Golden Child
2021 GOLDEN CHILD CONCERT 'Summer Breeze'
Golden Child
2021 GOLDEN CHILD CONCERT 'Summer Breeze'
Frequently Asked Questions
GENERAL
When and where is the event happening?
- 1st Concert: Saturday, July 17, 2021 at 2:00 PM KST
- 2nd Concert: Sunday, July 18, 2021 at 2:00 PM KST
How long is the show?
Both shows will go on for approximately 120 minutes.
(Runtime and programs may be subject to change due to onsite conditions or other external factors).
Will there be subtitles available during the live event?
Yes. Subtitles will be available in English and Japanese.
Can anyone participate and is there an age restriction?
There is no age restriction for this event.
Those who have registered for an account with MyMusicTaste and have purchased a ticket to this event, will be able to participate.
TICKETING
I’m so excited! When and where can I buy the tickets?
Open: June 23, 2021 at 8:00 PM KST
Close: (see below)
- 1st Concert: July 16, 2021 at 2:00 PM KST
- 2nd Concert: July 17, 2021 at 2:00 PM KST
Tickets can be purchased here!
Is there a limit to the number of tickets I can buy per transaction?
It is restricted to 1 ticket per transaction. If you wish to purchase more, you can do so by going through another transaction.
Is there a limit to the number of ticket tiers (options) I can buy?
No, you may purchase as many ticket tiers (options) as you like!
However, please know that all tickets are non-transferable and in the case that multiple ‘LIVE’ tickets are purchased, only one device will be able to view the live streaming event.
Are VAT taxes included in the ticket price?
Yes, VAT taxes are included in the ticket price.
Okay, but how will I receive my tickets?
There will be no physical tickets for this event; a redeem code will be sent to the email address registered to your MyMusicTaste account after the ticket sales have ended. Please refer to the dates and times below:
- 1st Concert: July 16, 2021 at 5:00 PM KST
- 2nd Concert: July 17, 2021 at 5:00 PM KST
If you have not received a redeem code via email, please contact us for further assistance.
ORDERS & PAYMENTS
Do I need to register on MyMusicTaste before placing an order?
Yes, you must have a MyMusicTaste account to place an order. Please note that only single participation is allowed per account (i.e. you cannot purchase for two different people using the same MyMusicTaste account).
What kinds of payment do you accept?
Refer to our Payment & Refunds FAQ for more information on the types of payment methods available.
*PayPal is not available for those purchasers with a Korean phone number, Korean billing address, and Korean shipping address.
My payment did not go through. What should I do?
Please check if your card is eligible for foreign transactions and has a sufficient amount after taxes and shipping fees are applied. If the payment still does not go through, please check with your bank.
If you run into any other payment-related issues, please feel free to contact us.
Can I get a refund?
All sales are final and no refunds or order amendments are allowed. Please check your order thoroughly before completing the transaction.
Will a VOD or MD be available for purchase after the concert?
A VOD will not be available for purchase due to service and copyright restrictions.
MD will only be available for purchase via Woolim Mall.
STREAMING THE CONCERT
How do I start streaming?
After completing your purchase on MyMusicTaste, you can watch this concert on a separate viewing platform with the redeem code provided to you (dates listed above).
If you have not received a redeem code, please contact us for further assistance.
Can I watch the live streaming show on multiple devices?
Please be advised that all tickets and redeem codes are non-transferable and only one device will be able to view the live streaming event.
One redeem code is assigned to each order ID and it cannot be used on multiple devices at the same time or you will be kicked out of the previous device/tab.
TROUBLESHOOTING
[Browsers that may not play smoothly]
Internet Explorer ("IE") 8, 9, 10, 11 on Windows 7
IE 10, 11, embedded browser in Windows 8
IE 11, embedded browser in Windows 8.1
IE 11 on Windows 10
System Requirements
PC: Mac OS 10.12+/Windows 7+
Mobile: iOS 11+/Android 8+
Browser: Chrome 70+/Safari 10+/Firefox 39+/Edge 42+
- For a smooth viewing experience, please access the Internet from an environment with a speed of 20Mbps or faster. If a shared network is used, there may be a slight delay even if the speed is 20Mbps or more.
- 3G/LTE may increase data usage. Please be advised that using 3G/LTE may lead to unstable, weak signals and/or cause the live streaming program to disconnect during the middle of the event and disrupt the overall streaming experience. MyMusicTaste will not be liable for the factors listed above.
For any other questions or concerns not listed above, please feel free to contact us for further consultation.
Cancellation Notice
Hello,
This is MyMusicTaste on behalf of Woollim Entertainment.
Due to the COVID-19 social distancing guidelines currently in place, the 2021 GOLDEN CHILD CONCERT 'Summer Breeze' originally scheduled for July 17-18, 2021 has been cancelled.
Although the members of GOLDEN CHILD were excited to see their fans, safety comes first and the number of rising cases has made it difficult to proceed with the event without sacrificing the safety of the members, staff and all the fans that would attend. We truly apologize for being unable to bring good news to the fans who have been waiting for a long time, and we seek your understanding in this matter.
Those who have purchased a ticket via MyMusicTaste.com will be issued a full refund on Friday, August 13, 2021 at approximately 6:00 PM KST. Once the refund has been issued, you will receive an email confirmation in regards to this cancellation. If you did not receive an email, please feel free to contact us for further assistance.
Please note that it may take about 3-5 business days to process the refund, and we recommend checking with your bank if you are experiencing any issues.
Once again, we would like to express our sincerest apologies and gratitude to all of the fans who have been waiting for the 2021 GOLDEN CHILD CONCERT 'Summer Breeze'. We thank you for your interest and support.
Thank you,
Team MyMusicTaste
- POSTPONEMENT NOTICE -
Hello,
This is MyMusicTaste.
Due to the COVID-19 social distancing guidelines currently in place, the 2021 GOLDEN CHILD CONCERT 'Summer Breeze' scheduled for July 17-18, 2021 has been postponed until further notice.
Although the members of GOLDEN CHILD are excited to see their fans, safety comes first and the number of rising cases has made it difficult to proceed with the event without sacrificing the safety of the members, staff and all the fans that would attend.
Please refer to the notice from Woollim Entertainment for more detailed information.
The concert has only been postponed and the new date will be announced at a later time following COVID-19 social distancing regulation changes.
Refunds will be issued upon request and without penalty. To request a refund, please see the following instructions:
1. Visit our website: https://www.mymusictaste.com/help/#contact
2. Select ‘Contact Us’ in the help guide
3. Select ‘I have a question regarding my order/payment’
4. Under ’Issue’ select the option ‘I was charged the wrong amount’
5. Please make sure to list your order number and then submit!
We truly appreciate your understanding and cooperation in this matter.
Thank you,
Team MyMusicTaste
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