When do I receive my merchandise?

M&G MD will be distributed after the M&G event at the respective venues the day of the event. Please note that you will not be able to receive the M&G MD if you are not physically present at the event. Additionally, please kindly note that the M&G MD can only be picked up by the purchaser.

*Defects or missing items found in the package will be replaceable only on-site and will not be delivered separately.

Can I get a refund?

All sales are final and no refunds or order amendments are allowed.

How long will the sound check be?

Soundcheck will be approximately 15 minutes. Please kindly note that these times are subject to change the day of the event.

How will queueing be handled at soundcheck and Hi-Bye?

The order of the Soundcheck or Hi-Bye events before or after the concert may vary by city. Any changes will be announced or notified separately. 

Will attendees have to exit and re-enter the venue after soundcheck is finished?

As re-entry policies depend on the venue, we ask for you to please contact your local venue for re-entry policies. The same restrictions will apply per venue for both the 2024-25 TAEMIN WORLD TOUR [Ephemeral Gaze] IN EUROPE Meet and Greet Event and the concert.

Can anyone attend this event?

Age restriction policies may differ by venue; the same restrictions will apply per venue for both the 2024-25 TAEMIN WORLD TOUR [Ephemeral Gaze] IN EUROPE Meet and Greet Event and the concert.

*In order to participate in the 2024-25 TAEMIN WORLD TOUR [Ephemeral Gaze] IN EUROPE Meet and Greet Event you must be a ticket purchaser for the show. Tickets for the show and the 2024-25 TAEMIN WORLD TOUR [Ephemeral Gaze] IN EUROPE Meet and Greet Event are sold separately. Please refer to the links below for general show information. 

• HELSINKI: March 4, 2025 

  • Ticketing site link: mmt.fans/b0ZM

• FRANKFURT: March 7, 2025 

  • Ticketing site link: mmt.fans/b0E4

• LONDON: March 9, 2025  

  • Ticketing site link: mmt.fans/b03J

• TILBURG: March 11, 2025 

  • Ticketing site link: mmt.fans/b0Lu

• PARIS: March 12, 2025 

  • Ticketing site link: mmt.fans/b0V8

What are your policies for disabled attendees?
In order to participate in the 2024-25 TAEMIN WORLD TOUR [Ephemeral Gaze] IN EUROPE Meet and Greet Event you must be a ticket purchaser for the show. Accessible entry policies may differ by venue, the same restrictions will apply per venue for both the event and the concert. Please reach out to your local venue for accessibility policies. Accessible tickets are reserved solely for fans with disabilities.

When can we check-in for the Meet and Greet event? 

The check-in time for the Meet and Greet Event will be 13:30-16:30 local time. Late check-in will not be allowed. The location for the event will be emailed to all purchasers approximately 1-2 days before the event date. Pictures of the location will also be uploaded on our official Twitter and Instagram. Please note that check-in may take place earlier in order to prevent confusion with concert admission.

What are the procedures during the Meet and Greet Event? 

The M&G MD will be given at check-in. Procedures and timelines will vary depending on the venue and on-site conditions. We ask for you to follow staff instructions for the safety of the artist and the fans present.

Our staff may restrict certain items or actions if they are deemed inappropriate to the artist or management. Any attendees that cause a disturbance to the venue and or artist will be asked to leave immediately. Please note that gifts (e.g. letters, merchandise, food, flowers etc) will be prohibited as well.

What form of ID is required?

Attendees must bring a physical government-issued ID. Valid government-issued IDs should include the following: participant's full legal name, date of birth, and a photo (of the attendee). 

*Printed copies or photos of the ID will not count as a valid form of identification.

The name on the ID must match the ‘Event Attendee Information’ submitted during checkout. The QR code issued for this event should match the ID presented on site. The QR code cannot be scanned by any friends, family, and/or relatives on their behalf.

*Invalid forms of identification (i.e. credit cards) or mismatching information will result in denied entry, and MyMusicTaste will not be held liable for any issues caused in relation to this matter.

*For attendees who are minors: please note that multiple forms of government-issued ID will be accepted to verify all of the following information: legal name, date of birth, and a photo (of the attendee). 

What are the COVID-19 protocols to enter the event?

Detailed information concerning the protocol for entry into the event is provided on the 'COVID-19 PROTOCOL' section of the purchase webpage. 

All attendees are recommended to wear masks at all times during the event.
*Please note that additional protocols could be disclosed at a later date as we near the event.

Can I take pictures or videos during the event?

Taking pictures and videos and using your cellphone during the event is strictly prohibited for all attendees.

What if I am purchasing for somebody else?

The event attendee’s full legal name should be listed as it is shown on the valid government-issued ID displayed upon entry to the event. Please note that this purchase is non-transferable and requests to transfer one’s purchase will not be accepted.

*You can only edit the 'Event Attendee Information' on our site until March 3rd, 2025 at 7:30 PM KST.

Why is the listed ticket price and the actual price that I paid for different?

MyMusicTaste charges a service fee for booking services provided by MyMusicTaste, and the amount varies due to this. For more assistance check out Help Center: TICKETING - What is a Service Fee?

Can’t find what you’re looking for?

Check out our articles for CONCERTS  in our Help Center for more information and updates.