GENERAL

When and where is the event happening?

KIM HYUN JOONG Monthly Concert ‘Prism Time will start on May 01, 2021 at 7:00 PM KST.

How long is the show?

The show will go on for approximately 90 min. 

(Runtime and programs may be subject to change due to onsite conditions or other external factors).

Can anyone participate and is there an age restriction? 

Yes! There is no age restriction for this event, and fans of all ages are welcome.  

TICKETING

I’m so excited! When and where can I buy the tickets?

Open: April 12, 2021 at 2:00 PM KST  

Close: TBA

Tickets can be purchased here!

What are the available ticket options?

- Red Time (one concert pass)

- Prism Time

- Red Time + MD (special ticket 1EA, mini-poster 1EA)

- Prism Time + MD (special ticket 7EA, mini-poster 7EA, t-shirt (black/white), binder, guitar pick 7EA)

*MD stands for merchandise!

*The t-shirt color will be distributed randomly and no adjustments or acceptions will be allowed.

Is there a limit to the number of tickets I can buy?

No, you may purchase as many tickets as you like! However, please be informed that you are limited to 1 ticket tier out of 4 options (Red Time/Prism Time/Red Time + MD/Prism Time + MD).

However, in the case that multiple ‘LIVE’ tickets are purchased under the same MyMusicTaste account, you will still only be able to watch the event on one device.

Please be advised that only one account and one device can view the live streaming event. 

Okay, but how will I receive my tickets?

There will be no physical tickets distributed for this event, and no direct link containing the event's streaming link will be emailed.

You will receive a confirmation email to the email address used upon joining MyMusicTaste, and this can be used to confirm your purchase. 

If you have not received a confirmation email, please contact us here for further assistance.

ORDERS & PAYMENTS

Do I need to register on MyMusicTaste before placing an order?

Yes, you must have a MyMusicTaste account to place an order. Please note that only single participation is allowed per account (i.e. you cannot purchase for two different people using the same MyMusicTaste account).

What kinds of payments do you accept?

For payment-related inquiries, please refer here.

My payment did not go through. What should I do?

Please check if your card is eligible for foreign transactions and has a sufficient amount after taxes and shipping fees are applied. If the payment still does not go through, please check with your bank.

If you run into any other order or payment-related issues, please feel free to contact us here. 

Can I get a refund?

All sales are final and no refunds or order amendments are allowed. Please check your order thoroughly before completing the transaction.

MYMUSICTASTE LIVE

How do I start streaming?

Head to our 'Live' page on MyMusicTaste.com and select the KIM HYUN JOONG Monthly Concert ‘Prism Time option to start streaming! 

Detailed instructions have been listed down below:

1. Log into your MyMusicTaste account 

2. Visit the ‘LIVE’ page on MyMusicTaste.com and select the project you are looking to stream/watch 

3. Start streaming!

**Please remember that you can only watch the show from one device. 

**The streaming content may freeze or show an error message if the window you are watching it on is set as a background or if you are inactive for more than 10 minutes.

Can I record the online streaming show/concert?

Live streaming/filming/recording the event with any device is prohibited.

Unauthorized copying, distribution, and selling of the content without the copyright owner’s consent are acts of copyright infringement. 

Any illegally uploaded/recorded content will be directly reported to that social media platform and taken down. Legal action will be taken if necessary.

The countdown clock has disappeared. Does this mean the show/concert isn’t happening?

Nope, not at all! This just means that we are preparing for the show/concert and it will begin shortly.

Can I watch the live streaming show on my mobile device or any other device?

Yes, but please be advised that watching it on any device other than a desktop/laptop may alter the visual interface and other options/functions that are available, such as the live chat feature.

TROUBLESHOOTING

What should I do if I'm on the live streaming page, but it says the following message:

"Oops try again or contact us here"

Please do not abuse the refresh button by continuously pressing the refresh symbol on the page. If this message/error appears on your page, please wait a couple of minutes to refresh the page ONCE. 

If the live streaming event is still not available even after you have done this, please reach out to us here for additional assistance.

Please make sure you are logged into the MyMusicTaste account you have purchased the live streaming show ticket with. You must be logged into your account in order to view the concert.

[Browsers that may not play smoothly]

Internet Explorer ("IE") 8, 9, 10, 11 on Windows 7

IE 10, 11, embedded browser in Windows 8

IE 11, embedded browser in Windows 8.1

IE 11 on Windows 10

*For any other browsers not listed above, please feel free to reach out to us here for further consultation. 

System Requirements

PC: Mac OS 10.12+/Windows 7+

Mobile: iOS 11+/Android 8+

Browser: Chrome 70+/Safari 10+/Firefox 39+/Edge 42+

- If you are logged into multiple devices with one MyMusicTaste account at the same time, you will be kicked out of the previous device/tab. We recommend watching the live show/concert on only one device. 

- For a smooth viewing experience, please access the Internet from an environment with a speed of 20Mbps or faster. If a shared network is used, there may be a slight delay even if the speed is 20Mbps or more. 

- 3G/LTE may increase data usage. Please be advised that using 3G/LTE may lead to unstable, weak signals and/or cause the live streaming program to disconnect during the middle of the event and disrupt the overall streaming experience. MyMusicTaste will not be liable for the factors listed above.

- External factors and/or technical difficulties may affect or disrupt the video/voice quality; please be advised of this before purchasing the ticket to this event. 

SHIPPING & CUSTOMS

For regions/areas where delivery has been suspended due to COVID-19, packages will be shipped out when delivery becomes available.

*Please note that all shipping addresses for DHL Express, including recipient name, should be written in English letters only. If Japanese, Chinese or any other characters are used in your information, it may affect the shipping status and cause delays.

**All Korea-based shipping addresses must be written in Korean characters and include a valid Korean phone number in order to prevent delays in shipment. MyMusicTaste is not liable nor responsible for any packages lost, returned, or delayed should the purchaser fail to follow the above.

***Please be advised that DHL Express is unable to deliver packages to P.O. Box addresses or to military bases.

Can I change the delivery address on my order?

Please be advised that after you have completed payment and your order has been placed, you will not be able to edit your delivery address no matter the circumstance and we apologize for any inconvenience caused.

**If DHL Express is the selected courier of choice, please be advised that once the package has been shipped out, all address change requests should be made directly with the courier via their ODD service. 

Where can I get my albums shipped to?

You can only get your order(s) shipped to the countries via the courier services currently listed on the project page.

When will my order be shipped out?

Please see the following schedule for the expected shipment schedule:

< Expected shipment schedule >

- Red Time (ticket purchases)

- shipment expected to begin after Monday, May 3, 2021

(shipment expected to begin after each concert)

- Prism Time (ticket purchases)

- 1st round of shipments > shipment expected to begin after Monday, July 5th (after the 3rd concert) 

- 2nd round of shipments > shipment expected to begin after Monday, November 8th (after the final concert)

Your tracking number will be available to view via the ‘Purchases’ section of your ‘My Activity’ page once your order has been shipped.

Are duties and taxes included in the price?

Duties and taxes are NOT included in the price.

Please note that all international packages may be subject to duties and taxes depending on the country, and this charge is determined by your local customs authority. Kindly refer to your local customs website for more information. 

Failure to comply or pay for the fees incurred within the designated time period determined by your local customs authority may result in your package being returned or permanently disposed of, and MyMusicTaste will not be responsible for any issues caused regarding this matter.

*MyMusicTaste does not accept nor practice amending the value or content of official invoices

What is MyMusicTaste’s EORI code?

Our European Union registration and identification (EORI) number is IE3431072KH.

My package is being sent back to the sender because I missed my delivery. What should I do?

Failure to fill in the shipping information correctly may result in issues regarding product delivery. There will be no compensation for resulting damages.

If you would like the product to be re-delivered, please note the additional shipping costs incurred are at the expense of the purchaser.

How much would it cost for a re-shipment?

The calculation of the re-shipment cost will be in accordance with postal rates, depending on the type, the weight of the parcel, shipping address, and additional options. 

Re-shipment cost = shipping fee + forwarding fee + return fee*

My package is damaged or defective. What should I do?

MyMusicTaste is not liable for any loss or damages resulting from any deliberate acts or during the transportation and/or delivery of goods. If, however, you received your product and believe there is a defect or it arrived damaged, please contact us within seven (7) business days of the delivery date of your order. Include your order number, a photo of the shipping label which you may find on the outside of your parcel box, and any photo evidence you may have showing the damage or defect. Once we receive the item you consider defective, we will fully examine it and offer a full or partial exchange of the product with its re-shipment cost at the expense of MyMusicTaste.

For defective or missing items of projects with multiple versions of goods, please be advised that the exact same item or version may not be guaranteed as a replacement. 

PRODUCT DISCLAIMER

MyMusicTaste is not liable for any loss or damages resulting from deliberate acts or during the transportation and/or delivery of goods. If, however, you received your product and believe there is a defect or it arrived damaged, please contact us within seven (7) business days of the delivery date of your order. 

Include your order number, a photo of the shipping label which you may find on the outside of your parcel box, and any photo evidence you may have showing the damage or defect. 

If you have received a defective/damaged or are missing a MyMusictaste ‘Special Gift’ or ‘Purchaser’s Gift,’ please send us an image of the barcode that is placed on the outside of the product. 

Once we receive the item you consider defective, we will fully examine it and offer a full or partial exchange of the product with its re-shipment cost at the expense of MyMusicTaste.

For defective or missing items of projects with multiple versions of goods, please be advised that the exact same item or version may not be guaranteed as a replacement.

The following reasons will not qualify or be accepted as a reason for product replacement:

- If the user does not make a claim within the timeline

- If the user fails to provide all of the requested supporting documentation

- If the item is found damaged at the user’s fault

- If there are minor scratches, folds, defects, or untidy corners on the merchandise items

Can I use a third-party shipping or freight forwarding service?

If a third-party shipping or freight forwarding service is used to ship items internationally, please be informed that:

• Packages may be delayed, lost, rejected, or charged additional customs fees, which will be the sole responsibility of the purchaser

• MyMusicTaste will not be responsible for any loss, damage, defect, material difference, or fees incurred after they’re delivered to you or a freight forwarder.

• MyMusicTaste will not be able to provide a replacement, refund, or compensation for any shipment taken outside of South Korea via a freight forwarding or third-party shipping service.

• You or the designated freight forwarder are solely responsible for compliance with all export and import regulations. MyMusicTaste must not be listed on any export documentation (e.g., invoices, air waybills, packing lists, export declarations, etc.). 

- CONTACT US -

Please make sure to contact us here so that we may help you in a timely manner. Please remember that we might not be able to monitor Tweets and/or other comments on social media/SNS. 

Reporting Illegally Downloaded/Streamed/Copied Content

If you happen to see any content online that has been illegally posted without the consent of the artists’ management or MyMusicTaste, please fill out this Google Form so that we can take appropriate action to remove and take down these videos.