N.FLYING

Global Video Call

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N.FLYING

Global Video Call

Details

FAQ

Frequently Asked Questions

Frequently Asked Questions

PACKAGE

What is included in the package?

N.Flying 7TH MINI ALBUM 'So, 通 (소통)'

(POSTER NOT INCLUDED)

MIS-COMMUNICATION / COMMUNICATION VER.

EXTERNAL PACKAGING:

- SIZE: 154mm x 214mm x 15mm

BOOKLET:

- SIZE: 151mm x 210mm

- PAGES: 104 PAGES

CD:

- SIZE: 118mm x 118mm

LYRIC CARD & RELAY MESSAGE:

- SIZE: 900mm x 210mm

PHOTO MESSAGE CARD:

- SIZE: 70mm x 110mm

- random 1 out of 5

FOLDING POSTER:

- SIZE: 300mm x 420mm

- random 1 out 5

SELFIE PHOTO CARD:

- SIZE: 55mm x 85mm

- random 1 out of 10

N.Flying 7TH MINI ALBUM 'So, 通 (소통)'

(POSTER INCLUDED - TUBE PACKAGING)

MIS-COMMUNICATION / COMMUNICATION VER.

EXTERNAL PACKAGING:

- SIZE: 154mm x 214mm x 15mm

BOOKLET:

- SIZE: 151mm x 210mm

- PAGES: 104 PAGES

CD:

- SIZE: 118mm x 118mm

LYRIC CARD & RELAY MESSAGE:

- SIZE: 900mm x 210mm

PHOTO MESSAGE CARD:

- SIZE: 70mm x 110mm

- random 1 out of 5

FOLDING POSTER:

- SIZE: 300mm x 420mm

- random 1 out 5

SELFIE PHOTO CARD:

- SIZE: 55mm x 85mm

- random 1 out of 10

POSTER: (first press limited)

- SIZE: 770mm x 520mm

Will my purchase be reflected on the physical albums charts?

Yes, it will be reflected in the Gaon and Hanteo charts.

Will my album have the official Hanteo Chart stamp?

Yes, your purchased album will have the Hanteo Chart stamp.

ORDER & PAYMENTS

When will sales open and close?

Open: June 01, 2020 @ 3:00 PM KST

Close: June 15, 2020 @ 11:59 PM KST

Do I need to register on MyMusicTaste before placing an order?

Yes, you must have a MyMusicTaste account to place an order. Please note that only single participation is allowed per account (i.e. you cannot purchase for two different people using the same MyMusicTaste account).

What kinds of payments do you accept?

We accept major credit/debit cards and PayPal.

Do I need to register on PayPal before placing an order?

No, you can create a PayPal account during checkout if you do not already have an account.

Do I have to pay a shipping fee at checkout?

Yes, you will need to pay a shipping fee at checkout.

How many items can I order? Is there a limit?

It is restricted to 20 albums per transaction. If you wish to purchase more, you can do so by going through another transaction.

*One bulk order = one transaction

**One album in the bulk = one entry (e.g. if you purchase 5 albums, you will have 5 entries)

Can I enter more than one name for the fansign?

No, you can only enter one name under ‘Fansign Information’ per transaction. Please enter your full name (including middle name) as reflected on your ID.

How do I check my order status?

You will receive an order summary email upon completing your order successfully. You can also check your order(s) under ‘Purchases’ after logging into your MyMusicTaste account.

Please keep in mind that you will receive an email and SMS for your order regardless of the notifications settings on your MyMusicTaste account.

What if I am purchasing for someone else?

Please enter the actual event attendee’s information under the ‘Fansign Information’ section when you checkout. The purchase is non-transferrable and the name listed on the order under the ‘Fansign Information’ and the ID should match or participation in the event will be denied.

You will not be able to edit any details after the sale closes so please make sure all entered information is correct by June 15, 2020 at 11:59 PM KST.

Again, please note that only single participation is allowed per account (i.e. you cannot purchase for two different people using the same MyMusicTaste account).

My payment did not go through. What should I do?

Please check if your card is eligible for foreign transactions and has a sufficient amount after taxes and shipping fees are applied. If the payment still doesn’t go through, please check with your bank.

If there are other types of issues related to payments, please contact us here.

RETURNS & EXCHANGES

Can I get a refund?

All sales are final and non-refundable unless the event gets canceled.

Can I transfer my package to others?

Only the original purchaser can participate in the event. The purchase cannot be transferred to a third-party.

SHIPPING

Due to the current circumstances surrounding COVID-19, we’re experiencing delays and suspension from some delivery couriers. We’re dispatching our orders as per usual, but the following couriers are experiencing delays in shipping to the respective countries.

Please refer to the list of the countries and shipping methods that are currently unavailable (listed at the bottom of the page). We ask for your understanding in that your order may get canceled if your chosen shipping method becomes unavailable upon your order.

For regions/areas where delivery has been suspended due to COVID-19, packages will be shipped out when delivery becomes available.

*Please note that all shipping addresses for DHL Express, including recipient name should be written in English letters only. If Japanese, Chinese or any other characters are used in your information, it may affect the shipping status and cause delays. If your shipping address is located in South Korea, PLEASE INPUT YOUR ADDRESS IN KOREAN CHARACTERS.

Where can I get my album shipped to?

You can only get your order shipped to the countries listed in the shipping list.

What are the shipping options?

**It is the purchaser's responsibility to check whether their chosen delivery method is compatible with their delivery address and/or local customs authority. Should failure to check result in the package being returned to the sender, the re-shipment fee will be at the expense of the purchaser.

*The delivery periods listed above are the estimated standard delivery times. There may be delays depending on external circumstances.

Are customs duties included in the price?

Duties and taxes are NOT included in the price.

Please note, all international packages may be subject to duties and taxes depending on the country. Your package may incur fees upon delivery and this charge is determined by your local customs authority. Please refer to your local customs website for more information.

Can I change the delivery address on my order?

Yes, you can edit your shipping address via the project page until the sale closes; however, the country of your shipping address cannot be changed once the payment has been made.

Sales close on June 15, 2020 at 11:59 PM KST.

What is MyMusicTaste’s EORI code?

Our European Union registration and identification (EORI) number is IE3431072KH.

My package is being sent back to the sender because I missed my delivery. What should I do?

Failure to fill in the shipping information correctly may result in issues regarding product delivery. There will be no compensation for resulting damages.

If you would like the product to be re-delivered, please note the additional shipping costs incurred are at the expense of the purchaser.

How much would it cost for a re-shipment?

The calculation of the re-shipment cost will be in accordance with postal rates, depending on the type, the weight of the parcel, shipping address, and additional options. Please see below for a breakdown of fees.

Re-shipment cost = shipping fee + forwarding fee + return fee*

*Return fee for each delivery option:

K-Packet = 1,800 Korean Won

DHL = Priced by region

EMS = 0 Korean Won

My package is damaged or has a defect. What should I do?

MyMusicTaste is not liable for loss or damage resulting from any deliberate act or during the transporting and/or delivering of the goods. If, however, you received your product and believe there is a defect or it arrived damaged, please contact us within 7 business days of the delivery date of your order. Include your order number and any photo evidence you may have showing the damage or defect. Once we receive the item you consider defective, we will fully examine it and offer a replacement of the damaged/defective item with its re-shipment cost.

WINNERS SELECTION

How will you select the winners?

Winners will be selected randomly via a draw.

Can I win more than once?

No, you cannot win multiple times.

Can I participate multiple times?

You can purchase more than one album in multiple transactions (1 album = 1 entry) to participate in the draw, but you can only attend the event once.

When will you announce the winners?

The winners will be announced on June 16, 2020 at 2:00 PM KST via an individually sent email to the winners.

Where will you announce the winners?

All winners will be contacted via email.

FANSIGN DETAILS

Where is this event happening?

It will be happening via phone call (can choose from one platform: Skype, Line, Kakaotalk, & WeChat). Winners will receive information on the exact times per their location/time zone via email at a later time.

Will there be a translator?

An English interpreter will be available but due to time limitations, the participation of the interpreter will be limited to a minimum.

Will this event be open for everyone to see? Or is it closed?

The event will be open only for the 55 lucky fans determined by the draw.

OTHERS

I cannot find the answer to my question on the FAQ. Where should I contact for other questions?

Please contact us here if you have any further questions.

[PRECAUTIONS]

- No refunds or exchanges are allowed for albums purchased for the event

- If you do not answer the phone call more than twice, you will be eliminated from participating in the event. Please be sure to check the event time and if you can answer the phone call before applying for the event. You will be contacted/messaged before the start of the call; please make sure to respond to the message as it acknowledges your participation in the event.

- The time is different for each continent.

- Please apply only if you can participate after checking the starting time for each continent.

- We will need to submit their personal information and questions to N.Flying by replying to our winner announcement email prior to the event, from Tuesday, June 16, 2:00 PM KST to Thursday, June 18, 2:00 PM KST. (For a smooth transition & easy communication between the artist and fans, we will be allowing post-it questions for this event).

*Please send your personal information and questions via the winner announcement email:

- User ID

- Messenger of Preference (Choose 1 from Skype/Line/Kakaotalk/WeChat)

- The ID of your chosen messenger or phone number or e-mail address

- Questions for the artist

- EMS & K-PACKET

*EMS is unavailable to ship to certain areas/regions in Canada and these have been listed BELOW

- CANADA: ALBERTA, BRITISH COLUMBIA, EDMONTON, NORTH WEST TERRITORIES, SASKATCHEWAN, YUKON, VANCOUVER (Postal Codes R-Z)

- DHL EXPRESS

Suspended (CANNOT BE SHIPPED):

CUBA
EAST TIMOR
FRANCE
-17111 Loix
-17410 Saint-Martin-de-Ré
-17580 Le Bois-Plage-en-Ré
-17590 Ars-en-Ré
-17590 Saint-Clément-des-Baleines
-17630 La Flotte
-17670 La Couarde-sur-Mer
-17740 Sainte-Marie-de-Ré
-17880 Les Portes-en-Ré
-17940 Rivedoux-Plage"