GENERAL

When and where is the event happening?

ONEUS 1st Ontact Live [CRUSH ON Ø US] will take place on November 28, 1:00 PM KST, and it will be held on the official MyMusicTaste website. 

How long is the show?

The show will go on for a minimum of 150 mins. 

(Runtime and programs may be subject to change due to onsite conditions and/or other external factors).

Can anyone view it?

Yes! There is no age restriction for this event, and fans of all ages are welcome. 

TICKETING 

I’m so excited! When can I buy the tickets?

Early Bird sales 

OPEN: November 9, 8:00PM KST

CLOSE: November 12, 7:30PM KST

General sales 

OPEN: November 12, 8:00PM KST

CLOSE: November 28, 2:00PM KST

What are the available ticket options?

Early Bird sales

-        VVIP (LIVE + VOD + MD BUNDLE + SOUNDCHECK LIVE + BACKSTAGE LIVE)

-        VIP (LIVE + VOD + MD BUNDLE + SOUNDCHECK LIVE)

-        LIVE + VOD + MD BUNDLE

General sales 

-        VVIP (LIVE + VOD + MD BUNDLE + SOUNDCHECK LIVE + BACKSTAGE LIVE)

-        VIP (LIVE + VOD + MD BUNDLE + SOUNDCHECK LIVE)

-        LIVE + VOD + MD BUNDLE

-        LIVE + VOD

-        LIVE ONLY

What is a soundcheck live and when will it happen?

The soundcheck live is a rehearsal session which will be streamed from the concert venue on November 27. ONEUS will be performing 2 to 3 songs from the concert setlist, and more details regarding this event will be announced later on.

*The soundcheck live event will only be available for the VVIP and VIP ticket holders, and users who purchase the VVIP and VIP ticket after November 27 will not be able to view the soundcheck live. Should you wish to view the soundcheck live, it is highly recommended to purchase either the VVIP or VIP ticket before November 27.

What is a backstage live and when will it happen?

The backstage live will be happening on November 28 after the concert, and it will be an exclusive opportunity for the VVIP ticket holders to interact with ONEUS from their waiting room through a live chat.

The backstage live event happening on November 28 after the concert will only be available for the VVIP ticket holders.

All respective ticket holders must be logged into their MyMusicTaste registered account to view the soundcheck/backstage live.

Is there a limit to the number of tickets I can buy?

While you can purchase more than one type of ticket, a user can only purchase 1 ticket from each tier under the same MyMusicTaste account. 

*Purchase of multiple tickets under a single MyMusicTaste account is allowed; however, please note that you will only be able to view the LIVE concert using one device per account. 

What will be included in the MD Bundle? 

- Accordion Photo set (6 tier)

- Lenticular Postcard

- Physical Ticket

- Handwritten Photocard set *message will be digitally printed onto the photocard

- Tin case

Can each item be purchased separately? Or are they only available in a set?

All items listed will only be sold in a bundle.

-        VVIP (LIVE + VOD + MD BUNDLE + SOUNDCHECK LIVE + BACKSTAGE LIVE)

-        VIP (LIVE + VOD + MD BUNDLE + SOUNDCHECK LIVE)

-        LIVE + VOD + MD BUNDLE

Should you select one of the tiers listed above, you will be entitled to receive the MD Bundle, along with the other benefits listed within the ticket tier. Once again, please note that the MD Bundle cannot be purchased on its own. 

*All sales are final, and no refunds or order amendments will be allowed

Will there be any MyMusicTaste TasteMaker benefits?

There will be no Tastemaker benefits for this online concert.

What kinds of payments do you accept?

We accept major credit/debit cards (VISA, Mastercard, American Express), PayPal, and KakaoPay. 

*Please be advised that PayPal is not available for users with a Korean phone number, Korean billing address, and Korean shipping address.

What is KakaoPay?

KakaoPay is a newly available payment method which allows users to make purchases in KRW on MyMusicTaste. Should you have any questions regarding KakaoPay, please address all inquiries directly to the KakaoPay Customer Service Center for further assistance.

Can I use KakaoPay to purchase a product in a different currency (USD) besides KRW?

Transactions in KRW cannot be made via VISA, Mastercard, American Express, and PayPal, and no other payment method besides KakaoPay can support transactions in KRW on MyMusicTaste for the time being.

Should you wish to proceed with a different payment method other than KakaoPay

• Please return to the first page of the desired project to reselect the payment currency from KRW to USD.

• However, should you select your payment currency to USD, the only possible payment methods will be VISA, Mastercard, American Express, and PayPal.

I am not a South Korean citizen nor based in South Korea, but wish to make a purchase using KakaoPay.

If you have successfully registered for the KakaoPay service through your personal KakaoTalk account, you will be authorized to use this payment method. Should you have any questions regarding KakaoPay, please address all inquiries directly to the KakaoPay Customer Service Center for further assistance. 

Do I need to register on MyMusicTaste before placing an order?

Yes, you must have a MyMusicTaste account to place an order. Please note that only single participation is allowed per account (i.e. you cannot purchase for two different people using the same MyMusicTaste account).

Do I need to register on PayPal before placing an order?

No, you can create a PayPal account during the checkout process if you do not already have an account.

Do the prices include taxes, ticketing fees and shipping fees?

No, you have to pay the necessary fees upon checkout. Please note that all prices listed before checkout do NOT include taxes and/or ticketing/service/shipping fees.

Okay, but how will I receive my tickets?

There will be no physical tickets mailed to you for the live streaming concerts/shows. Instead, you should receive an ‘order confirmation’ email verifying your purchase for the ticket.

(This will be sent to your MyMusicTaste registered email address used to make this ticket purchase)

If you did not receive an order confirmation email as stated above, please contact us here for further assistance. 

This email will not consist of a direct link to view the live show, and ticket holders are expected to visit the official MyMusicTaste website, and select the ONEUS 1st Ontact Live [CRUSH ON Ø US] show to start streaming.

*Please ensure that you are logged into your MyMusicTaste registered account in order to view the show

If I have a question about my ticket. Who do I contact?

Feel free to contact us here for more information or assistance. 

Can I change the tiers after finalizing the order?

No, you cannot modify the tiers after the transaction has been finalized.

How do I check my order status?

You will receive an order summary email upon completing your order successfully. You can also check your order under ‘Purchases’ after logging into your MyMusicTaste account.

Please keep in mind that you will receive an email and SMS for your order regardless of the notifications settings on your MyMusicTaste account.

My payment did not go through. What should I do?

Please check if your card is eligible for foreign transactions and has a sufficient amount after taxes and shipping fees are applied. Please also make sure all details (name, address, etc.) have been listed accordingly as the payment may fail if this information is not listed correctly. 

If the payment still doesn’t go through, please check with your respective bank regarding this matter.

If there are other types of issues related to payments, please contact us here.

MYMUSICTASTE LIVE

How do I watch the online concert?

Head to our 'Live' page on MyMusicTaste.com and select the ONEUS 1st Ontact Live [CRUSH ON Ø US] to get started! 

What is a soundcheck live and when will it happen?

The soundcheck live is a rehearsal session which will be streamed from the concert venue. ONEUS will be performing 2 to 3 songs from the concert setlist, and more details regarding this event will be announced later on.

What is a backstage live and when will it happen?

The backstage live will be happening after the concert, and it will be an exclusive opportunity for the VVIP ticket holders to interact with ONEUS from their waiting room through a live chat.

Can I record the online streaming show/concert?

Live streaming/filming/recording the event with any device is strictly prohibited.

Unauthorized copying, distribution, and selling of content without consent of the copyright owner is an act of copyright infringement. 

Any illegally uploaded/recorded content will be reported to that social media platform directly and taken down. Legal action will be taken if needed. 

The countdown clock has disappeared, does this mean the online concert isn’t happening?

Nope not at all! This just means that we are preparing for the show/concert and it will begin shortly. 

Can I watch the online concert on my mobile device or any other device?

Yes, but please be advised that watching it on any device other than a desktop/laptop may alter the visual interface and other options/functions that are available (such as the live chat feature).

What is a VOD?

VOD (Video On Demand) is a replay service that allows users to access videos without a traditional video playback device and the constraints of a typical static broadcasting schedule.

The VOD will be available to view for 2 months after it has been released, and please be advised that the VOD will be released after the Korea Media Rating Board reviews the contents; this may take some time and you will be notified before the VOD is released.

- TROUBLESHOOTING -

What should I do if I'm on the online concert page, but it says the following message:

"Oops try again or contact us here"

Please do not abuse the refresh button by continuously pressing the refresh symbol on the page. If this message/error is showing on your page, please wait a couple of minutes to refresh the page ONCE. Even after you have done this and the live streaming still is not showing, please reach out to us here for additional assistance.

Please make sure you are logged into the MyMusicTaste account you have purchased the live streaming show ticket with. You must be logged into your account in order to view the concert.

- CONTACT US -

Please make sure to contact us through this form on our website, so we can help you in a timely manner. Please remember that we might not be able to monitor Tweets, and/or other comments on SNS.

Reporting Illegally Downloaded/Streamed/Copied Content

If you happen to see any content online that has been illegally posted without the consent of the artists’ management nor MyMusicTaste, please fill out this Google Form so that we may take appropriate action to have these videos removed/taken down. 

[Browsers that may not play smoothly]

Internet Explorer ("IE") 8, 9, 10, 11 on Windows 7

IE 10, 11, embedded browser in Windows 8

IE 11, embedded browser in Windows 8.1

IE 11 on Windows 10

*For any other browsers not listed above, please feel free to reach out to us here for further consultation. 

System Requirements

PC: Mac OS 10.12+/Windows 7+

Mobile: iOS 11+/Android 8+

Browser: Chrome 70+/Safari 10+/Firefox 39+/Edge 42+

- If you are logged into multiple devices with one MyMusicTaste account at the same time, you will be kicked out of the previous device/tab. We recommend watching the live show/concert on one device only. 

- For a smooth viewing experience, please access the Internet from an environment with a speed of 20Mbps or faster. If a shared network is used, there may be a slight delay even if the speed is 20 Mbps or more. 

- 3G/LTE may increase data usage; please be advised that using 3G/LTE may lead to unstable, weak signals and/or cause the live streaming program to disconnect during the middle of the event and disrupt the overall streaming experience. MyMusicTaste will not be liable for the factors listed above.

- External factors and/or technical difficulties may affect or disrupt the video/voice quality; please be advised of this before purchasing the ticket to this event. 

SHIPPING

Due to the current circumstances surrounding COVID-19, we’re experiencing delays and suspension from some delivery couriers. We’re dispatching our orders as per usual, but the following couriers are experiencing delays in shipping to the respective countries. 

We ask for your understanding in that your order may get canceled if your chosen shipping method becomes unavailable upon your order. 

For regions/areas where delivery has been suspended due to COVID-19, packages will be shipped out when delivery becomes available.

*Please note that all shipping addresses for DHL Express, including recipient name should be written in English letters only. If Japanese, Chinese or any other characters are used in your information, it may affect the shipping status and cause delays.

*Please note that all shipping information for addresses in Korea are expected to be written in Korean, and there will be delays in the shipping process should it be written in English. (배송지가 한국일 경우 모든 주소를 한글로 작성해주세요)

Where can I get my album shipped to?

You can only get your order shipped to the countries listed in the shipping list.

What are the shipping options?

**It is the purchaser's responsibility to check whether their chosen delivery method is compatible with their delivery address and/or local customs authority. Should failure to check result in the package being returned to the sender, the re-shipment fee will be at the expense of the purchaser.

*The delivery periods listed above are the estimated standard delivery times. There may be delays depending on external circumstances.

*Please be advised that DHL Express is unable to deliver packages to addresses with P.O. Boxes listed in the address. 

When will my order be shipped out?

Your order will be shipped out tentatively from the 4th week of December, and your tracking number will be available to view via the ‘Purchases’ section of your ‘My Activity’ page once your order has been shipped.

Are customs duties included in the price?

Duties and taxes are NOT included in the price.

Please note, all international packages may be subject to duties and taxes depending on the country. Your package may incur fees upon delivery and this charge is determined by your local customs authority. Please refer to your local customs website for more information. 

Failure to comply or pay for the fees incurred within the designated time period determined by your local customs authority may result in your package being returned or permanently disposed of, and MyMusicTaste will not be responsible for any issues caused regarding this matter.

Can I change the delivery address on my order?

Yes, you can edit the delivery address via ‘My Orders’ on the project page; however, the country of your shipping address cannot be changed once the payment has been made.

Please also note that you will not be able to make any changes after the sales end date on November 28, 2:00PM KST.

What is MyMusicTaste’s EORI code?

Our European Union registration and identification (EORI) number is IE3431072KH.

My package is being sent back to the sender because I missed my delivery. What should I do?

Failure to fill in the shipping information correctly may result in issues regarding product delivery. There will be no compensation for resulting damages.

If you would like the product to be re-delivered, please note the additional shipping costs incurred are at the expense of the purchaser.

How much would it cost for a re-shipment?

The calculation of the re-shipment cost will be in accordance with postal rates, depending on the type, the weight of the parcel, shipping address, and additional options. Please see below for a breakdown of fees.

Re-shipment cost = shipping fee + forwarding fee + return fee*

*Return fee for each delivery option:

DHL = Priced by region

EMS = 0 Korean Won

My package is damaged or has a defect. What should I do?

MyMusicTaste is not liable for loss or damage resulting from any deliberate act or during the transporting and/or delivering of the goods. If, however, you received your product and believe there is a defect or it arrived damaged, please contact us within seven (7) business days of the delivery date of your order. Include your order number, a photo of the shipping label which you may find on the outside of your parcel box, and any photo evidence you may have showing the damage or defect. Once we receive the item you consider defective, we will fully examine it and offer a full or partial exchange of the product with its re-shipment cost at the expense of MyMusicTaste.

OTHERS

I cannot find the answer to my question on the FAQ. Where should I contact for other questions?

Please contact us here if you have any further questions.