OFFICIAL LIGHT STICK

ORDER & PAYMENTS

Do I need to register on MyMusicTaste before placing an order?

Yes, you must have a MyMusicTaste account to place an order.

What kinds of payments do you accept?

We accept major credit/debit cards and PayPal.

Do I need to register on PayPal before placing an order?

No, you can create a PayPal account during checkout if you do not already have an account.

Do I have to pay a shipping fee at checkout?

Yes, you will need to pay a shipping fee at checkout.

Can I change the quantity after finalizing the order?

No, you cannot modify the quantity after the transaction is finalized.

How do I check my order status?

You will receive an order summary email upon completing your order successfully. You can also check your order(s) under ‘My Orders’ on the project page.

Please keep in mind that you will receive an email and SMS for your order regardless of the notifications settings on your MyMusicTaste account.

My payment did not go through. What should I do?

Please check if your card is eligible for foreign transactions and has a sufficient amount after taxes and shipping fees are applied. If the payment still doesn’t go through, please check with your bank.

If there are other types of issues related to payments, please contact us here.

Can I get a refund?

All sales are final. There will be no refunds.

SHIPPING

Due to the current circumstances surrounding COVID-19, we’re experiencing delays and suspension from some delivery couriers. We’re dispatching our orders as per usual, but the following couriers are experiencing delays in shipping to the respective countries. 

Please refer to the following list of the countries and shipping methods that are currently unavailable. We ask for your understanding in that your order may get cancelled if your chosen shipping method becomes unavailable upon your order.

*Please note that all shipping addresses for DHL, including recipient name should be written in English letters only. If you use Japanese, Chinese or other characters in your information, it may affect the shipping status and cause delays. 

Where can I get my album shipped to?

You can only get your order shipped to the countries listed in the shipping list.

<EMS & K-PACKET>

*EMS is unavailable to ship to certain areas/regions in Canada. These have been listed below:

[ALBERTA, BRITISH COLUMBIA, EDMONTON, NORTH WEST TERRITORIES, SASKATCHEWAN, YOKON, VANCOUVER]

*EMS is available to ship to certain areas/regions in Japan. These have been listed below:

[TOKYO & OSAKA]

<DHL>

What are the shipping options?

**It is the purchaser's responsibility to check whether their chosen delivery method is compatible with their delivery address and/or local customs authority. Should failure to check result in the package being returned to the sender, the re-shipment fee will be at the expense of the purchaser.

*The delivery periods listed above are the estimated standard delivery times. There may be delays depending on external circumstances.

Where can I get my album shipped to?

You can only get your order shipped to the countries listed on the shipping list.

Are customs duties included in the price?

Duties and taxes are not included in the price. Your package may incur fees upon delivery and this charge is determined by your local customs authority.

Can I change the delivery address on my order?

Yes, you can edit the delivery address via ‘My Orders’ on the project page. Please note that you will not be able to make any changes after the close of the sales.

What is MyMusicTaste’s EORI code?

Our European Union registration and identification (EORI) number is IE3431072KH.

My package is being sent back to the sender because I missed my delivery. What should I do?

Failure to fill in the shipping information correctly may result in issues regarding product delivery. There will be no compensation for resulting damages.

If you would like the product to be re-delivered, please note the additional shipping costs incurred are at the expense of the purchaser.

How much would it cost for a re-shipment?

The calculation of the re-shipment cost will be in accordance with postal rates, depending on the type, the weight of the parcel, shipping address, and additional options. Please see below for a breakdown of fees.

Re-shipment cost = shipping fee + forwarding fee + return fee*

*Return fee for each delivery option:

K-Packet = 1,800 Korean Won

DHL = Priced by region

EMS = 0 Korean Won

My package is damaged or has a defect. What should I do?

MyMusicTaste is not liable for loss or damage resulting from any deliberate act or during the transporting and/or delivering of the goods. If, however, you received your product and believe there is a defect or it arrived damaged, please contact us within 5 business days of the delivery date of your order. Include your order number and any photo evidence you may have showing the damage or defect. Once we receive the item you consider defective, we will fully examine it and issue a replacement with its re-shipment cost at the expense of MyMusicTaste.