A.C.E
US Tour Photobook Project
A.C.E
US Tour Photobook Project
Frequently Asked Questions
PACKAGE
What is included in the package?
There are different tiers you can contribute to and each tier contains different rewards, so please check the specs below.
A Type
PHOTO BOOK
DIGITAL THANK YOU CARD
WAPPEN BROACH
B Type
PHOTO BOOK
DIGITAL THANK YOU CARD
METAL BADGE
MINI POSTER SET
C Type
PHOTO BOOK
DIGITAL THANK YOU CARD
PHOTO CARD BINDER
CARD DECK
POST CARD SET
REMOVABLE STICKER SET
D Type
SIGNED PHOTO BOOK
DIGITAL THANK YOU CARD
FABRIC POSTER
CARD DECK
PHOTO BLANKET
ACRYLIC KEYCHAIN
SIGNED POLAROID(RANDOM 1EA)
CREDITED AS A PRODUCER IN THE PHOTOBOOK
E Type
SIGNED PHOTO BOOK
DIGITAL THANK YOU CARD
Special 1:1 video chat with all members of A.C.E
SIGNED POLAROID (ALL MEMBERS)
PHOTO CARD BINDER
FABRIC POSTER
CARD DECK
POST CARD SET
REMOVABLE STICKER SET
PHOTO BLANKET
ACRYLIC KEYCHAIN
CREDITED AS A PRODUCER IN THE PHOTOBOOK
Is there an early bird reward?
Yes, every participant who contributed to the project before January 31, 11:00 AM KST will receive a Grip Tok as an early bird reward.
Will the photobook in E Type and D Type package be hand-signed or printed?
The photobook in the E Type and D Type package will be hand-signed by all members.
ORDER & PAYMENTS
When will sales open and close?
Open: January 29, 11:00 AM KST
Close: March 14, 11:00 AM KST
Do I need to register on MyMusicTaste before placing an order?
Yes, you must have a MyMusicTaste account to place an order.
What kinds of payments do you accept?
We accept major credit/debit cards and PayPal.
Do I need to register on PayPal before placing an order?
No, you can create a PayPal account during checkout if you do not already have an account.
Will I be charged right away?
Yes, you will be charged as soon as you submit your payment information. Please note that all payments are in USD.
Do I have to pay a shipping fee at checkout?
Yes, you will need to pay a shipping fee at checkout.
How many items can I order? Is there a limit?
It is restricted to 1 photobooks from the same reward tier per transaction. If you wish to contribute more or to another reward tier, you can do so in another transaction.
Can I change the product after finalizing the order?
No, you cannot modify your order after the transaction is finalized.
How do I check my order status?
You will receive an order summary email upon completing your order successfully. You can also check your order(s) under ‘My Orders’ on the project page.
Please keep in mind that you will receive an email for your order regardless of the notifications settings on your MyMusicTaste account.
My payment did not go through. What should I do?
Please check if your card is eligible for foreign transactions and has a sufficient amount after taxes and shipping fees are applied. If the payment still doesn’t go through, please check with your bank.
If there are other types of issues related to payments, please contact us here.
Can I get a refund?
All sales are final and non-refundable. However, refunds will be issued if the project does not reach the goal in time.
SHIPPING
Where can I get my album shipped to?
You can only get your order shipped to the countries listed in the dropdown list on the project page.
What are the shipping options?
For those who use a package forwarding service and have a Korea-based shipping address, you MUST also enter a Korea-based phone number. The domestic shipping company will not be able to ship to a local address if you’ve entered an international phone number as your contact information. MyMusicTaste is not liable nor responsible for any packages lost or returned if the purchaser has entered an unreachable contact information.
Please note that it is the purchaser's responsibility to check whether their chosen delivery method is compatible with their delivery address and/or local customs authority. Should failure to check result in the package being returned to the sender, the re-shipment fee will be at the expense of the purchaser. Please see below the breakdown of fees should re-shipment occur.
*The delivery periods listed above are the estimated standard delivery times. Please note that there may be delays depending on external circumstances.
Are customs duties included in the price?
Duties and taxes are not included in the price. Your package may incur fees upon delivery and this charge is determined by your local customs authority.
Can I change the delivery address on my order?
Yes, you can edit your shipping information via ‘Purchases’ on your account before the closing date.
For any change request after the closing date, please contact us here.
When can I expect my package?
You can expect delivery within 6 months after the project closes successfully.
What is MyMusicTaste’s EORI code?
Our European Union registration and identification (EORI) number is IE3431072KH.
My package is being sent back to the sender because I missed my delivery. What should I do?
Failure to fill in the shipping information correctly may result in issues regarding product delivery. There will be no compensation for resulting damages.
If you would like the product to be re-delivered, please note the additional shipping costs incurred are at the expense of the purchaser.
How much would it cost for a re-shipment?
The calculation of the re-shipment cost will be in accordance with postal rates, depending on the type, the weight of the parcel, shipping address, and additional options. Please see below for a breakdown of fees.
Re-shipment cost = shipping fee + forwarding fee + return fee*
*Return fee for each delivery option:
K-Packet = 1,800 Korean Won
DHL = Priced by region
EMS = 0 Korean Won
My package is damaged or has a defect. What should I do?
MyMusicTaste is not liable for loss or damage resulting from any deliberate act or during the transporting and/or delivering of the goods. If, however, you received your product and believe there is a defect or it arrived damaged, please contact us within five (5) business days of the delivery date of your order. Include your order number and any photo evidence you may have showing the damage or defect. Once we receive the item you consider defective, we will fully examine it and offer a full or partial exchange of the product with its re-shipment cost at the expense of MyMusicTaste.
OTHERS
Will the project close once the goal is reached?
No, the project will continue until the closing date.
What happens if the goal is not reached?
All proceeds will be refunded if the goal is not reached.
I want to change my producer name in the photobook. What should I do?
You can change your producer name before the project closes. Please contact us here.
✅ DIGITAL THANK YOU CARD UPDATE
✅ Choices, digital thank you cards have been sent out on August 11, 2020.
📩 Please check your email used for the purchase (make sure to check Spam/Unwanted folders in case the main folder is empty).
Once again we thank all Choices for the love and support for this project! This photobook was made possible thanks to all of you! 💙
DIGITAL THANK YOU CARD
✅ MANUFACTURING STAGE
Choices!
We are so happy to share with you the following updates regarding the A.C.E US Tour Photobook Project!
✅ The manufacturing stage is coming to its completion!
📦 And we will soon proceed with the shipments!
You will receive a shipping confirmation email along with your tracking number upon the dispatch of the packages. 📨
Once again thank you Choices for your love shown for this project and continued patience. 💙
PROJECT STATUS UPDATE
Great news, CHOICEs!
E type package purchasers have been contacted directly and soon these supporters will get their 1:1 video chat with A.C.E! 😍
If you are an E type package purchaser, be sure to check your inbox for an email from us with the instructions regarding the call.
Stay tuned for further updates, we will surely post them here!
Thank you for your support!
SHIPPING ADDRESS CHANGE REQUEST DEADLINE
If you wish to change your shipping address for this project, please contact us by Friday, April 24, 6PM KST.
Please send us:
1) the order number(s)
2) the new address (street details, city, country, zip/postal code) you would like us to change your address to.
Any requests submitted after this deadline will NOT be accepted.
Thank you for your cooperation!
THANK YOU!
A.C.E US Tour Photobook Project has ended at unbelievable 1098%!
Choices, we can’t thank you more! You are amazing!
With the funds raised A.C.E will now release a beautiful photobook, which will encapsulate all the best memories from their unforgettable tour that you made happen!
Be sure to keep checking this section for more updates in the following months!
________
Just a reminder~
As stated before, the shipment will take place within the next 6 months, and you will receive a shipping confirmation email from us along with your tracking number.
All E type reward purchasers will be contacted individually to set the 1:1 video chat schedule.
________
Thank you!
PRODUCER'S NAME CHANGE REQUEST DEADLINE
If you wish to change your producer's name, please fill out this form https://mmt.fans/Jq7x by March 18, 18:00 KST.
Any request submitted after this deadline will NOT be accepted. This form is applicable only to the D and E package purchasers.
Thank you for your cooperation!
PROJECT CLOSED AT 1098%!
Choices, we are speechless!
A.C.E US Tour Photobook project closed at shocking 1098%!
Now the supporters will not only get the exclusive A.C.E photobook but also a photo card set, a photo frame set, a book clip set AND a photo card set in a tin case! 📘🎁
As stated before your packages will be shipped out within the next six months. Check back here for any updates regarding the status of the production and shipping.
Thank you, Choices! 💙
700% GOAL IS REACHED!
#Choices, you are amazing. Period.
✅ A.C.E US Tour Photobook Project reached the 700% stretch goal!
All the supporters will now get the additional reward. 🎁
Are we trying to set an all-time record? If so, let’s get it!
400% STRETCH GOAL ACCOMPLISHED ✅
300% REACHED IN JUST ONE DAY!
Choices got the real power! 💪
We've reached the 300% stretch goal for A.C.E US Tour Photobook Project and it’s only been a day! 😍
Thank you for your love and support!
100% STRETCH GOAL!
Wow, Choices, WOW!
13 minutes in and we already reached the 100% project goal for A.C.E US Tour Photobook Project. 💪
What’s next? A chance to receive a photo frame set!
Thank you! 💙
A.C.E US TOUR PHOTOBOOK PROJECT IS OPEN!
CHOICEs around the world - it is time to get your hands on A.C.E US Tour Photobook!
The project is now open! Hurry to join and get the exclusive Early Bird Reward!
🐦Early Bird Reward: Contribute by January 31, 11 AM KST to get an A.C.E Grip Talk when the project goal is reached.
Show the power of your love, support A.C.E!
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