5th EP Album [‘OK’ Episode 1 : OK Not] Fan Sign Event

When will my order be shipped out?

Your order will be shipped out approximately 7 business days after September 21, 2022 KST (sales closing date).

Why can’t I track my order?

As we reflect your purchase on the Hanteo Chart, it may take 2-7 business days to see updates to your tracking information.

Can I change the delivery address on my order?

You can edit the delivery address on our site before the sales end date on September 21, 2022 at 11:59 PM KST.

CIX 5th EP Album [‘OK’ Episode 1 : OK Not] (Random version out of 화(火) / 염(焰))

• COVER 162*220*17mm / 1ea / 2 ver.

• DIGIPACK 162*220*16mm / 1ea / 2 ver.

• PHOTOBOOK 152*210*8mm / 1ea / 2 ver. / 80p

• CD-R 118*118mm / 1ea / 2 ver.

• SELFIE PHOTOCARD 55*85mm / 2 out of 10 / 2 ver.

• MINI FOLDING POSTER 135*400mm / 1 out of 5 / 2 ver. 

• RACING LICENSE CARD 70*100mm / 1 out of 5

• WISH LIST 130*90mm / 1 out of 5

• STICKER 100*150mm / 1ea"

**All album versions will be distributed randomly, despite the total albums purchased.

*Album benefits are available in limited quantities; defects found on these items may not be replaceable.

*The external packaging (album's outer box) is just for the protection of the goods inside the album; scratches, discoloration, or minor dents and defects on the case cannot be the reason for an exchange or return.

MyMusicTaste Exclusive Gifts for Every ‘Purchaser’

• 1x MyMusicTaste Exclusive Photocard per album
  (1 Random Selfie Photocard out of 5)

*MyMusicTaste Exclusive Photocards will be distributed randomly despite the total albums purchased.

MyMusicTaste Exclusive Gifts for Every ‘Winner’

• Signed Album + (5 randomly selected winners only) 1 Signed Polaroid

Can I get a refund?

All sales are final and no refunds or order amendments are allowed.

How many items can I order? Is there a limit?

There is a limit of 20 albums per transaction. If you wish to purchase more, please make another transaction. Each album you purchase will count as one entry into the lucky draw.

Can I place a group order?

The minimum number of albums for a group order is 30 and group orders will not count as participation toward the fansign event.
Please refer to the related Help Center article and contact us here to place a group order.

The last day to place your final group order is by September 20, 2022 at 5:00 PM KST.

• The winners will be announced on September 22, 2022 at 3:00 PM KST via an individually sent email.

• The winner's ID card must match the information submitted via the 'Fansign Participant Information' section. Please ensure it is correct because you can only edit this section on our site before the sales end date.

What happens if I can’t attend the event?

Please be informed that there will be no additional benefits or compensation for winners who cannot attend this event. 

What form of ID is required?

Winners must bring a valid government-issued ID, such as a driver’s license or passport, that includes the participant's full name, birth date, and photo. 

Only physical ID cards will be accepted as valid forms of ID; copies will not be accepted.

*Invalid forms of identification (i.e. credit cards) or mismatching information will result in denied entry, and MyMusicTaste is not liable for any issues caused.

What are the COVID-19 protocols to enter the event? Are there any specific event rules and regulations?

Please refer to the notice on the event’s ‘DETAIL’ page for further information regarding any precautions, policies, and regulations regarding the event.

Will there be a translator?

Yes, there will be English translators available.  

Can’t find what you’re looking for?

Check out our Help Center: 'IN-PERSON EVENTS' category for more information.