can only get your order shipped to the countries listed on the shipping list.

What are the shipping options?

**It is the purchaser's responsibility to check whether their chosen delivery method is compatible with their delivery address and/or local customs authority. Should failure to check result in the package being returned to the sender, the re-shipment fee will be at the expense of the purchaser.

*The delivery periods listed above are the estimated standard delivery times. There may be delays depending on external circumstances.

For those who use a package forwarding service and have a Korea-based shipping address, you MUST also enter a Korea-based phone number. The domestic shipping company will not be able to ship to a local address if you’ve entered an international phone number as your contact information. MyMusicTaste is not liable nor responsible for any packages lost or returned if the purchaser has entered an unreachable destination or incorrect contact information.

When will my album(s) be shipped?

All orders will be shipped within one (1) week after the official release of the album. Tracking information will be provided subsequently.

How are my posters packaged?

All posters will be packaged in a cardboard mailing tube.

Please note that you may receive the albums and posters separately as they are shipped as two different items.

Are customs duties included in the price?

Duties and taxes are not included in the price. Your package may incur fees upon delivery and this charge is determined by your local customs authority.

Can I change the delivery address on my order?

Yes, you can edit the delivery address via ‘My Orders’ on the project page. Please note that you will not be able to make any changes after the sales end date of May 19, 2020 at 11:59 PM KST.

What is MyMusicTaste’s EORI code?

Our European Union registration and identification (EORI) number is IE3431072KH.

My package is being sent back to the sender because I missed my delivery. What should I do?

Failure to fill in the shipping information correctly may result in issues regarding product delivery. There will be no compensation for resulting damages.

If you would like the product to be re-delivered, please note the additional shipping costs incurred are at the expense of the purchaser.

How much would it cost for a re-shipment?

The calculation of the re-shipment cost will be in accordance with postal rates, depending on the type, the weight of the parcel, shipping address, and additional options. Please see below for a breakdown of fees.

Re-shipment cost = shipping fee + forwarding fee + return fee*

*Return fee for each delivery option:

K-Packet = 1,800 Korean Won

DHL = Priced by region

EMS = 0 Korean Won

My package is damaged or has a defect. What should I do?

MyMusicTaste is not liable for loss or damage resulting from any deliberate act or during the transporting and/or delivery of the goods. If, however, you received your product and believe there is a defect or it arrived damaged, please contact us within seven (7) business days of the delivery date of your order. Include your order number and any photo evidence you may have showing the damage or defect. Once we receive the item you consider defective, we will fully examine it and offer a full or partial exchange of the product with its re-shipment cost at the expense of MyMusicTaste.