When will my order be shipped out?

Your order will be shipped out approximately 7~10 business days after November 9, 2023 KST (sales closing date).

**Business days = Weekdays excluding weekends and official holidays, from 10AM to 5PM

Why can’t I track my order?

As we reflect your purchase on the Hanteo Chart, it may take 2-7 business days to see updates to your tracking information.

Can I change the delivery address on my order?

You can edit the delivery address on our site before the sales end date on November 9, 2023 at 11:59 PM KST.

Can I exchange my album for slight scratches, discoloration, or minor dents and defects on the case?

No. Please note that the external packaging (album's outer box) is just for the protection of the goods inside the album; scratches, discoloration, or minor dents and defects on the case cannot be the reason for an exchange or return.

Can I get a refund?

All sales are final and no refunds or order amendments are allowed.

How many items can I order? Is there a limit?

There is a limit of  20 albums per transaction. If you wish to purchase more, please make another transaction. Each album you purchase will count as one entry into the lucky draw.

Can I place a group order?

The minimum number of albums for a group order is 30.
Please refer to the related Help Center article and contact us via the detail page’s banner to place a group order.

The last day to place your final group order is by November 9, 2023 at 5:00 PM KST.

Can’t find what you’re looking for?

Check out our Help Center for more information.