드림캐쳐 (Dreamcatcher)
Dreamcatcher [7 Doors of Christmas: A Lucky Encore] in Seoul
Ticket General
When is the event happening?
It will be held on the following date on MyMusicTaste.com.
December 25, 2024 (Wed) 4PM KST
Offline Fan Meeting Tickets can ONLY be purchased from YES24. Please refer to
the following information regarding offline tickets. For more details please
visit the ticket site.
I’m so excited! When can I buy the tickets?
Sales Open: November 25, 2024 (Mon) 8 PM KST
Sales Close: December 24, 2024 (Tues) 4PM KST
What are the available ticket tiers (options)?
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LIVE
How long is the show?
The show will go on for approximately 120 minutes.
*Runtime and programs may be subject to change due to onsite conditions or other external factors and or the condition of the members.
Will subtitles be available for this event?
Yes! English subtitles will be available on MyMusicTaste.
Can anyone view it?
Yes! There is no age restriction for this event, and fans of all ages are
welcome.
VOD
What is the VOD?
The VOD is a replay service that allows you to watch the event after it has ended.
How long will the VOD be available for viewing?
The VOD will be available during the following period:
March 10, 2025 (Mon) 6:00 PM (KST) - May 31, 2025 (Sat) 6:00 PM (KST)
How can I access the VOD?
The VOD link will be distributed via email and social media(MMT official X).
Please note that only purchasers with access permissions will be able to play the VOD.
Will the VOD include all performances?
Please note: Due to copyright restrictions, the VOD may not include all performances. The available content will be based on the final approved version.
Orders & Payments
Can I get a refund?
All sales are final and no refunds or order amendments are allowed.
Please check your order thoroughly before completing the transaction.
Is there a limit to the number of tickets I can buy per transaction?
It is restricted to 1 ticket per transaction.
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*Multiple LIVE tickets are available to purchase in one transaction, but only one device per account can stream the event.
Okay, but how will I receive my tickets?
There will be no physical tickets distributed for this event, nor will a direct link containing the event's streaming link be emailed out to purchasers.
You will only receive an order confirmation email, and this can be used to confirm your purchase. If you did not receive an order confirmation email, please visit ourHelp Center for further assistance.
Live
How can I access the live streaming event?
For those who have purchased a ticket on MyMusicTaste.com and received an order confirmation email, please log in to your MyMusicTaste account and visit the 'LIVE' page on MyMusicTaste.com.
On the LIVE page, select the 7 Doors of Christmas: A Lucky Encore in Seoul option at the time of the event!
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Only one device per MyMusicTaste account will be able to stream the event. Please note that if you lose your ticket information, you will not be able to watch the show.
Can I report Illegally Downloaded/Streamed/Copied Contents?
If you happen to see any content online that has been illegally posted without the consent of the artists’ management or MyMusicTaste, please fill out this Google Form so that we can take appropriate action.
More
Can’t find what you’re looking for?
Check out the ONLINE EVENTS section in our Help Center for more information.
<TROUBLESHOOTING>
Simple steps to resolve possible issues:
Log into the account
Refresh the page
Make sure your browser is updated
Make sure you are watching from one device
What should I do if I'm on the live streaming page but it says the following message:
"Oops try again or contact us here"
Please do not abuse the refresh button by continuously pressing the refresh symbol on the page. If this message/error is showing on your page, please wait a couple of minutes to refresh the page ONCE. Even after you have done this and the live streaming still is not showing, please reach out to us through the contact page on our website for additional assistance.
Log into the account
Please make sure you are logged into the account you have purchased the ticket to the stream with.
You must be logged into your account in order to view the concert.
Browsers that may not play smoothly if;
-Internet Explorer ("IE") 8, 9, 10, 11 on Windows 7
-IE 10, 11, embedded browser in Windows 8
-IE 11, embedded browser in Windows 8.1
-IE 11 on Windows 10
System Requirements
PC: Mac OS 10.12+/Windows 7+
Mobile: iOS 11+/Android 8+
Browser: Chrome 70+/Safari 10+/Firefox 39+/Edge 42+
Other
- If you are logged into multiple devices with one MyMusicTaste account at the same time, you will be kicked out of the previous device/tab. We recommend watching the live concert on one device only.
- For a smooth viewing experience, please access the Internet from an environment with a speed of 20Mbps or faster. If a shared network is used, there may be a slight delay even if the speed is 20 Mbps or more.
- 3G/LTE may increase data usage; please be advised that using 3G/LTE may lead to unstable, weak signals and/or cause the live streaming program to disconnect during the middle of the event and disrupt the overall streaming experience. MyMusicTaste will not be liable for the factors listed above.
- External factors and/or technical difficulties may affect or disrupt the video/voice quality; please be advised before purchasing the ticket to this event.
[Contact Us]
Please make sure to contact us through the contact page on our website, so we can help you in a timely manner. Please remember that we might not be able to monitor Tweets, and/or other comments on SNS.
